👥 Visitor Management

Practical guidance on controlling and enhancing the experience of guests in facilities, from corporate lobbies to event venues, balancing security with hospitality.

Be Our Guest

by Walt Disney Company • 2001

Behind Disney's legendary guest experience is a practical system any organization can adopt.

3.90

5k+

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

Be Our Guest 87%

Behind Disney's legendary guest experience is a practical system any organization can adopt.

by Walt Disney Company 2001

3.90

5k+ ratings

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

The Event Planning Toolkit

by Linda Joyce Jones • 2020

Events run on project management, not magic. The practical toolkit for smooth execution.

4.33

🗓️ Event Planning 🗂️ Project Management 🏨 Hospitality Industry 🎨 Experiential Design 👥 Team Coordination

The Event Planning Toolkit 86%

Events run on project management, not magic. The practical toolkit for smooth execution.

by Linda Joyce Jones 2020

4.33

12 ratings

🗓️ Event Planning 🗂️ Project Management 🏨 Hospitality Industry 🎨 Experiential Design 👥 Team Coordination

Cybersecurity Risk Management

by Cynthia Brumfield • 2021

The NIST framework is a map, not a shield. How to build defenses that work.

3.89

🛡️ Cybersecurity Frameworks ⚠️ It Risk Management 🏭 Operational Technology Security 🔐 Access Control 🚨 Incident Response Planning

Cybersecurity Risk Management 86%

The NIST framework is a map, not a shield. How to build defenses that work.

by Cynthia Brumfield 2021

3.89

9 ratings

🛡️ Cybersecurity Frameworks ⚠️ It Risk Management 🏭 Operational Technology Security 🔐 Access Control 🚨 Incident Response Planning

Cultural Tourism

by Bob McKercher • 2002

Not every historic site deserves a gift shop. The framework for knowing which ones do.

3.48

🏛️ Heritage Tourism 🗿 Heritage Management ♻️ Sustainable Tourism 🗣️ Cultural Interpretation 📋 Tourism Planning

Cultural Tourism 86%

Not every historic site deserves a gift shop. The framework for knowing which ones do.

by Bob McKercher 2002

3.48

23 ratings

🏛️ Heritage Tourism 🗿 Heritage Management ♻️ Sustainable Tourism 🗣️ Cultural Interpretation 📋 Tourism Planning

Defensive Security Handbook

by Lee Brotherston • 2017

From asset inventory to incident response: the IT security program handbook that fills the gaps.

3.90

141

🛡️ Security Programs 🏗️ Infrastructure Security 📋 Security Policies 🚨 Incident Response 🔍 Vulnerability Management

Defensive Security Handbook 86%

From asset inventory to incident response: the IT security program handbook that fills the gaps.

by Lee Brotherston 2017

3.90

141 ratings

🛡️ Security Programs 🏗️ Infrastructure Security 📋 Security Policies 🚨 Incident Response 🔍 Vulnerability Management

Confessions of an Event Planner

by Judy Allen • 2009

Behind the elegant table settings: what an event planner really does when the guests run wild.

3.27

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

Confessions of an Event Planner 86%

Behind the elegant table settings: what an event planner really does when the guests run wild.

by Judy Allen 2009

3.27

33 ratings

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

High-Tech, High-Touch Customer Service

by Micah Solomon • 2012

The personal-service secret of beloved brands, and the technology that scales it.

3.77

113

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

High-Tech, High-Touch Customer Service Summary

High-Tech, High-Touch Customer Service 86%

The personal-service secret of beloved brands, and the technology that scales it.

by Micah Solomon 2012

3.77

113 ratings

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

Organising Knowledge

by Patrick Lambe • 2007

Fragmented knowledge kills organizations. A shared taxonomy, built right, brings them back together.

3.95

🧠 Knowledge Management 🗂️ Taxonomy Development 🏛️ Information Architecture 📋 Information Management 🧩 Sense-Making

Organising Knowledge 86%

Fragmented knowledge kills organizations. A shared taxonomy, built right, brings them back together.

by Patrick Lambe 2007

3.95

64 ratings

🧠 Knowledge Management 🗂️ Taxonomy Development 🏛️ Information Architecture 📋 Information Management 🧩 Sense-Making

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition)

by The Disney Institute • 2060

How a theme park operator turns customer service into theater, and the blueprint you can steal.

3.33

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) Summary

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) 86%

How a theme park operator turns customer service into theater, and the blueprint you can steal.

by The Disney Institute 2060

3.33

3 ratings

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

Brilliant Checklists for Project Managers

by Richard Newton • 2008

The checklist shortcut: from scattered tasks to predictable project outcomes.

3.66

📊 Project Management ⚙️ Business Operations ✅ Checklists And Templates 🗂️ Personal Workflow 🤝 Stakeholder Alignment

Brilliant Checklists for Project Managers Summary

Brilliant Checklists for Project Managers 86%

The checklist shortcut: from scattered tasks to predictable project outcomes.

by Richard Newton 2008

3.66

35 ratings

📊 Project Management ⚙️ Business Operations ✅ Checklists And Templates 🗂️ Personal Workflow 🤝 Stakeholder Alignment

If Disney Ran Your Hospital

by Fred Lee • 2004

Patients compare your hospital to Disney, not the one across town. Courtesy decides who wins.

4.01

1k+

🏥 Healthcare Management 🤲 Patient Experience 🏛️ Organizational Culture 💪 Employee Empowerment 🔄 Continuous Improvement

If Disney Ran Your Hospital 86%

Patients compare your hospital to Disney, not the one across town. Courtesy decides who wins.

by Fred Lee 2004

4.01

1k+ ratings

🏥 Healthcare Management 🤲 Patient Experience 🏛️ Organizational Culture 💪 Employee Empowerment 🔄 Continuous Improvement

Total Workday Control Using Microsoft Outlook

by Michael Linenberger • 2005

The Outlook system that empties your inbox daily and keeps today's real priorities front and center.

4.03

679

📥 Email Productivity 📋 Task Management 🎯 Priority Systems 🏥 Task Triage 🧠 GTD Inspired Methods

Total Workday Control Using Microsoft Outlook Summary

Total Workday Control Using Microsoft Outlook 86%

The Outlook system that empties your inbox daily and keeps today's real priorities front and center.

by Michael Linenberger 2005

4.03

679 ratings

📥 Email Productivity 📋 Task Management 🎯 Priority Systems 🏥 Task Triage 🧠 GTD Inspired Methods

Content Strategy for the Web

by Kristina Halvorson • 2012

Everyone demands new web content. Nobody plans for its upkeep. The system that changes that.

4.00

3k+

🧱 Content Strategy ✍️ Web Writing ♻️ Content Lifecycle ⚙️ Content Operations 📝 Editorial Strategy

Content Strategy for the Web 86%

Everyone demands new web content. Nobody plans for its upkeep. The system that changes that.

by Kristina Halvorson 2012

4.00

3k+ ratings

🧱 Content Strategy ✍️ Web Writing ♻️ Content Lifecycle ⚙️ Content Operations 📝 Editorial Strategy

Unreasonable Hospitality

by Will Guidara • 2022

Extraordinary service: how one restaurant made every guest feel like the only guest.

4.41

38k+

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

Unreasonable Hospitality 86%

Extraordinary service: how one restaurant made every guest feel like the only guest.

by Will Guidara 2022

4.41

38k+ ratings

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

Visual Project Management

by Mark J Woeppel • 2015

Invisible problems sink projects. Ten visual tools that expose them before they do damage.

3.79

📋 Project Management 👁️ Visual Management 📌 Kanban 📊 Data Visualization 🗺️ Process Mapping

Visual Project Management 86%

Invisible problems sink projects. Ten visual tools that expose them before they do damage.

by Mark J Woeppel 2015

3.79

39 ratings

📋 Project Management 👁️ Visual Management 📌 Kanban 📊 Data Visualization 🗺️ Process Mapping

The Elements of Content Strategy

by Erin Kissane • 2011

Great web content does not just happen. The discipline, workflow, and standards for planning it.

3.73

2k+

🧩 Content Strategy 📝 Web Writing 🧑‍💻 User-Centered Design 🗂️ Content Management 📋 Editorial Governance

The Elements of Content Strategy Summary

The Elements of Content Strategy 86%

Great web content does not just happen. The discipline, workflow, and standards for planning it.

by Erin Kissane 2011

3.73

2k+ ratings

🧩 Content Strategy 📝 Web Writing 🧑‍💻 User-Centered Design 🗂️ Content Management 📋 Editorial Governance

Next Level Cybersecurity

by Sai Huda • 2019

Breach is inevitable. Fifteen signals that catch intruders before they touch critical data.

3.86

🛡️ Cyber Risk Management 🔍 Threat Detection 🩹 Vulnerability Management 🔑 Privileged Access Management 💰 Ransomware Defense

Next Level Cybersecurity 86%

Breach is inevitable. Fifteen signals that catch intruders before they touch critical data.

by Sai Huda 2019

3.86

57 ratings

🛡️ Cyber Risk Management 🔍 Threat Detection 🩹 Vulnerability Management 🔑 Privileged Access Management 💰 Ransomware Defense

Project Management Metrics, KPIs, and Dashboards

by Harold R. Kerzner • 2011

Dashboards that stop projects from flying blind: the value metrics your Gantt chart leaves out.

4.01

109

📋 Project Management 📏 Performance Measurement 📊 Dashboard Design 💎 Value Delivery 🎯 Strategic Alignment

Project Management Metrics, KPIs, and Dashboards Summary

Project Management Metrics, KPIs, and Dashboards 86%

Dashboards that stop projects from flying blind: the value metrics your Gantt chart leaves out.

by Harold R. Kerzner 2011

4.01

109 ratings

📋 Project Management 📏 Performance Measurement 📊 Dashboard Design 💎 Value Delivery 🎯 Strategic Alignment

The Art of Project Management

by Scott Berkun • 2005

Earn trust, clarify roles, and make tough calls: the human skills that plan-obsessed managers miss.

3.96

870

👷 Project Management 💻 Software Development Management 🤝 Trust Building 🧩 Decision Frameworks 📋 Role Clarity

The Art of Project Management 86%

Earn trust, clarify roles, and make tough calls: the human skills that plan-obsessed managers miss.

by Scott Berkun 2005

3.96

870 ratings

👷 Project Management 💻 Software Development Management 🤝 Trust Building 🧩 Decision Frameworks 📋 Role Clarity

Zero Trust Networks

by Evan Gilman • 2017

Treat every network as hostile and every packet suspect: an architecture for authenticating it all.

4.03

217

🛡️ Network Security 🏗️ Security Architecture 🆔 Identity Management 🚪 Access Control 💻 Endpoint Security

Zero Trust Networks 86%

Treat every network as hostile and every packet suspect: an architecture for authenticating it all.

by Evan Gilman 2017

4.03

217 ratings

🛡️ Network Security 🏗️ Security Architecture 🆔 Identity Management 🚪 Access Control 💻 Endpoint Security

Tribe of Hackers

by Marcus J. Carey • 2019

The cybersecurity insight too many ignore: secure your people, not just your network.

3.90

262

👤 Human Element 🔐 Security Fundamentals 🌐 Community Building 🧠 Continuous Learning 📞 Communication Skills

Tribe of Hackers 86%

The cybersecurity insight too many ignore: secure your people, not just your network.

by Marcus J. Carey 2019

3.90

262 ratings

👤 Human Element 🔐 Security Fundamentals 🌐 Community Building 🧠 Continuous Learning 📞 Communication Skills

Discovering the Soul of Service

by Leonard L. Berry • 1999

The sustainable success playbook from 14 companies that chose values over shortcuts.

4.05

375

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Discovering the Soul of Service 86%

The sustainable success playbook from 14 companies that chose values over shortcuts.

by Leonard L. Berry 1999

4.05

375 ratings

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

You CAN Stop Stupid

by Ira Winkler • 2020

Nine in ten significant losses trace to user actions. The fix is systemic, not personal.

3.67

🛡️ Operational Risk 📢 Security Awareness 🧠 Applied Behavioral Science ⚖️ Just Culture 🔄 Systems Thinking

You CAN Stop Stupid 86%

Nine in ten significant losses trace to user actions. The fix is systemic, not personal.

by Ira Winkler 2020

3.67

15 ratings

🛡️ Operational Risk 📢 Security Awareness 🧠 Applied Behavioral Science ⚖️ Just Culture 🔄 Systems Thinking

Literally

by Marnie Stockman • 2021

How smart MSPs escape the price war: by turning client management into a systematic growth engine.

4.08

🖥️ Managed Service Providers 🤝 Customer Success 🗂️ Client Segmentation 📊 Customer Health Scoring 🔥 Firing Clients

Literally 86%

How smart MSPs escape the price war: by turning client management into a systematic growth engine.

by Marnie Stockman 2021

4.08

13 ratings

🖥️ Managed Service Providers 🤝 Customer Success 🗂️ Client Segmentation 📊 Customer Health Scoring 🔥 Firing Clients

Project Zero Trust

by George Finney • 2022

A business fable that shows security leaders how to adopt Zero Trust and stop breaches.

3.95

197

🔒 Zero Trust 🆔 Identity Management ☁️ Cloud Security 🛠️ Devsecops 📡 Security Operations

Project Zero Trust 86%

A business fable that shows security leaders how to adopt Zero Trust and stop breaches.

by George Finney 2022

3.95

197 ratings

🔒 Zero Trust 🆔 Identity Management ☁️ Cloud Security 🛠️ Devsecops 📡 Security Operations

Joy, Inc.

by Richard Sheridan • 2013

From the floor plan to the pair programming: how one firm made joy a repeatable system.

4.07

2k+

🏢 Workplace Culture 🏗️ Organizational Design 💻 Software Management 🔄 Agile Development 👤 Human-Centered Design

Joy, Inc. 86%

From the floor plan to the pair programming: how one firm made joy a repeatable system.

by Richard Sheridan 2013

4.07

2k+ ratings

🏢 Workplace Culture 🏗️ Organizational Design 💻 Software Management 🔄 Agile Development 👤 Human-Centered Design

The Nordstrom Way

by Robert Spector • 1995

How a Seattle shoe store became a retail empire by making employees think like owners.

3.90

794

🏬 Retail Management 🤝 Customer Service 🏢 Company Culture 💪 Employee Empowerment 🧠 Hiring For Attitude

The Nordstrom Way 86%

How a Seattle shoe store became a retail empire by making employees think like owners.

by Robert Spector 1995

3.90

794 ratings

🏬 Retail Management 🤝 Customer Service 🏢 Company Culture 💪 Employee Empowerment 🧠 Hiring For Attitude

Customer Obsessed

by Eric Berridge • 2016

Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.

3.21

🤝 Customer Experience 👥 Employee Engagement 📊 Data-Driven Business 💻 Digital Transformation ⚖️ Gender Diversity

Customer Obsessed 86%

Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.

by Eric Berridge 2016

3.21

48 ratings

🤝 Customer Experience 👥 Employee Engagement 📊 Data-Driven Business 💻 Digital Transformation ⚖️ Gender Diversity

Hug Your Customers

by Jack Mitchell • 2003

A family retailer's playbook for replacing sales scripts with genuine human connection.

4.03

986

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Hug Your Customers 86%

A family retailer's playbook for replacing sales scripts with genuine human connection.

by Jack Mitchell 2003

4.03

986 ratings

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

The Year Without Pants

by Scott Berkun • 2013

From Microsoft to a pants-optional company: what a year without an office teaches about work.

3.81

3k+

📡 Remote Work 🏢 Organizational Culture 💬 Asynchronous Communication 🎯 Results-Only Work Environment 🚀 Continuous Deployment

The Year Without Pants 86%

From Microsoft to a pants-optional company: what a year without an office teaches about work.

by Scott Berkun 2013

3.81

3k+ ratings

📡 Remote Work 🏢 Organizational Culture 💬 Asynchronous Communication 🎯 Results-Only Work Environment 🚀 Continuous Deployment

Event Planning and Management

by Ruth Dowson • 2014

A planning system for events that must deliver, from the first objective to the final debrief.

4.33

🎪 Event Planning 📰 Public Relations 📦 Event Logistics 📣 Event Marketing 🗺️ Strategic Planning

Event Planning and Management 86%

A planning system for events that must deliver, from the first objective to the final debrief.

by Ruth Dowson 2014

4.33

12 ratings

🎪 Event Planning 📰 Public Relations 📦 Event Logistics 📣 Event Marketing 🗺️ Strategic Planning

If You Can’t Measure It… Maybe You Shouldn’t

by Carsten Busch • 2019

When safety becomes a number, you learn to manage the number, not the risk.

3.95

🦺 Safety Management 📏 Measurement Critique 🔄 Systems Thinking 🛡️ Safety Culture 📚 Organizational Learning

If You Can’t Measure It… Maybe You Shouldn’t Summary

If You Can’t Measure It… Maybe You Shouldn’t 86%

When safety becomes a number, you learn to manage the number, not the risk.

by Carsten Busch 2019

3.95

20 ratings

🦺 Safety Management 📏 Measurement Critique 🔄 Systems Thinking 🛡️ Safety Culture 📚 Organizational Learning

Eleventh Hour CISSP®

by Joshua Feldman • 2016

CISSP domains turned into principles and formulas you can recall cold in the final hours.

4.25

494

🔒 Information Security 📜 Certification Prep 🛡️ Security Management 📝 Exam Preparation ⚠️ Risk Management

Eleventh Hour CISSP® 86%

CISSP domains turned into principles and formulas you can recall cold in the final hours.

by Joshua Feldman 2016

4.25

494 ratings

🔒 Information Security 📜 Certification Prep 🛡️ Security Management 📝 Exam Preparation ⚠️ Risk Management

Management Challenges for the 21st Century

by Peter F. Drucker • 2009

Management's old rules are dead. Falling birthrates, knowledge as capital, self-management.

4.07

876

🏛️ Management Paradigms 🔮 Strategic Foresight 🌊 Change Leadership 🧠 Knowledge Management 🧘 Self-Management

Management Challenges for the 21st Century Summary

Management Challenges for the 21st Century 86%

Management's old rules are dead. Falling birthrates, knowledge as capital, self-management.

by Peter F. Drucker 2009

4.07

876 ratings

🏛️ Management Paradigms 🔮 Strategic Foresight 🌊 Change Leadership 🧠 Knowledge Management 🧘 Self-Management

Time Management for System Administrators

by Thomas A. Limoncelli • 2005

Your brain is not a ticketing system. Capture everything, script the rest, and leave at five.

4.21

1k+

🖥️ It Operations 💼 Tech Careers 🛑 Interruption Management 📅 Daily Planning 🔁 Routine Design

Time Management for System Administrators Summary

Time Management for System Administrators 86%

Your brain is not a ticketing system. Capture everything, script the rest, and leave at five.

by Thomas A. Limoncelli 2005

4.21

1k+ ratings

🖥️ It Operations 💼 Tech Careers 🛑 Interruption Management 📅 Daily Planning 🔁 Routine Design

Managing Risk and Information Security

by Malcolm Harkins • 2012

Security's job isn't to block. It's to make the business safe enough to take risks.

3.51

109

🛡️ Information Security ⚖️ Risk Management 🏢 Security Culture 🧠 Cognitive Biases 👔 CISO Leadership

Managing Risk and Information Security Summary

Managing Risk and Information Security 86%

Security's job isn't to block. It's to make the business safe enough to take risks.

by Malcolm Harkins 2012

3.51

109 ratings

🛡️ Information Security ⚖️ Risk Management 🏢 Security Culture 🧠 Cognitive Biases 👔 CISO Leadership

They Ask, You Answer

by Marcus Sheridan • 2019

Publish your price, admit your flaws, answer every question openly. The buyers sell themselves.

4.22

2k+

📝 Content Marketing 🧲 Inbound Marketing 🎓 Customer Education 🤝 Trust-Based Sales 🎬 Video Marketing

They Ask, You Answer 86%

Publish your price, admit your flaws, answer every question openly. The buyers sell themselves.

by Marcus Sheridan 2019

4.22

2k+ ratings

📝 Content Marketing 🧲 Inbound Marketing 🎓 Customer Education 🤝 Trust-Based Sales 🎬 Video Marketing

Peopleware

by Tom DeMarco • 1987

Technology isn't what sinks software projects. Meetings, floor plans, and lonely teams sink them.

4.14

10k+

📊 Software Management 🔧 Engineering Culture 🤝 Team Dynamics 🏢 Workplace Design 👥 Hiring And Retention

Peopleware 86%

Technology isn't what sinks software projects. Meetings, floor plans, and lonely teams sink them.

by Tom DeMarco 1987

4.14

10k+ ratings

📊 Software Management 🔧 Engineering Culture 🤝 Team Dynamics 🏢 Workplace Design 👥 Hiring And Retention

ITIL For Beginners

by ClydeBank Technology • 2015

Five lifecycle phases that transform chaotic IT into a stable, business-aligned service machine.

3.46

130

🖥️ IT Service Management 🤝 Business Alignment 📋 IT Governance ⚙️ IT Operations 🧭 IT Leadership

ITIL For Beginners 85%

Five lifecycle phases that transform chaotic IT into a stable, business-aligned service machine.

by ClydeBank Technology 2015

3.46

130 ratings

🖥️ IT Service Management 🤝 Business Alignment 📋 IT Governance ⚙️ IT Operations 🧭 IT Leadership

What Customers Crave

by Nicholas J. Webb • 2016

Good customer service is killing your business. The design-driven method that replaces it.

3.69

289

🧩 Customer Experience Design 🗺️ Customer Journey Mapping 🧈 Frictionless Service ❤️ Emotional Relevance 🤝 Co-Creation

What Customers Crave 85%

Good customer service is killing your business. The design-driven method that replaces it.

by Nicholas J. Webb 2016

3.69

289 ratings

🧩 Customer Experience Design 🗺️ Customer Journey Mapping 🧈 Frictionless Service ❤️ Emotional Relevance 🤝 Co-Creation

Smart and Gets Things Done

by Spolsky • 2007

Why great engineers are worth ten times the average, and the interview tactics that reveal them.

4.00

1k+

🖥️ Tech Hiring 🛠️ Engineering Management 🎙️ Interviewing Techniques 🎯 Recruiting Strategies 🧱 Team Building

Smart and Gets Things Done 85%

Why great engineers are worth ten times the average, and the interview tactics that reveal them.

by Spolsky 2007

4.00

1k+ ratings

🖥️ Tech Hiring 🛠️ Engineering Management 🎙️ Interviewing Techniques 🎯 Recruiting Strategies 🧱 Team Building

Library Management

by Bridgit McCafferty • 2021

The management toolkit library school never provided: people, budgets, culture, and crisis.

3.00

🏛️ Library Management 📋 Project Management 🏢 Middle Management 🌱 Organizational Culture 🚨 Crisis Leadership

Library Management 85%

The management toolkit library school never provided: people, budgets, culture, and crisis.

by Bridgit McCafferty 2021

3.00

2 ratings

🏛️ Library Management 📋 Project Management 🏢 Middle Management 🌱 Organizational Culture 🚨 Crisis Leadership

Cybersecurity for Beginners

by Raef Meeuwisse • 2015

Firewalls fail when people click. The layered defenses and risk tradeoffs every organization needs.

3.67

147

🛡️ Information Security ⚠️ Risk Management 🎣 Social Engineering 🚨 Incident Response 🧠 Security Awareness

Cybersecurity for Beginners 85%

Firewalls fail when people click. The layered defenses and risk tradeoffs every organization needs.

by Raef Meeuwisse 2015

3.67

147 ratings

🛡️ Information Security ⚠️ Risk Management 🎣 Social Engineering 🚨 Incident Response 🧠 Security Awareness

Never Lose a Customer Again

by Joey Coleman • 2018

After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.

4.18

1k+

📈 Customer Retention ✨ Customer Experience 🚀 Onboarding 📣 Customer Advocacy 🗺️ Customer Journey

Never Lose a Customer Again 85%

After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.

by Joey Coleman 2018

4.18

1k+ ratings

📈 Customer Retention ✨ Customer Experience 🚀 Onboarding 📣 Customer Advocacy 🗺️ Customer Journey

Not Everyone Gets a Trophy

by Bruce Tulgan • 2009

Clear rules, constant feedback, real rewards: the formula that turns young hires into top talent.

3.54

399

🧑‍💼 Managing Millennials 🔀 Generational Differences 🗣️ Coaching Skills 🔒 Talent Retention 🎮 Gamification At Work

Not Everyone Gets a Trophy 85%

Clear rules, constant feedback, real rewards: the formula that turns young hires into top talent.

by Bruce Tulgan 2009

3.54

399 ratings

🧑‍💼 Managing Millennials 🔀 Generational Differences 🗣️ Coaching Skills 🔒 Talent Retention 🎮 Gamification At Work

One Little Spark!

by Marty Sklar • 2015

Ten principles from Disney Imagineering that turn ideas into attractions millions love.

3.96

694

🎢 Theme Park Design 🌟 Creative Leadership 📐 Design Principles 🏰 Guest Experience Design 🤝 Creative Collaboration

One Little Spark! 85%

Ten principles from Disney Imagineering that turn ideas into attractions millions love.

by Marty Sklar 2015

3.96

694 ratings

🎢 Theme Park Design 🌟 Creative Leadership 📐 Design Principles 🏰 Guest Experience Design 🤝 Creative Collaboration

Behind Closed Doors

by Johanna Rothman • 2005

Saying no, coaching honestly, and building real trust: the learnable skills behind every great team.

3.98

1k+

🧑‍💼 People Management 🤝 Team Leadership 🗣️ Coaching Employees 📋 Delegation Skills 🔗 Systems Thinking

Behind Closed Doors 85%

Saying no, coaching honestly, and building real trust: the learnable skills behind every great team.

by Johanna Rothman 2005

3.98

1k+ ratings

🧑‍💼 People Management 🤝 Team Leadership 🗣️ Coaching Employees 📋 Delegation Skills 🔗 Systems Thinking

Manage Your Project Portfolio

by Johanna Rothman • 2008

Your organization says yes to everything. The framework for choosing what to stop.

3.72

200

📊 Portfolio Management 📋 Work Prioritization 🎯 Strategic Alignment 📏 Capacity Planning 👁️ Visual Management

Manage Your Project Portfolio 85%

Your organization says yes to everything. The framework for choosing what to stop.

by Johanna Rothman 2008

3.72

200 ratings

📊 Portfolio Management 📋 Work Prioritization 🎯 Strategic Alignment 📏 Capacity Planning 👁️ Visual Management

The Effortless Experience

by Matthew Dixon • 2013

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

3.94

1k+

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

The Effortless Experience 85%

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

by Matthew Dixon 2013

3.94

1k+ ratings

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

The Lean Machine

by Dantar P. Oosterwal • 2010

The lean product development playbook behind Harley-Davidson's turnaround, and how to use it.

3.83

137

🛠️ Product Development 📊 Visual Management 🔄 Business Transformation 📚 Learning Organization 💡 Innovation Management

The Lean Machine 85%

The lean product development playbook behind Harley-Davidson's turnaround, and how to use it.

by Dantar P. Oosterwal 2010

3.83

137 ratings

🛠️ Product Development 📊 Visual Management 🔄 Business Transformation 📚 Learning Organization 💡 Innovation Management

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