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SoBrief
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Customer Relationship Management (CRM) for Medium and Small Enterprises
by Antonio Specchia • 2022
CRM software alone won't fix your sales. Strategy, clean data, and process design come first.
Customer Relationship Management (CRM) for Medium and Small Enterprises Summary
Customer Relationship Management (CRM) for Medium and Small Enterprises 92%
CRM software alone won't fix your sales. Strategy, clean data, and process design come first.
by Antonio Specchia 2022
The Ultimate Guide to CRM Apps
by Matthew Guay • 2014
How to pick a CRM your team won't abandon, and automate the busywork around it.
3.33
15
The Ultimate Guide to CRM Apps Summary
The Ultimate Guide to CRM Apps 91%
How to pick a CRM your team won't abandon, and automate the busywork around it.
by Matthew Guay 2014
3.33
15 ratings
CRM at the Speed of Light
by Paul Greenberg • 2001
CRM is a business philosophy, not a technology project. The blueprint for making it real.
3.82
103
CRM at the Speed of Light Summary
CRM at the Speed of Light 91%
CRM is a business philosophy, not a technology project. The blueprint for making it real.
by Paul Greenberg 2001
3.82
103 ratings
Mastering Salesforce Reports and Dashboards
by David Carnes • 2023
Why most Salesforce dashboards fail: bad folder permissions, missing fields, and how to fix them.
5.00
1
Mastering Salesforce Reports and Dashboards Summary
Mastering Salesforce Reports and Dashboards 91%
Why most Salesforce dashboards fail: bad folder permissions, missing fields, and how to fix them.
by David Carnes 2023
5.00
1 ratings
Hug Your Haters
by Jay Baer • 2016
Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.
3.85
788
Hug Your Haters Summary
Hug Your Haters 88%
Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.
by Jay Baer 2016
3.85
788 ratings
Startup Cxo
by Matt Blumberg • 2021
Most SaaS revenue comes after the contract. A field guide for the CCO who owns it.
4.00
68
Startup Cxo Summary
Startup Cxo 88%
Most SaaS revenue comes after the contract. A field guide for the CCO who owns it.
by Matt Blumberg 2021
4.00
68 ratings
Linux Service Management Made Easy with systemd
by Donald A. Tevault • 2022
Parallel startup, unified configs, binary logs: the systemd skills every Linux admin now needs.
3.81
21
Linux Service Management Made Easy with systemd Summary
Linux Service Management Made Easy with systemd 88%
Parallel startup, unified configs, binary logs: the systemd skills every Linux admin now needs.
by Donald A. Tevault 2022
3.81
21 ratings
The Customer Centricity Playbook
by Peter Fader • 2018
The average customer is a dangerous myth. Your real profits come from a tiny, identifiable fraction.
3.76
319
The Customer Centricity Playbook Summary
The Customer Centricity Playbook 88%
The average customer is a dangerous myth. Your real profits come from a tiny, identifiable fraction.
by Peter Fader 2018
3.76
319 ratings
Literally
by Marnie Stockman • 2021
How smart MSPs escape the price war: by turning client management into a systematic growth engine.
4.08
13
Literally Summary
Literally 88%
How smart MSPs escape the price war: by turning client management into a systematic growth engine.
by Marnie Stockman 2021
4.08
13 ratings
They Ask, You Answer
by Marcus Sheridan • 2019
Publish your price, admit your flaws, answer every question openly. The buyers sell themselves.
4.22
2k+
They Ask, You Answer Summary
They Ask, You Answer 88%
Publish your price, admit your flaws, answer every question openly. The buyers sell themselves.
by Marcus Sheridan 2019
4.22
2k+ ratings
Forget the Funnel
by Georgiana Laudi • 2023
Stop chasing leaky funnels. The customer insight method that turned revenue up 900% in two years.
4.14
159
Forget the Funnel Summary
Forget the Funnel 88%
Stop chasing leaky funnels. The customer insight method that turned revenue up 900% in two years.
by Georgiana Laudi 2023
4.14
159 ratings
The Effortless Experience
by Matthew Dixon • 2013
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
3.94
1k+
The Effortless Experience Summary
The Effortless Experience 88%
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
by Matthew Dixon 2013
3.94
1k+ ratings
Chatbots - how to master the marketing strategies of the big marketplaces
by digital world • 2024
51% of customers expect 24/7 support. The guide to chatbots that answer when you cannot.
Chatbots - how to master the marketing strategies of the big marketplaces Summary
Chatbots - how to master the marketing strategies of the big marketplaces 88%
51% of customers expect 24/7 support. The guide to chatbots that answer when you cannot.
by digital world 2024
The Seven Pillars of Customer Success
by Wayne McCulloch • 2021
Turn customer success into a growth engine. Seven pillars, from onboarding to advocacy.
4.16
245
The Seven Pillars of Customer Success Summary
The Seven Pillars of Customer Success 87%
Turn customer success into a growth engine. Seven pillars, from onboarding to advocacy.
by Wayne McCulloch 2021
4.16
245 ratings
Customer Obsessed
by Eric Berridge • 2016
Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.
3.21
48
Customer Obsessed Summary
Customer Obsessed 87%
Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.
by Eric Berridge 2016
3.21
48 ratings
Customer Relationship Management
by 50Minutes • 2017
How to segment, personalize, and measure your way to lower churn and higher customer lifetime value.
3.50
2
Customer Relationship Management Summary
Customer Relationship Management 87%
How to segment, personalize, and measure your way to lower churn and higher customer lifetime value.
by 50Minutes 2017
3.50
2 ratings
Invisible Selling Machine
by Ryan Deiss • 2015
An automated email sequence that turns strangers into repeat buyers, without the daily hustle.
4.18
376
Invisible Selling Machine Summary
Invisible Selling Machine 87%
An automated email sequence that turns strangers into repeat buyers, without the daily hustle.
by Ryan Deiss 2015
4.18
376 ratings
The Best Service is No Service
by Bill Price • 2008
Stop optimizing your call center. The real fix is to destroy demand for customer service.
3.98
174
The Best Service is No Service Summary
The Best Service is No Service 87%
Stop optimizing your call center. The real fix is to destroy demand for customer service.
by Bill Price 2008
3.98
174 ratings
The Pumpkin Plan
by Mike Michalowicz • 2012
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
4.10
4k+
The Pumpkin Plan Summary
The Pumpkin Plan 87%
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
by Mike Michalowicz 2012
4.10
4k+ ratings
ITIL For Beginners
by ClydeBank Technology • 2015
Five lifecycle phases that transform chaotic IT into a stable, business-aligned service machine.
3.46
130
ITIL For Beginners Summary
ITIL For Beginners 87%
Five lifecycle phases that transform chaotic IT into a stable, business-aligned service machine.
by ClydeBank Technology 2015
3.46
130 ratings
Total Workday Control Using Microsoft Outlook
by Michael Linenberger • 2005
The Outlook system that empties your inbox daily and keeps today's real priorities front and center.
4.03
679
Total Workday Control Using Microsoft Outlook Summary
Total Workday Control Using Microsoft Outlook 87%
The Outlook system that empties your inbox daily and keeps today's real priorities front and center.
by Michael Linenberger 2005
4.03
679 ratings
Salesforce Data Architecture and Management
by Ahsan Zafar • 2021
A million records in Salesforce will break your org. The architecture rules that stop it.
3.33
3
Salesforce Data Architecture and Management Summary
Salesforce Data Architecture and Management 87%
A million records in Salesforce will break your org. The architecture rules that stop it.
by Ahsan Zafar 2021
3.33
3 ratings
High-Tech, High-Touch Customer Service
by Micah Solomon • 2012
The personal-service secret of beloved brands, and the technology that scales it.
3.77
113
High-Tech, High-Touch Customer Service Summary
High-Tech, High-Touch Customer Service 87%
The personal-service secret of beloved brands, and the technology that scales it.
by Micah Solomon 2012
3.77
113 ratings
Learn Windows PowerShell in a Month of Lunches
by Don Jones • 2011
Stop navigating wizards. Fluency in the shell, fitted into the gaps in your calendar.
4.30
513
Learn Windows PowerShell in a Month of Lunches Summary
Learn Windows PowerShell in a Month of Lunches 87%
Stop navigating wizards. Fluency in the shell, fitted into the gaps in your calendar.
by Don Jones 2011
4.30
513 ratings
The Zen of Social Media Marketing
by Shama Hyder • 2010
Three steps to turn social media from a noisy time-sink into a customer-attracting system.
3.74
2k+
The Zen of Social Media Marketing Summary
The Zen of Social Media Marketing 87%
Three steps to turn social media from a noisy time-sink into a customer-attracting system.
by Shama Hyder 2010
3.74
2k+ ratings
Automating Salesforce Marketing Cloud
by Greg Gifford • 2022
Automate campaigns, build custom apps, and integrate systems: the guide to SFMC's advanced toolset.
4.00
2
Automating Salesforce Marketing Cloud Summary
Automating Salesforce Marketing Cloud 87%
Automate campaigns, build custom apps, and integrate systems: the guide to SFMC's advanced toolset.
by Greg Gifford 2022
4.00
2 ratings
Youtility
by Jay Baer • 2013
Turn your marketing into a free tool: replace ads with apps, and customers sell themselves.
3.99
1k+
Youtility Summary
Youtility 87%
Turn your marketing into a free tool: replace ads with apps, and customers sell themselves.
by Jay Baer 2013
3.99
1k+ ratings
Hacking Sales
by Max Altschuler • 2015
Stack the right tools, automate busywork, and build a pipeline that runs on data, not hustle.
3.65
311
Hacking Sales Summary
Hacking Sales 87%
Stack the right tools, automate busywork, and build a pipeline that runs on data, not hustle.
by Max Altschuler 2015
3.65
311 ratings
Hug Your Customers
by Jack Mitchell • 2003
A family retailer's playbook for replacing sales scripts with genuine human connection.
4.03
986
Hug Your Customers Summary
Hug Your Customers 87%
A family retailer's playbook for replacing sales scripts with genuine human connection.
by Jack Mitchell 2003
4.03
986 ratings
Process!
by Mike Paton • 2022
Stop firefighting. Document your core routines and build a business that scales without you.
3.97
369
Process! Summary
Process! 87%
Stop firefighting. Document your core routines and build a business that scales without you.
by Mike Paton 2022
3.97
369 ratings
Exam Ref 70-410 Installing and Configuring Windows Server 2012 R2
by Craig Zacker • 2012
From bare metal to a fully managed domain: the hands-on path to the 70-410 certification.
3.76
146
Exam Ref 70-410 Installing and Configuring Windows Server 2012 R2 Summary
Exam Ref 70-410 Installing and Configuring Windows Server 2012 R2 87%
From bare metal to a fully managed domain: the hands-on path to the 70-410 certification.
by Craig Zacker 2012
3.76
146 ratings
Content Strategy for the Web
by Kristina Halvorson • 2012
Everyone demands new web content. Nobody plans for its upkeep. The system that changes that.
4.00
3k+
Content Strategy for the Web Summary
Content Strategy for the Web 87%
Everyone demands new web content. Nobody plans for its upkeep. The system that changes that.
by Kristina Halvorson 2012
4.00
3k+ ratings
300 Email Marketing Tips
by Meera Kothand • 2019
300 tips to attract subscribers, automate sales, and craft subject lines that actually get opened.
4.06
323
300 Email Marketing Tips Summary
300 Email Marketing Tips 87%
300 tips to attract subscribers, automate sales, and craft subject lines that actually get opened.
by Meera Kothand 2019
4.06
323 ratings
Predictable Revenue
by Aaron Ross • 2011
One email system, four sales roles, and the math that makes revenue predictable.
3.97
5k+
Predictable Revenue Summary
Predictable Revenue 87%
One email system, four sales roles, and the math that makes revenue predictable.
by Aaron Ross 2011
3.97
5k+ ratings
Evernote for your Life
by Tyler Collins • 2012
Tags, not folders. Search, not filing. Turn one app into your documents, tasks, and contacts hub.
3.40
580
Evernote for your Life Summary
Evernote for your Life 87%
Tags, not folders. Search, not filing. Turn one app into your documents, tasks, and contacts hub.
by Tyler Collins 2012
3.40
580 ratings
Marketing Automation For Dummies
by Mathew Sweezey • 2014
What marketing automation actually does: unify leads, automate campaigns, and prove your ROI.
3.90
52
Marketing Automation For Dummies Summary
Marketing Automation For Dummies 87%
What marketing automation actually does: unify leads, automate campaigns, and prove your ROI.
by Mathew Sweezey 2014
3.90
52 ratings
Inbound PR
by Iliyana Stareva • 2018
Make journalists and clients come to you: an inbound playbook that finally makes PR measurable.
3.87
46
Inbound PR Summary
Inbound PR 87%
Make journalists and clients come to you: an inbound playbook that finally makes PR measurable.
by Iliyana Stareva 2018
3.87
46 ratings
Never Lose a Customer Again
by Joey Coleman • 2018
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
4.18
1k+
Never Lose a Customer Again Summary
Never Lose a Customer Again 87%
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
by Joey Coleman 2018
4.18
1k+ ratings
The Elements of Content Strategy
by Erin Kissane • 2011
Great web content does not just happen. The discipline, workflow, and standards for planning it.
3.73
2k+
The Elements of Content Strategy Summary
The Elements of Content Strategy 87%
Great web content does not just happen. The discipline, workflow, and standards for planning it.
by Erin Kissane 2011
3.73
2k+ ratings
The Customer Success Economy
by Nick Mehta • 2020
Customers can walk anytime. A CEO's playbook for turning every department into a retention engine.
4.12
112
The Customer Success Economy Summary
The Customer Success Economy 87%
Customers can walk anytime. A CEO's playbook for turning every department into a retention engine.
by Nick Mehta 2020
4.12
112 ratings
Traction
by Gino Wickman • 2007
A single system to align your team, force accountability, and end the chaos that stalls growth.
4.13
17k+
Traction Summary
Traction 87%
A single system to align your team, force accountability, and end the chaos that stalls growth.
by Gino Wickman 2007
4.13
17k+ ratings
Customer Success
by Nick Mehta • 2016
Group your customers, score their loyalty, and build a product they cannot quit.
4.00
1k+
Customer Success Summary
Customer Success 87%
Group your customers, score their loyalty, and build a product they cannot quit.
by Nick Mehta 2016
4.00
1k+ ratings
The Sales Development Playbook
by Trish Bertuzzi • 2016
A blueprint for an inside sales team that fills your reps' calendars with qualified meetings.
4.18
691
The Sales Development Playbook Summary
The Sales Development Playbook 87%
A blueprint for an inside sales team that fills your reps' calendars with qualified meetings.
by Trish Bertuzzi 2016
4.18
691 ratings
The Ultimate Guide to Business Process Management
by Theodore Panagacos • 2012
BPM fails when IT runs the show. A business-led blueprint for process improvement that lasts.
3.69
199
The Ultimate Guide to Business Process Management Summary
The Ultimate Guide to Business Process Management 87%
BPM fails when IT runs the show. A business-led blueprint for process improvement that lasts.
by Theodore Panagacos 2012
3.69
199 ratings
Cloud Computing For Dummies
by Judith Hurwitz • 2009
Cloud computing is a business decision disguised as technology. The framework for getting it right.
3.40
134
Cloud Computing For Dummies Summary
Cloud Computing For Dummies 87%
Cloud computing is a business decision disguised as technology. The framework for getting it right.
by Judith Hurwitz 2009
3.40
134 ratings
The Amazon Management System
by Ram Charan • 2019
The practices, from hiring to metrics, that keep Amazon sprinting while other giants slow.
4.04
399
The Amazon Management System Summary
The Amazon Management System 87%
The practices, from hiring to metrics, that keep Amazon sprinting while other giants slow.
by Ram Charan 2019
4.04
399 ratings
The Marketing Agency Blueprint
by Paul Roetzer • 2011
Build firms blending digital and traditional marketing, charging for outcomes, scaling on the cloud.
3.86
262
The Marketing Agency Blueprint Summary
The Marketing Agency Blueprint 87%
Build firms blending digital and traditional marketing, charging for outcomes, scaling on the cloud.
by Paul Roetzer 2011
3.86
262 ratings
Discovering the Soul of Service
by Leonard L. Berry • 1999
The sustainable success playbook from 14 companies that chose values over shortcuts.
4.05
375
Discovering the Soul of Service Summary
Discovering the Soul of Service 87%
The sustainable success playbook from 14 companies that chose values over shortcuts.
by Leonard L. Berry 1999
4.05
375 ratings
Cracking the Sales Management Code
by Jason Jordan • 2011
Revenue is just an outcome. The only metrics worth managing are the ones your salespeople control.
4.04
781
Cracking the Sales Management Code Summary
Cracking the Sales Management Code 87%
Revenue is just an outcome. The only metrics worth managing are the ones your salespeople control.
by Jason Jordan 2011
4.04
781 ratings
Endless Customers
by Marcus Sheridan • 2025
The search box is dying. A playbook for winning with transparency when clicks stop coming.
4.21
114
Endless Customers Summary
Endless Customers 87%
The search box is dying. A playbook for winning with transparency when clicks stop coming.
by Marcus Sheridan 2025
4.21
114 ratings
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