🏢 Service Professionals

Stories and guides centered on people whose work is serving others—from hospitality to healthcare—exploring the craft, emotional labor, and dignity of service-oriented careers.

The Trusted Advisor

by David H. Maister • 2021

The formula that turns experts into advisors clients call first, pay without haggling, never leave.

3.81

5k+

🏢 Professional Services 🤝 Client Relationships 🧱 Trust Building 🧠 Emotional Intelligence 👂 Active Listening

The Trusted Advisor 89%

The formula that turns experts into advisors clients call first, pay without haggling, never leave.

by David H. Maister 2021

3.81

5k+ ratings

🏢 Professional Services 🤝 Client Relationships 🧱 Trust Building 🧠 Emotional Intelligence 👂 Active Listening

High-Tech, High-Touch Customer Service

by Micah Solomon • 2012

The personal-service secret of beloved brands, and the technology that scales it.

3.77

113

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

High-Tech, High-Touch Customer Service Summary

High-Tech, High-Touch Customer Service 88%

The personal-service secret of beloved brands, and the technology that scales it.

by Micah Solomon 2012

3.77

113 ratings

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

Hotel Babylon

by Anonymous • 2004

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

3.62

3k+

🛎️ Service Industry ExposéS 🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service

Hotel Babylon 88%

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

by Anonymous 2004

3.62

3k+ ratings

🛎️ Service Industry ExposéS 🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service

How to Start a Home-Based Handyman Business

by Terry Meany • 2009

Turn repair skills into a real business: the map from license to invoice to exit strategy.

2.89

🏠 Home Services 🚀 Business Startup 🧑‍💼 Solo Entrepreneurship 🎯 Client Acquisition 📊 Small Business Finance

How to Start a Home-Based Handyman Business Summary

How to Start a Home-Based Handyman Business 88%

Turn repair skills into a real business: the map from license to invoice to exit strategy.

by Terry Meany 2009

2.89

9 ratings

🏠 Home Services 🚀 Business Startup 🧑‍💼 Solo Entrepreneurship 🎯 Client Acquisition 📊 Small Business Finance

Heads in Beds

by Jacob Tomsky • 2012

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

3.58

23k+

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Heads in Beds 88%

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

by Jacob Tomsky 2012

3.58

23k+ ratings

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Uplifting Service

by Ron Kaufman • 2012

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

3.85

334

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

Uplifting Service 88%

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

by Ron Kaufman 2012

3.85

334 ratings

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

Hug Your Haters

by Jay Baer • 2016

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

3.85

788

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

Hug Your Haters 88%

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

by Jay Baer 2016

3.85

788 ratings

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

At Your Best as an Electrician

by Juan Carosso • 2018

The step-by-step playbook for turning an electrician's career into a thriving small business.

🛠️ Skilled Trades Careers ⚡ Electricians 🚀 Small Business Launch 🔨 Craftsman Mindset 📋 Business Planning

At Your Best as an Electrician 88%

The step-by-step playbook for turning an electrician's career into a thriving small business.

by Juan Carosso 2018

🛠️ Skilled Trades Careers ⚡ Electricians 🚀 Small Business Launch 🔨 Craftsman Mindset 📋 Business Planning

The Effortless Experience

by Matthew Dixon • 2013

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

3.94

1k+

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

The Effortless Experience 88%

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

by Matthew Dixon 2013

3.94

1k+ ratings

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

Discovering the Soul of Service

by Leonard L. Berry • 1999

The sustainable success playbook from 14 companies that chose values over shortcuts.

4.05

375

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Discovering the Soul of Service 88%

The sustainable success playbook from 14 companies that chose values over shortcuts.

by Leonard L. Berry 1999

4.05

375 ratings

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Confessions of an Event Planner

by Judy Allen • 2009

Behind the elegant table settings: what an event planner really does when the guests run wild.

3.27

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

Confessions of an Event Planner 88%

Behind the elegant table settings: what an event planner really does when the guests run wild.

by Judy Allen 2009

3.27

33 ratings

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

The Invisible Touch

by Harry Beckwith • 2000

Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.

3.9

184

🏢 Service Businesses 🏷️ Brand Perception 🤝 Client Relationships 🧠 Psychology Of Marketing 🔒 Trust Building

The Invisible Touch 88%

Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.

by Harry Beckwith 2000

3.9

184 ratings

🏢 Service Businesses 🏷️ Brand Perception 🤝 Client Relationships 🧠 Psychology Of Marketing 🔒 Trust Building

Customers for Life

by Carl Sewell • 1990

One customer is worth half a million. Keeping them depends on the system behind the smile.

4.20

1k+

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

Customers for Life 88%

One customer is worth half a million. Keeping them depends on the system behind the smile.

by Carl Sewell 1990

4.20

1k+ ratings

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

The Customer Service Survival Kit

by Richard S. Gallagher • 2013

The exact words that defuse an angry customer: a frontline survival guide for the worst moments.

3.94

142

🛎️ Customer Service 😤 Difficult Customers 🧊 Conflict De-Escalation 🧠 Emotional Intelligence 💬 Workplace Communication

The Customer Service Survival Kit Summary

The Customer Service Survival Kit 87%

The exact words that defuse an angry customer: a frontline survival guide for the worst moments.

by Richard S. Gallagher 2013

3.94

142 ratings

🛎️ Customer Service 😤 Difficult Customers 🧊 Conflict De-Escalation 🧠 Emotional Intelligence 💬 Workplace Communication

Hug Your Customers

by Jack Mitchell • 2003

A family retailer's playbook for replacing sales scripts with genuine human connection.

4.03

986

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Hug Your Customers 87%

A family retailer's playbook for replacing sales scripts with genuine human connection.

by Jack Mitchell 2003

4.03

986 ratings

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

The Fred Factor

by Mark Sanborn • 2002

Treat every envelope like a masterpiece. A mailman's four rules for winning at work.

3.88

8k+

🛎️ Servant Leadership 🤝 Customer Service 🔥 Employee Engagement 🧱 Relationship Building 💎 Value Creation

The Fred Factor 87%

Treat every envelope like a masterpiece. A mailman's four rules for winning at work.

by Mark Sanborn 2002

3.88

8k+ ratings

🛎️ Servant Leadership 🤝 Customer Service 🔥 Employee Engagement 🧱 Relationship Building 💎 Value Creation

Amaze Every Customer Every Time

by Shep Hyken • 2013

How a hardware chain beats the giants on service: 52 tactics your business can steal.

3.94

192

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

Amaze Every Customer Every Time 87%

How a hardware chain beats the giants on service: 52 tactics your business can steal.

by Shep Hyken 2013

3.94

192 ratings

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

The Customer Service Revolution

by John R. DiJulius • 2015

A systematic playbook for customer experiences so good your customers stop asking about price.

4.04

279

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

The Customer Service Revolution 87%

A systematic playbook for customer experiences so good your customers stop asking about price.

by John R. DiJulius 2015

4.04

279 ratings

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

Start Your Own Hair Salon and Day Spa

by Eileen Figure Sandlin • 2005

The $75 billion beauty industry: a step-by-step playbook for opening a salon that stays profitable.

3.36

🏪 Salon Business 💇 Beauty Industry 🚀 Small Business Startup 🛎️ Service Business 📣 Salon Marketing

Start Your Own Hair Salon and Day Spa Summary

Start Your Own Hair Salon and Day Spa 87%

The $75 billion beauty industry: a step-by-step playbook for opening a salon that stays profitable.

by Eileen Figure Sandlin 2005

3.36

11 ratings

🏪 Salon Business 💇 Beauty Industry 🚀 Small Business Startup 🛎️ Service Business 📣 Salon Marketing

Be Our Guest

by Walt Disney Company • 2001

Behind Disney's legendary guest experience is a practical system any organization can adopt.

3.90

5k+

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

Be Our Guest 87%

Behind Disney's legendary guest experience is a practical system any organization can adopt.

by Walt Disney Company 2001

3.90

5k+ ratings

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

The Future of the Professions

by Richard Susskind • 2015

The professions were built on a trade: exclusive knowledge for public trust. That trade is ending.

3.64

1k+

💼 Professional Services 🔮 Future Of Work ⚡ Technology Disruption 🧠 Knowledge Economics 🤖 Automation

The Future of the Professions 87%

The professions were built on a trade: exclusive knowledge for public trust. That trade is ending.

by Richard Susskind 2015

3.64

1k+ ratings

💼 Professional Services 🔮 Future Of Work ⚡ Technology Disruption 🧠 Knowledge Economics 🤖 Automation

Selling the Invisible

by Harry Beckwith • 1997

Most marketing advice assumes a product. Here is what works when you sell only a promise.

3.94

10k+

🏢 Professional Services 🎯 Brand Positioning 🤝 Client Relationships 💰 Pricing Strategy 🧠 Marketing Psychology

Selling the Invisible 87%

Most marketing advice assumes a product. Here is what works when you sell only a promise.

by Harry Beckwith 1997

3.94

10k+ ratings

🏢 Professional Services 🎯 Brand Positioning 🤝 Client Relationships 💰 Pricing Strategy 🧠 Marketing Psychology

If Disney Ran Your Hospital

by Fred Lee • 2004

Patients compare your hospital to Disney, not the one across town. Courtesy decides who wins.

4.01

1k+

🏥 Healthcare Management 🤲 Patient Experience 🏛️ Organizational Culture 💪 Employee Empowerment 🔄 Continuous Improvement

If Disney Ran Your Hospital 87%

Patients compare your hospital to Disney, not the one across town. Courtesy decides who wins.

by Fred Lee 2004

4.01

1k+ ratings

🏥 Healthcare Management 🤲 Patient Experience 🏛️ Organizational Culture 💪 Employee Empowerment 🔄 Continuous Improvement

HVAC Tips 101

by Marvin Ray Williams • 2021

The filter, breaker, and drain checks that solve most HVAC problems before you call.

3.00

🏠 Home Maintenance ❄️ Hvac Systems 🔧 Appliance Repair 📅 Preventative Maintenance ⚡ Energy Efficiency

HVAC Tips 101 87%

The filter, breaker, and drain checks that solve most HVAC problems before you call.

by Marvin Ray Williams 2021

3.00

2 ratings

🏠 Home Maintenance ❄️ Hvac Systems 🔧 Appliance Repair 📅 Preventative Maintenance ⚡ Energy Efficiency

Rain Making

by Ford Harding • 2008

A system for winning clients when you'd rather do the work, built on three multiplying levers.

3.82

🏢 Professional Services 🎯 Client Acquisition 🤝 Networking Strategy 📞 Cold Outreach 💰 Pricing Strategy

Rain Making 87%

A system for winning clients when you'd rather do the work, built on three multiplying levers.

by Ford Harding 2008

3.82

97 ratings

🏢 Professional Services 🎯 Client Acquisition 🤝 Networking Strategy 📞 Cold Outreach 💰 Pricing Strategy

Unreasonable Hospitality

by Will Guidara • 2022

Extraordinary service: how one restaurant made every guest feel like the only guest.

4.41

38k+

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

Unreasonable Hospitality 87%

Extraordinary service: how one restaurant made every guest feel like the only guest.

by Will Guidara 2022

4.41

38k+ ratings

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

Excellence Wins

by Horst Schulze • 2019

Arm employees with $2,000 to solve problems, no permission. The system that makes that pay off.

4.43

2k+

🏆 Service Excellence 💫 Customer Experience 🔓 Employee Empowerment 🏛 Organizational Culture 🤝 Servant Leadership

Excellence Wins 87%

Arm employees with $2,000 to solve problems, no permission. The system that makes that pay off.

by Horst Schulze 2019

4.43

2k+ ratings

🏆 Service Excellence 💫 Customer Experience 🔓 Employee Empowerment 🏛 Organizational Culture 🤝 Servant Leadership

What Clients Love

by Harry Beckwith • 2003

Clients choose who they like. A field guide for turning that fact into faster growth.

4.00

354

🤝 Client Relationships 🏢 Service Businesses 🏗️ Brand Building 🔒 Trust In Business ✨ Customer Experience

What Clients Love 87%

Clients choose who they like. A field guide for turning that fact into faster growth.

by Harry Beckwith 2003

4.00

354 ratings

🤝 Client Relationships 🏢 Service Businesses 🏗️ Brand Building 🔒 Trust In Business ✨ Customer Experience

Creating Superfans

by Brittany Hodak • 2023

You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.

4.37

260

🛎️ Customer Experience 💎 Customer Loyalty ✨ Experience Design 🔧 Service Recovery 🎁 Surprise And Delight

Creating Superfans 87%

You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.

by Brittany Hodak 2023

4.37

260 ratings

🛎️ Customer Experience 💎 Customer Loyalty ✨ Experience Design 🔧 Service Recovery 🎁 Surprise And Delight

Who Is Government? The Untold Story of Public Service

by Michael Lewis • 2025

Government is full of brilliant people you have never heard of. Michael Lewis introduces them.

4.18

16k+

🏛️ Public Service 🇺🇸 American Government 📋 Bureaucracy 🦸 Unsung Heroes 📰 Narrative Journalism

Who Is Government? The Untold Story of Public Service Summary

Who Is Government? The Untold Story of Public Service 87%

Government is full of brilliant people you have never heard of. Michael Lewis introduces them.

by Michael Lewis 2025

4.18

16k+ ratings

🏛️ Public Service 🇺🇸 American Government 📋 Bureaucracy 🦸 Unsung Heroes 📰 Narrative Journalism

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition)

by The Disney Institute • 2060

How a theme park operator turns customer service into theater, and the blueprint you can steal.

3.33

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) Summary

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) 87%

How a theme park operator turns customer service into theater, and the blueprint you can steal.

by The Disney Institute 2060

3.33

3 ratings

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

Running the Show

by Liz Gill • 2012

Directors get the glory; you make the day. The manual for film's most essential invisible job.

4.59

🎬 Film Production 🎥 Below The Line Careers 🗂️ Production Management 🗓️ Preproduction 👥 Crew Leadership

Running the Show 87%

Directors get the glory; you make the day. The manual for film's most essential invisible job.

by Liz Gill 2012

4.59

97 ratings

🎬 Film Production 🎥 Below The Line Careers 🗂️ Production Management 🗓️ Preproduction 👥 Crew Leadership

Productize

by Eisha Armstrong • 2021

Turn professional services into products that scale revenue faster than headcount.

3.84

249

🏢 Professional Services 📦 Productized Services 🔍 Customer Discovery 🔄 Lean Startup 🎯 Product-Market Fit

Productize 87%

Turn professional services into products that scale revenue faster than headcount.

by Eisha Armstrong 2021

3.84

249 ratings

🏢 Professional Services 📦 Productized Services 🔍 Customer Discovery 🔄 Lean Startup 🎯 Product-Market Fit

Niching Up

by Chris Dreyer • 2022

Why deliberately shrinking your market lifts your prices, conversions, and referrals.

4.01

279

🎯 Niche Marketing 🏢 Service Businesses 🧑‍💼 Solopreneurs 📚 Expertise Building 💰 Premium Pricing

Niching Up 87%

Why deliberately shrinking your market lifts your prices, conversions, and referrals.

by Chris Dreyer 2022

4.01

279 ratings

🎯 Niche Marketing 🏢 Service Businesses 🧑‍💼 Solopreneurs 📚 Expertise Building 💰 Premium Pricing

The New Gold Standard

by Joseph A. Michelli • 2008

Trust your frontline with $2,000 per guest to fix anything: the Ritz-Carlton service method.

3.92

1k+

🏨 Luxury Hospitality ⭐ Service Excellence 💪 Employee Empowerment 🏛️ Corporate Culture 🎯 Customer Experience

The New Gold Standard 87%

Trust your frontline with $2,000 per guest to fix anything: the Ritz-Carlton service method.

by Joseph A. Michelli 2008

3.92

1k+ ratings

🏨 Luxury Hospitality ⭐ Service Excellence 💪 Employee Empowerment 🏛️ Corporate Culture 🎯 Customer Experience

The Win Without Pitching Manifesto

by Blair Enns • 2010

The pitch is the enemy: how creative firms win clients without giving away their thinking.

4.44

3k+

💼 Professional Services 🏛️ Agency Management 🎯 Niche Specialization 🩺 Diagnostic Selling 🧠 Expert Positioning

The Win Without Pitching Manifesto Summary

The Win Without Pitching Manifesto 87%

The pitch is the enemy: how creative firms win clients without giving away their thinking.

by Blair Enns 2010

4.44

3k+ ratings

💼 Professional Services 🏛️ Agency Management 🎯 Niche Specialization 🩺 Diagnostic Selling 🧠 Expert Positioning

Uncommon Service

by Frances Frei • 2012

The counterintuitive rule of service: to be great, you must first decide where to be bad.

4.01

784

🎨 Service Design 🧑‍🤝‍🧑 Customer Experience ⚖️ Strategic Trade-Offs 🤝 Customer Co-Creation 📈 Scaling Operations

Uncommon Service 87%

The counterintuitive rule of service: to be great, you must first decide where to be bad.

by Frances Frei 2012

4.01

784 ratings

🎨 Service Design 🧑‍🤝‍🧑 Customer Experience ⚖️ Strategic Trade-Offs 🤝 Customer Co-Creation 📈 Scaling Operations

Networking Like a Pro

by Ivan R. Misner • 2009

800 contacts sleep in your database. The playbook for turning them into a referral engine.

3.81

305

🌐 Professional Networking 🤝 Referral Marketing 👂 Active Listening 🏷️ Personal Branding 🎁 Generosity In Business

Networking Like a Pro 87%

800 contacts sleep in your database. The playbook for turning them into a referral engine.

by Ivan R. Misner 2009

3.81

305 ratings

🌐 Professional Networking 🤝 Referral Marketing 👂 Active Listening 🏷️ Personal Branding 🎁 Generosity In Business

The Shift

by Theresa Brown • 2015

Four patients, twelve hours: one nurse's shift reveals the invisible work that keeps people alive.

3.87

8k+

🏥 Hospital Nursing 📝 Nursing Memoir 💙 Emotional Labor ⚖️ Medical Ethics 🫂 Bedside Care

The Shift 87%

Four patients, twelve hours: one nurse's shift reveals the invisible work that keeps people alive.

by Theresa Brown 2015

3.87

8k+ ratings

🏥 Hospital Nursing 📝 Nursing Memoir 💙 Emotional Labor ⚖️ Medical Ethics 🫂 Bedside Care

Start Your Own Day Spa and More

by Preethi Burkholder • 2007

Plan, hire, market, and earn loyalty: the spa startup's complete business blueprint.

3.00

🧖 Wellness Industry 🏪 Service Businesses 📘 Startup Guides 🔄 Customer Retention 👃 Sensory Branding

Start Your Own Day Spa and More 87%

Plan, hire, market, and earn loyalty: the spa startup's complete business blueprint.

by Preethi Burkholder 2007

3.00

6 ratings

🧖 Wellness Industry 🏪 Service Businesses 📘 Startup Guides 🔄 Customer Retention 👃 Sensory Branding

How to Win Customers and Keep Them for Life

by Michael LeBoeuf • 2000

Customers stay when the experience pays off for them. A system for making every touchpoint deliver.

3.9

200

🔄 Customer Retention ✨ Customer Experience 🎯 Customer Centricity 🛡️ Complaint Handling 🧠 Customer Psychology

How to Win Customers and Keep Them for Life Summary

How to Win Customers and Keep Them for Life 87%

Customers stay when the experience pays off for them. A system for making every touchpoint deliver.

by Michael LeBoeuf 2000

3.9

200 ratings

🔄 Customer Retention ✨ Customer Experience 🎯 Customer Centricity 🛡️ Complaint Handling 🧠 Customer Psychology

The Best Service is No Service

by Bill Price • 2008

Stop optimizing your call center. The real fix is to destroy demand for customer service.

3.98

174

🛎️ Customer Service Strategy ✨ Customer Experience 🎨 Service Design 🔍 Root Cause Analysis 👂 Voice Of The Customer

The Best Service is No Service 87%

Stop optimizing your call center. The real fix is to destroy demand for customer service.

by Bill Price 2008

3.98

174 ratings

🛎️ Customer Service Strategy ✨ Customer Experience 🎨 Service Design 🔍 Root Cause Analysis 👂 Voice Of The Customer

The Art of Client Service, Revised and Updated Edition

by Robert Solomon • 2003

The advertising guide that teaches one thing: the relationship is the product, not the campaign.

3.95

791

📺 Advertising 🗂️ Account Management 🤝 Client Relationships 📊 Presentation Skills 💡 Creative Direction

The Art of Client Service, Revised and Updated Edition Summary

The Art of Client Service, Revised and Updated Edition 87%

The advertising guide that teaches one thing: the relationship is the product, not the campaign.

by Robert Solomon 2003

3.95

791 ratings

📺 Advertising 🗂️ Account Management 🤝 Client Relationships 📊 Presentation Skills 💡 Creative Direction

Never Lose a Customer Again

by Joey Coleman • 2018

After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.

4.18

1k+

📈 Customer Retention ✨ Customer Experience 🚀 Onboarding 📣 Customer Advocacy 🗺️ Customer Journey

Never Lose a Customer Again 87%

After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.

by Joey Coleman 2018

4.18

1k+ ratings

📈 Customer Retention ✨ Customer Experience 🚀 Onboarding 📣 Customer Advocacy 🗺️ Customer Journey

Sous Chef

by Michael Gibney • 2014

From morning delivery to last ticket: a sous chef's 24 hours of heat, hierarchy, and precision.

3.64

8k+

🍳 Professional Kitchens 🧑‍🍳 Kitchen Hierarchy 🍽️ Service Culture 📖 Kitchen Memoirs 🏢 Restaurant Industry

Sous Chef 86%

From morning delivery to last ticket: a sous chef's 24 hours of heat, hierarchy, and precision.

by Michael Gibney 2014

3.64

8k+ ratings

🍳 Professional Kitchens 🧑‍🍳 Kitchen Hierarchy 🍽️ Service Culture 📖 Kitchen Memoirs 🏢 Restaurant Industry

The Case for Good Jobs

by Zeynep Ton • 2023

Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.

4.12

165

📊 Labor Economics 🧑‍💼 Frontline Management 💰 Living Wages 🔄 Employee Retention ⚙️ Operational Excellence

The Case for Good Jobs 86%

Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.

by Zeynep Ton 2023

4.12

165 ratings

📊 Labor Economics 🧑‍💼 Frontline Management 💰 Living Wages 🔄 Employee Retention ⚙️ Operational Excellence

Great Work Great Career

by Stephen R. Covey • 2009

The career playbook for problem solvers: earn trust, pitch solutions, and never job hunt again.

3.76

259

🧭 Career Development 🔍 Job Search Strategy 🤝 Trust Building 🛶 Small Actions 💡 Solution Mindset

Great Work Great Career 86%

The career playbook for problem solvers: earn trust, pitch solutions, and never job hunt again.

by Stephen R. Covey 2009

3.76

259 ratings

🧭 Career Development 🔍 Job Search Strategy 🤝 Trust Building 🛶 Small Actions 💡 Solution Mindset

How Starbucks Saved My Life

by Michael Gates Gill • 2007

He lost everything at 63. A Starbucks job taught him what privilege never could.

3.48

11k+

📉 Downward Mobility 🧹 Service Work ✨ Dignity Of Work 👔 Privilege Examined 🔄 Midlife Career Change

How Starbucks Saved My Life 86%

He lost everything at 63. A Starbucks job taught him what privilege never could.

by Michael Gates Gill 2007

3.48

11k+ ratings

📉 Downward Mobility 🧹 Service Work ✨ Dignity Of Work 👔 Privilege Examined 🔄 Midlife Career Change

Literally

by Marnie Stockman • 2021

How smart MSPs escape the price war: by turning client management into a systematic growth engine.

4.08

🖥️ Managed Service Providers 🤝 Customer Success 🗂️ Client Segmentation 📊 Customer Health Scoring 🔥 Firing Clients

Literally 86%

How smart MSPs escape the price war: by turning client management into a systematic growth engine.

by Marnie Stockman 2021

4.08

13 ratings

🖥️ Managed Service Providers 🤝 Customer Success 🗂️ Client Segmentation 📊 Customer Health Scoring 🔥 Firing Clients

The Trusted Advisor Fieldbook

by Charles H. Green • 2011

The trust formula: why what you know matters less than what you admit you don't.

3.95

160

🧑‍💼 Consulting Skills 🤝 Client Relationships 🧱 Trust Building 💼 Consultative Selling 🧠 Emotional Intelligence

The Trusted Advisor Fieldbook 86%

The trust formula: why what you know matters less than what you admit you don't.

by Charles H. Green 2011

3.95

160 ratings

🧑‍💼 Consulting Skills 🤝 Client Relationships 🧱 Trust Building 💼 Consultative Selling 🧠 Emotional Intelligence

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