Service Industry ExposéS Books

Hotel Babylon

by Anonymous • 2004

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

3.62

3k+

🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service 🎬 Behind The Scenes

Hotel Babylon 92%

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

by Anonymous 2004

3.62

3k+ ratings

🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service 🎬 Behind The Scenes

Heads in Beds

by Jacob Tomsky • 2012

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

3.58

23k+

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Heads in Beds 91%

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

by Jacob Tomsky 2012

3.58

23k+ ratings

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Behind the Kitchen Door

by Sarumathi Jayaraman • 2013

Ten million workers, poverty wages, no paid sick leave: what sustainable food leaves off the menu.

3.65

489

🍽️ Restaurant Industry 👩‍🍳 Restaurant Workers 🌾 Food Justice ✊ Labor Rights 💰 Wage Inequality

Behind the Kitchen Door 89%

Ten million workers, poverty wages, no paid sick leave: what sustainable food leaves off the menu.

by Sarumathi Jayaraman 2013

3.65

489 ratings

🍽️ Restaurant Industry 👩‍🍳 Restaurant Workers 🌾 Food Justice ✊ Labor Rights 💰 Wage Inequality

House of Lies

by Martin Kihn • 1994

Joined a top consulting firm for job security. Discovered a rainmaker who faked his expertise.

3.40

857

🏢 Management Consulting 🕵️ Insider ExposéS 😂 Workplace Satire 💼 Corporate Critique 📖 Business Memoir

House of Lies 88%

Joined a top consulting firm for job security. Discovered a rainmaker who faked his expertise.

by Martin Kihn 1994

3.40

857 ratings

🏢 Management Consulting 🕵️ Insider ExposéS 😂 Workplace Satire 💼 Corporate Critique 📖 Business Memoir

Unreasonable Hospitality

by Will Guidara • 2022

Extraordinary service: how one restaurant made every guest feel like the only guest.

4.41

38k+

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

Unreasonable Hospitality 88%

Extraordinary service: how one restaurant made every guest feel like the only guest.

by Will Guidara 2022

4.41

38k+ ratings

🍽️ Restaurant Management 🛎️ Service Industry ✨ Guest Experience 🤝 Team Empowerment 💡 Creative Leadership

High-Tech, High-Touch Customer Service

by Micah Solomon • 2012

The personal-service secret of beloved brands, and the technology that scales it.

3.77

113

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

High-Tech, High-Touch Customer Service Summary

High-Tech, High-Touch Customer Service 88%

The personal-service secret of beloved brands, and the technology that scales it.

by Micah Solomon 2012

3.77

113 ratings

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

Hug Your Haters

by Jay Baer • 2016

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

3.85

788

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

Hug Your Haters 88%

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

by Jay Baer 2016

3.85

788 ratings

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

Confessions of an Event Planner

by Judy Allen • 2009

Behind the elegant table settings: what an event planner really does when the guests run wild.

3.27

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

Confessions of an Event Planner 88%

Behind the elegant table settings: what an event planner really does when the guests run wild.

by Judy Allen 2009

3.27

33 ratings

🎪 Event Planning 🏨 Hospitality Industry ⚖️ Ethical Dilemmas 🚨 Crisis Management 🤝 Client Relationships

Kitchen Confidential

by Anthony Bourdain • 2000

Drugs, knives, and butter: a chef's 25-year journey through the hidden world that feeds you.

4.19

385k+

🍽️ Restaurant Industry 👨‍🍳 Chef Memoirs 🔪 Kitchen Secrets 💉 Addiction Memoir 🌎 Immigrant Labor

Kitchen Confidential 88%

Drugs, knives, and butter: a chef's 25-year journey through the hidden world that feeds you.

by Anthony Bourdain 2000

4.19

385k+ ratings

🍽️ Restaurant Industry 👨‍🍳 Chef Memoirs 🔪 Kitchen Secrets 💉 Addiction Memoir 🌎 Immigrant Labor

Down and Out in Paris and London

by George Orwell • 1933

Broke in Paris, Orwell descends into the invisible world of dishwashers and tramps.

4.09

103k+

🪶 Poverty Memoir 🎥 Social Documentary 🧹 Working Poor 🍽️ Restaurant Labor 🏛️ Class Analysis

Down and Out in Paris and London Summary

Down and Out in Paris and London 88%

Broke in Paris, Orwell descends into the invisible world of dishwashers and tramps.

by George Orwell 1933

4.09

103k+ ratings

🪶 Poverty Memoir 🎥 Social Documentary 🧹 Working Poor 🍽️ Restaurant Labor 🏛️ Class Analysis

Consider the Lobster and Other Essays

by David Foster Wallace • 2005

Mainstream acceptance forced adult film into a paradox: to keep its edge, it grew more extreme.

4.18

55k+

🎬 Adult Film Industry 📺 Media Criticism 🛒 Consumer Ethics 🗳️ Political Rhetoric 🖊️ New Journalism

Consider the Lobster and Other Essays Summary

Consider the Lobster and Other Essays 88%

Mainstream acceptance forced adult film into a paradox: to keep its edge, it grew more extreme.

by David Foster Wallace 2005

4.18

55k+ ratings

🎬 Adult Film Industry 📺 Media Criticism 🛒 Consumer Ethics 🗳️ Political Rhetoric 🖊️ New Journalism

Be Our Guest

by Walt Disney Company • 2001

Behind Disney's legendary guest experience is a practical system any organization can adopt.

3.90

5k+

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

Be Our Guest 87%

Behind Disney's legendary guest experience is a practical system any organization can adopt.

by Walt Disney Company 2001

3.90

5k+ ratings

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

Press Reset

by Jason Schreier • 2021

Why game developers lose their jobs after shipping hit games, and who profits.

4.05

8k+

🎮 Video Game Industry 🛠️ Tech Labor ⏰ Crunch Culture 📉 Job Precarity 🎭 Art Vs Commerce

Press Reset 87%

Why game developers lose their jobs after shipping hit games, and who profits.

by Jason Schreier 2021

4.05

8k+ ratings

🎮 Video Game Industry 🛠️ Tech Labor ⏰ Crunch Culture 📉 Job Precarity 🎭 Art Vs Commerce

How to Make a Killing

by Tom Mueller • 2023

America's dialysis duopoly: 22 percent of patients die each year, and the business model is why.

3.92

461

🏥 For-Profit Healthcare 📰 Corporate Exposé ⚖️ Healthcare Disparities 🏛️ Regulatory Capture ⚕️ Medical Ethics

How to Make a Killing 87%

America's dialysis duopoly: 22 percent of patients die each year, and the business model is why.

by Tom Mueller 2023

3.92

461 ratings

🏥 For-Profit Healthcare 📰 Corporate Exposé ⚖️ Healthcare Disparities 🏛️ Regulatory Capture ⚕️ Medical Ethics

Sous Chef

by Michael Gibney • 2014

From morning delivery to last ticket: a sous chef's 24 hours of heat, hierarchy, and precision.

3.64

8k+

🍳 Professional Kitchens 🧑‍🍳 Kitchen Hierarchy 🍽️ Service Culture 📖 Kitchen Memoirs 🏢 Restaurant Industry

Sous Chef 87%

From morning delivery to last ticket: a sous chef's 24 hours of heat, hierarchy, and precision.

by Michael Gibney 2014

3.64

8k+ ratings

🍳 Professional Kitchens 🧑‍🍳 Kitchen Hierarchy 🍽️ Service Culture 📖 Kitchen Memoirs 🏢 Restaurant Industry

Pound Foolish

by Helaine Olen • 2012

The personal finance industry wants you anxious, not wealthy. Your worry is their business model.

3.67

2k+

🦈 Predatory Finance 🔍 Investigative Journalism 💥 Anti-Self-Help 🏦 Retirement Crisis 🛡️ Consumer Advocacy

Pound Foolish 87%

The personal finance industry wants you anxious, not wealthy. Your worry is their business model.

by Helaine Olen 2012

3.67

2k+ ratings

🦈 Predatory Finance 🔍 Investigative Journalism 💥 Anti-Self-Help 🏦 Retirement Crisis 🛡️ Consumer Advocacy

Overbooked

by Elizabeth Becker • 2013

The biggest unregulated industry on earth, measured in six destinations and a billion annual trips.

3.80

858

🏨 Tourism Industry 🔍 Investigative Journalism 👥 Mass Tourism 🌱 Sustainable Tourism 🏛️ Cultural Preservation

Overbooked 87%

The biggest unregulated industry on earth, measured in six destinations and a billion annual trips.

by Elizabeth Becker 2013

3.80

858 ratings

🏨 Tourism Industry 🔍 Investigative Journalism 👥 Mass Tourism 🌱 Sustainable Tourism 🏛️ Cultural Preservation

Why Nothing Works

by Marvin Harris • 1981

An anthropologist finds that broken toasters, inflation, and cults share a single cause.

3.76

264

🏛️ Cultural Anthropology 🇺🇸 American Society 📖 Cultural Criticism 📊 Political Economy 🏪 Service Economy

Why Nothing Works 87%

An anthropologist finds that broken toasters, inflation, and cults share a single cause.

by Marvin Harris 1981

3.76

264 ratings

🏛️ Cultural Anthropology 🇺🇸 American Society 📖 Cultural Criticism 📊 Political Economy 🏪 Service Economy

The Effortless Experience

by Matthew Dixon • 2013

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

3.94

1k+

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

The Effortless Experience 87%

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

by Matthew Dixon 2013

3.94

1k+ ratings

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

Discovering the Soul of Service

by Leonard L. Berry • 1999

The sustainable success playbook from 14 companies that chose values over shortcuts.

4.05

375

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Discovering the Soul of Service 87%

The sustainable success playbook from 14 companies that chose values over shortcuts.

by Leonard L. Berry 1999

4.05

375 ratings

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Hug Your Customers

by Jack Mitchell • 2003

A family retailer's playbook for replacing sales scripts with genuine human connection.

4.03

986

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Hug Your Customers 87%

A family retailer's playbook for replacing sales scripts with genuine human connection.

by Jack Mitchell 2003

4.03

986 ratings

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Mood Machine

by Liz Pelly • 2025

Your favorite playlist runs on anonymous musicians and ad-tech logic; it was never a music company.

3.83

5k+

🎧 Music Streaming 🏢 Platform Capitalism 🤖 Algorithmic Culture 👁️ Surveillance Capitalism 💼 Music Labor

Mood Machine 87%

Your favorite playlist runs on anonymous musicians and ad-tech logic; it was never a music company.

by Liz Pelly 2025

3.83

5k+ ratings

🎧 Music Streaming 🏢 Platform Capitalism 🤖 Algorithmic Culture 👁️ Surveillance Capitalism 💼 Music Labor

Workhorse

by Kim Reed • 2021

She poured wine for celebrities at $11 an hour. A decade later, her body broke down.

3.62

206

🍽️ Restaurant Industry 🗽 Nyc Restaurant Scene 🍷 Food Memoirs 👩‍🍳 Women In Food 🔥 Workplace Burnout

Workhorse 87%

She poured wine for celebrities at $11 an hour. A decade later, her body broke down.

by Kim Reed 2021

3.62

206 ratings

🍽️ Restaurant Industry 🗽 Nyc Restaurant Scene 🍷 Food Memoirs 👩‍🍳 Women In Food 🔥 Workplace Burnout

Monkey Business

by John Rolfe • 2000

Private jets, $209,000 bonuses, and a copy center that could destroy you. Two bankers tell all.

3.97

6k+

🪙 Investment Banking ☣️ Toxic Workplaces 🤡 Career Disillusionment ⚖️ Work-Life Imbalance 📰 Financial Industry Exposé

Monkey Business 87%

Private jets, $209,000 bonuses, and a copy center that could destroy you. Two bankers tell all.

by John Rolfe 2000

3.97

6k+ ratings

🪙 Investment Banking ☣️ Toxic Workplaces 🤡 Career Disillusionment ⚖️ Work-Life Imbalance 📰 Financial Industry Exposé

When McKinsey Comes to Town

by Walt Bogdanich • 2022

McKinsey is the hidden force behind the opioid crisis, the 2008 crash, and authoritarian regimes.

3.80

12k+

🏢 Consulting Industry 🏛️ Corporate Power 🔍 Investigative Journalism 👔 White Collar Crime 🚪 Regulatory Capture

When McKinsey Comes to Town 87%

McKinsey is the hidden force behind the opioid crisis, the 2008 crash, and authoritarian regimes.

by Walt Bogdanich 2022

3.80

12k+ ratings

🏢 Consulting Industry 🏛️ Corporate Power 🔍 Investigative Journalism 👔 White Collar Crime 🚪 Regulatory Capture

Customers for Life

by Carl Sewell • 1990

One customer is worth half a million. Keeping them depends on the system behind the smile.

4.20

1k+

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

Customers for Life 87%

One customer is worth half a million. Keeping them depends on the system behind the smile.

by Carl Sewell 1990

4.20

1k+ ratings

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

The Secret Life of Groceries

by Benjamin Lorr • 2020

Supermarket abundance rests on debt-bonded truckers, enslaved fishermen, and the illusion of choice.

3.94

15k+

🛒 Grocery Industry ⛓️ Food Supply Chains ⚒️ Labor Exploitation ⚖️ Supply Chain Ethics 🧠 Consumer Psychology

The Secret Life of Groceries 87%

Supermarket abundance rests on debt-bonded truckers, enslaved fishermen, and the illusion of choice.

by Benjamin Lorr 2020

3.94

15k+ ratings

🛒 Grocery Industry ⛓️ Food Supply Chains ⚒️ Labor Exploitation ⚖️ Supply Chain Ethics 🧠 Consumer Psychology

The Case for Good Jobs

by Zeynep Ton • 2023

Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.

4.12

165

📊 Labor Economics 🧑‍💼 Frontline Management 💰 Living Wages 🔄 Employee Retention ⚙️ Operational Excellence

The Case for Good Jobs 87%

Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.

by Zeynep Ton 2023

4.12

165 ratings

📊 Labor Economics 🧑‍💼 Frontline Management 💰 Living Wages 🔄 Employee Retention ⚙️ Operational Excellence

Careless People

by Sarah Wynn-Williams • 2025

Facebook's growth playbook from the inside: trade free speech, erode privacy, ignore the bodies.

4.12

137k+

🏢 Big Tech Critique 📢 Corporate ExposéS 📱 Social Media Platforms ⚖️ Tech Ethics 🚫 Content Moderation

Careless People 87%

Facebook's growth playbook from the inside: trade free speech, erode privacy, ignore the bodies.

by Sarah Wynn-Williams 2025

4.12

137k+ ratings

🏢 Big Tech Critique 📢 Corporate ExposéS 📱 Social Media Platforms ⚖️ Tech Ethics 🚫 Content Moderation

The Pleasures and Sorrows of Work

by Alain de Botton • 2008

From cargo ships to rocket launches, a philosopher finds why work delights and disappoints us.

3.62

6k+

🏢 Modern Work 📊 Occupational Sociology 🚢 Global Supply Chain 🧠 Consumer Psychology 🔍 Career Reflection

The Pleasures and Sorrows of Work Summary

The Pleasures and Sorrows of Work 87%

From cargo ships to rocket launches, a philosopher finds why work delights and disappoints us.

by Alain de Botton 2008

3.62

6k+ ratings

🏢 Modern Work 📊 Occupational Sociology 🚢 Global Supply Chain 🧠 Consumer Psychology 🔍 Career Reflection

The Customer Service Revolution

by John R. DiJulius • 2015

A systematic playbook for customer experiences so good your customers stop asking about price.

4.04

279

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

The Customer Service Revolution 87%

A systematic playbook for customer experiences so good your customers stop asking about price.

by John R. DiJulius 2015

4.04

279 ratings

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

The Hamlet Fire

by Bryant Simon • 2020

A chicken plant fire killed 25. The doors were locked, but deregulation built the trap.

4.12

245

🏭 Labor History 🍗 Food Politics ⚠️ Workplace Safety 🐔 Factory Farming 📉 Deregulation

The Hamlet Fire 87%

A chicken plant fire killed 25. The doors were locked, but deregulation built the trap.

by Bryant Simon 2020

4.12

245 ratings

🏭 Labor History 🍗 Food Politics ⚠️ Workplace Safety 🐔 Factory Farming 📉 Deregulation

Raise the Bar

by Jon Taffer • 2013

The bar turnaround playbook: why reactions beat drinks, and what actually brings customers back.

3.94

771

🍸 Bar Management 🎨 Service Design 🔄 Business Turnarounds 😊 Hiring For Attitude 📋 Menu Engineering

Raise the Bar 87%

The bar turnaround playbook: why reactions beat drinks, and what actually brings customers back.

by Jon Taffer 2013

3.94

771 ratings

🍸 Bar Management 🎨 Service Design 🔄 Business Turnarounds 😊 Hiring For Attitude 📋 Menu Engineering

United Breaks Guitars

by Dave Carroll • 2012

United broke his Taylor guitar. He didn't sue. He wrote a song that eleven million people watched.

3.58

140

📞 Customer Service 🦠 Viral Marketing 🛡️ Consumer Advocacy 💡 Creative Problem Solving 🏢 Corporate Accountability

United Breaks Guitars 87%

United broke his Taylor guitar. He didn't sue. He wrote a song that eleven million people watched.

by Dave Carroll 2012

3.58

140 ratings

📞 Customer Service 🦠 Viral Marketing 🛡️ Consumer Advocacy 💡 Creative Problem Solving 🏢 Corporate Accountability

Amaze Every Customer Every Time

by Shep Hyken • 2013

How a hardware chain beats the giants on service: 52 tactics your business can steal.

3.94

192

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

Amaze Every Customer Every Time 87%

How a hardware chain beats the giants on service: 52 tactics your business can steal.

by Shep Hyken 2013

3.94

192 ratings

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

No Logo

by Naomi Klein • 2000

Products became logos, logos became lifestyles, and public life became a mall.

3.89

33k+

🌐 Corporate Globalization 🛒 Consumer Culture 🏭 Labor Exploitation ✊ Anti-Globalization 🔗 Global Supply Chains

No Logo 87%

Products became logos, logos became lifestyles, and public life became a mall.

by Naomi Klein 2000

3.89

33k+ ratings

🌐 Corporate Globalization 🛒 Consumer Culture 🏭 Labor Exploitation ✊ Anti-Globalization 🔗 Global Supply Chains

Get Rich or Lie Trying

by Symeon Brown • 2022

The influencer dream is built on sweatshops, bot farms, and surgical debt the camera never shows.

3.85

922

🤑 Influencer Economy 🏗️ Platform Capitalism 👁️ Attention Economy 👗 Fast Fashion 🎣 Internet Scams

Get Rich or Lie Trying 87%

The influencer dream is built on sweatshops, bot farms, and surgical debt the camera never shows.

by Symeon Brown 2022

3.85

922 ratings

🤑 Influencer Economy 🏗️ Platform Capitalism 👁️ Attention Economy 👗 Fast Fashion 🎣 Internet Scams

Swimming With Sharks

by Joris Luyendijk • 2015

Inside London's financial tribe: how it nearly collapsed the world economy, and why it still could.

3.84

7k+

🏦 Investment Banking 💥 Financial Crisis ⚠️ Systemic Risk 🎯 Perverse Incentives 🔍 Workplace Ethnography

Swimming With Sharks 87%

Inside London's financial tribe: how it nearly collapsed the world economy, and why it still could.

by Joris Luyendijk 2015

3.84

7k+ ratings

🏦 Investment Banking 💥 Financial Crisis ⚠️ Systemic Risk 🎯 Perverse Incentives 🔍 Workplace Ethnography

Uplifting Service

by Ron Kaufman • 2012

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

3.85

334

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

Uplifting Service 87%

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

by Ron Kaufman 2012

3.85

334 ratings

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

The Wal-Mart Effect

by Charles Fishman • 2006

200,000 gallons of pickles a week: the hidden cost behind the lowest sticker price.

3.84

4k+

🏬 Big-Box Retail 🔗 Supply Chain 💼 Corporate Power 🛒 Consumer Ethics 👷 Labor Exploitation

The Wal-Mart Effect 87%

200,000 gallons of pickles a week: the hidden cost behind the lowest sticker price.

by Charles Fishman 2006

3.84

4k+ ratings

🏬 Big-Box Retail 🔗 Supply Chain 💼 Corporate Power 🛒 Consumer Ethics 👷 Labor Exploitation

An American Sickness

by Elisabeth Rosenthal • 2017

American healthcare eats nearly a fifth of the economy, and the money isn't buying better health.

4.29

8k+

🏥 American Healthcare 💰 Healthcare Economics 🏢 Corporate Medicine 🛡️ Health Insurance 💪 Patient Advocacy

An American Sickness 87%

American healthcare eats nearly a fifth of the economy, and the money isn't buying better health.

by Elisabeth Rosenthal 2017

4.29

8k+ ratings

🏥 American Healthcare 💰 Healthcare Economics 🏢 Corporate Medicine 🛡️ Health Insurance 💪 Patient Advocacy

Delay, Deny, Defend

by Jay M. Feinman • 2010

McKinsey taught insurers to see claims not as promises to keep but as costs to cut.

4.03

805

🛡️ Insurance Industry 📢 Consumer Advocacy ⚖️ Corporate Accountability 🏛️ Regulatory Capture 💔 Institutional Betrayal

Delay, Deny, Defend 87%

McKinsey taught insurers to see claims not as promises to keep but as costs to cut.

by Jay M. Feinman 2010

4.03

805 ratings

🛡️ Insurance Industry 📢 Consumer Advocacy ⚖️ Corporate Accountability 🏛️ Regulatory Capture 💔 Institutional Betrayal

Setting the Table

by Danny Meyer • 2006

A stakeholder hierarchy that puts investors last. It built a restaurant empire anyway.

4.04

10k+

🍽️ Restaurant Management 🧠 Emotional Intelligence 🙌 Servant Leadership ✨ Customer Experience 🔧 Service Recovery

Setting the Table 87%

A stakeholder hierarchy that puts investors last. It built a restaurant empire anyway.

by Danny Meyer 2006

4.04

10k+ ratings

🍽️ Restaurant Management 🧠 Emotional Intelligence 🙌 Servant Leadership ✨ Customer Experience 🔧 Service Recovery

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition)

by The Disney Institute • 2060

How a theme park operator turns customer service into theater, and the blueprint you can steal.

3.33

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) Summary

All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition) 87%

How a theme park operator turns customer service into theater, and the blueprint you can steal.

by The Disney Institute 2060

3.33

3 ratings

🧑‍🤝‍🧑 Customer Service 🏨 Hospitality Management 🎢 Experience Design 💪 Employee Engagement ⚙️ Operational Excellence

Trust Me, I'm Lying

by Ryan Holiday • 2012

Blogs run on lies. A former insider shows who supplies them and why truth loses.

3.85

12k+

📰 Media Manipulation 📈 Attention Economy 🔍 Misinformation 😡 Outrage Culture 🎙️ Media Criticism

Trust Me, I'm Lying 87%

Blogs run on lies. A former insider shows who supplies them and why truth loses.

by Ryan Holiday 2012

3.85

12k+ ratings

📰 Media Manipulation 📈 Attention Economy 🔍 Misinformation 😡 Outrage Culture 🎙️ Media Criticism

Stamped

by Jason Reynolds • 2020

A fake blood test, a charismatic founder, and the whistleblowers who risked everything to expose it.

4.46

55k+

🕵️ Corporate Fraud 💻 Tech Scandal 🗞️ Investigative Reporting 👤 Whistleblowers 🩺 Medical Technology

Stamped 87%

A fake blood test, a charismatic founder, and the whistleblowers who risked everything to expose it.

by Jason Reynolds 2020

4.46

55k+ ratings

🕵️ Corporate Fraud 💻 Tech Scandal 🗞️ Investigative Reporting 👤 Whistleblowers 🩺 Medical Technology

Private Empire

by Steve Coll • 2012

How ExxonMobil became a nation-like force, with its own intelligence, foreign policy, and security.

4.00

4k+

🛢️ Oil Industry 🏢 Corporate History 🔍 Investigative Journalism ⚡ Energy Politics 💼 Corporate Power

Private Empire 87%

How ExxonMobil became a nation-like force, with its own intelligence, foreign policy, and security.

by Steve Coll 2012

4.00

4k+ ratings

🛢️ Oil Industry 🏢 Corporate History 🔍 Investigative Journalism ⚡ Energy Politics 💼 Corporate Power

Behind the Screen

by Sarah T. Roberts • 2019

The open internet is a myth: a hidden workforce decides what you see, for a hidden price.

3.65

168

🛡️ Content Moderation ⚖️ Platform Governance 🖥️ Digital Labor 👻 Invisible Labor 🩹 Vicarious Trauma

Behind the Screen 87%

The open internet is a myth: a hidden workforce decides what you see, for a hidden price.

by Sarah T. Roberts 2019

3.65

168 ratings

🛡️ Content Moderation ⚖️ Platform Governance 🖥️ Digital Labor 👻 Invisible Labor 🩹 Vicarious Trauma

Money Men

by Dan McCrum • 2022

When a reporter questioned Wirecard's Asian billions, the company hired spies to destroy him.

4.03

3k+

🏦 Corporate Fraud 🔍 Investigative Journalism 📢 Whistleblowers ⚖️ Regulatory Failure 📉 Short Sellers

Money Men 87%

When a reporter questioned Wirecard's Asian billions, the company hired spies to destroy him.

by Dan McCrum 2022

4.03

3k+ ratings

🏦 Corporate Fraud 🔍 Investigative Journalism 📢 Whistleblowers ⚖️ Regulatory Failure 📉 Short Sellers

Whale Hunt in the Desert

by Deke Castleman • 2004

Steve Cyr, the Vegas host who hooks whales with comps and psychology until they crash.

3.77

401

🔍 Exposé 🎰 Casino Industry 🃏 High-Stakes Gambling 🎲 Gambling Addiction 📖 Gambling Memoir

Whale Hunt in the Desert 87%

Steve Cyr, the Vegas host who hooks whales with comps and psychology until they crash.

by Deke Castleman 2004

3.77

401 ratings

🔍 Exposé 🎰 Casino Industry 🃏 High-Stakes Gambling 🎲 Gambling Addiction 📖 Gambling Memoir

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