🏪 Service Economy

Explorations of the shift from manufacturing to services and what it means for workers, communities, and the shape of daily life. These books examine the human cost and promise of an economy built on labor that leaves nothing tangible behind.

The Sharing Economy

by Arun Sundararajan • 2016

Trust between strangers, scaled by smartphones, is building an economy that sidesteps the firm.

3.66

491

🤝 Sharing Economy 🔌 Platform Economics 🚗 Gig Economy 🤖 Future Of Work 💼 Independent Work

The Sharing Economy 90%

Trust between strangers, scaled by smartphones, is building an economy that sidesteps the firm.

by Arun Sundararajan 2016

3.66

491 ratings

🤝 Sharing Economy 🔌 Platform Economics 🚗 Gig Economy 🤖 Future Of Work 💼 Independent Work

Uncommon Service

by Frances Frei • 2012

The counterintuitive rule of service: to be great, you must first decide where to be bad.

4.01

784

🎨 Service Design 🧑‍🤝‍🧑 Customer Experience ⚖️ Strategic Trade-Offs 🤝 Customer Co-Creation 📈 Scaling Operations

Uncommon Service 90%

The counterintuitive rule of service: to be great, you must first decide where to be bad.

by Frances Frei 2012

4.01

784 ratings

🎨 Service Design 🧑‍🤝‍🧑 Customer Experience ⚖️ Strategic Trade-Offs 🤝 Customer Co-Creation 📈 Scaling Operations

The Mesh

by Lisa Gansky • 2010

Selling access beats selling ownership. One product, dozens of transactions, and the customers stay.

3.66

1k+

🤝 Sharing Economy 💡 Business Model Innovation ♻️ Circular Economy 📦 Product-As-Service 🔓 Open Innovation

The Mesh 90%

Selling access beats selling ownership. One product, dozens of transactions, and the customers stay.

by Lisa Gansky 2010

3.66

1k+ ratings

🤝 Sharing Economy 💡 Business Model Innovation ♻️ Circular Economy 📦 Product-As-Service 🔓 Open Innovation

High-Tech, High-Touch Customer Service

by Micah Solomon • 2012

The personal-service secret of beloved brands, and the technology that scales it.

3.77

113

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

High-Tech, High-Touch Customer Service Summary

High-Tech, High-Touch Customer Service 89%

The personal-service secret of beloved brands, and the technology that scales it.

by Micah Solomon 2012

3.77

113 ratings

🛎️ Customer Experience 🎨 Service Design 🧠 Hiring For Attitude 💪 Employee Empowerment 🏛️ Service Culture

Hotel Babylon

by Anonymous • 2004

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

3.62

3k+

🛎️ Service Industry ExposéS 🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service

Hotel Babylon 89%

Luxury hotels: everything's for sale, everyone steals, and the concierge has a guy for that.

by Anonymous 2004

3.62

3k+ ratings

🛎️ Service Industry ExposéS 🎭 Anonymous Tell-Alls 💸 Low-Wage Work 🎯 Gonzo Memoir ✨ Luxury Service

The Case for Good Jobs

by Zeynep Ton • 2023

Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.

4.12

165

📊 Labor Economics 🧑‍💼 Frontline Management 💰 Living Wages 🔄 Employee Retention ⚙️ Operational Excellence

The Case for Good Jobs 89%

Low wages hide costs that cripple a business. Paying workers well is the most profitable choice.

by Zeynep Ton 2023

4.12

165 ratings

📊 Labor Economics 🧑‍💼 Frontline Management 💰 Living Wages 🔄 Employee Retention ⚙️ Operational Excellence

Intention Economy

by Doc Searls • 2012

The market flipped: when customers bring the data and set the terms, everybody wins.

3.71

177

🌐 Internet Commerce 💪 Customer Empowerment 🔐 Data Ownership 🏗️ Market Design 🔌 Platform Economy

Intention Economy 89%

The market flipped: when customers bring the data and set the terms, everybody wins.

by Doc Searls 2012

3.71

177 ratings

🌐 Internet Commerce 💪 Customer Empowerment 🔐 Data Ownership 🏗️ Market Design 🔌 Platform Economy

The Effortless Experience

by Matthew Dixon • 2013

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

3.94

1k+

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

The Effortless Experience 89%

Delight doesn't build loyalty. Ease does. And the ratio is four to one.

by Matthew Dixon 2013

3.94

1k+ ratings

📞 Customer Service 💝 Customer Experience 🎨 Service Design 📊 Loyalty Economics 🧠 Customer Psychology

The Connected Company

by Dave Gray • 2012

When customers network faster than your hierarchy can respond, the answer is small autonomous teams.

4.11

617

🏗️ Organizational Design 🕸️ Networked Business 🎯 Customer-Centric Design 🤝 Self-Managing Teams 🔗 Systems Thinking

The Connected Company 89%

When customers network faster than your hierarchy can respond, the answer is small autonomous teams.

by Dave Gray 2012

4.11

617 ratings

🏗️ Organizational Design 🕸️ Networked Business 🎯 Customer-Centric Design 🤝 Self-Managing Teams 🔗 Systems Thinking

The Future of the Professions

by Richard Susskind • 2015

The professions were built on a trade: exclusive knowledge for public trust. That trade is ending.

3.64

1k+

💼 Professional Services 🔮 Future Of Work ⚡ Technology Disruption 🧠 Knowledge Economics 🤖 Automation

The Future of the Professions 89%

The professions were built on a trade: exclusive knowledge for public trust. That trade is ending.

by Richard Susskind 2015

3.64

1k+ ratings

💼 Professional Services 🔮 Future Of Work ⚡ Technology Disruption 🧠 Knowledge Economics 🤖 Automation

Buy Buttons

by Nick Loper • 2016

An extra $500 a month, one spare hour a day, and 300 platforms to make it happen.

3.97

201

🏃 Side Hustles 🛒 Online Marketplaces 🎸 Gig Economy 💻 Freelancing 💰 Low-Capital Startups

Buy Buttons 89%

An extra $500 a month, one spare hour a day, and 300 platforms to make it happen.

by Nick Loper 2016

3.97

201 ratings

🏃 Side Hustles 🛒 Online Marketplaces 🎸 Gig Economy 💻 Freelancing 💰 Low-Capital Startups

Customers for Life

by Carl Sewell • 1990

One customer is worth half a million. Keeping them depends on the system behind the smile.

4.20

1k+

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

Customers for Life 89%

One customer is worth half a million. Keeping them depends on the system behind the smile.

by Carl Sewell 1990

4.20

1k+ ratings

🛎️ Customer Experience ⚙️ Service Operations 🔁 Customer Loyalty 🧩 Systems Thinking 📈 Continuous Improvement

Eat People

by Andy Kessler • 2011

Find what gets cheaper every year, waste it prodigiously, and let the market eat the rest.

3.63

393

🚀 Tech Entrepreneurship 💥 Creative Destruction 🏛️ Austrian Economics 🖥️ Platform Economics 📉 Zero Marginal Cost

Eat People 89%

Find what gets cheaper every year, waste it prodigiously, and let the market eat the rest.

by Andy Kessler 2011

3.63

393 ratings

🚀 Tech Entrepreneurship 💥 Creative Destruction 🏛️ Austrian Economics 🖥️ Platform Economics 📉 Zero Marginal Cost

Subprime Attention Crisis

by Tim Hwang • 2020

The internet's ad economy is a bubble of fake clicks, hidden fees, and bad incentives.

3.61

1k+

🌐 Internet Economy 👀 Attention Economy 💥 Market Bubbles ⚠️ Systemic Risk 🕵️ Advertising Fraud

Subprime Attention Crisis 89%

The internet's ad economy is a bubble of fake clicks, hidden fees, and bad incentives.

by Tim Hwang 2020

3.61

1k+ ratings

🌐 Internet Economy 👀 Attention Economy 💥 Market Bubbles ⚠️ Systemic Risk 🕵️ Advertising Fraud

The Customer Service Revolution

by John R. DiJulius • 2015

A systematic playbook for customer experiences so good your customers stop asking about price.

4.04

279

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

The Customer Service Revolution 89%

A systematic playbook for customer experiences so good your customers stop asking about price.

by John R. DiJulius 2015

4.04

279 ratings

🎯 Customer Experience ✨ Service Excellence 💪 Employee Empowerment 🔄 Corporate Culture Change 💝 Emotional Connection

Selling the Invisible

by Harry Beckwith • 1997

Most marketing advice assumes a product. Here is what works when you sell only a promise.

3.94

10k+

🏢 Professional Services 🎯 Brand Positioning 🤝 Client Relationships 💰 Pricing Strategy 🧠 Marketing Psychology

Selling the Invisible 89%

Most marketing advice assumes a product. Here is what works when you sell only a promise.

by Harry Beckwith 1997

3.94

10k+ ratings

🏢 Professional Services 🎯 Brand Positioning 🤝 Client Relationships 💰 Pricing Strategy 🧠 Marketing Psychology

Discovering the Soul of Service

by Leonard L. Berry • 1999

The sustainable success playbook from 14 companies that chose values over shortcuts.

4.05

375

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Discovering the Soul of Service 89%

The sustainable success playbook from 14 companies that chose values over shortcuts.

by Leonard L. Berry 1999

4.05

375 ratings

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management 🧭 Values-Based Leadership 🌱 Employee Empowerment

Be Our Guest

by Walt Disney Company • 2001

Behind Disney's legendary guest experience is a practical system any organization can adopt.

3.90

5k+

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

Be Our Guest 89%

Behind Disney's legendary guest experience is a practical system any organization can adopt.

by Walt Disney Company 2001

3.90

5k+ ratings

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management 🔄 Process Improvement 🎪 Experience Economy

Hug Your Customers

by Jack Mitchell • 2003

A family retailer's playbook for replacing sales scripts with genuine human connection.

4.03

986

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Hug Your Customers 89%

A family retailer's playbook for replacing sales scripts with genuine human connection.

by Jack Mitchell 2003

4.03

986 ratings

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Productize

by Eisha Armstrong • 2021

Turn professional services into products that scale revenue faster than headcount.

3.84

249

🏢 Professional Services 📦 Productized Services 🔍 Customer Discovery 🔄 Lean Startup 🎯 Product-Market Fit

Productize 89%

Turn professional services into products that scale revenue faster than headcount.

by Eisha Armstrong 2021

3.84

249 ratings

🏢 Professional Services 📦 Productized Services 🔍 Customer Discovery 🔄 Lean Startup 🎯 Product-Market Fit

Hug Your Haters

by Jay Baer • 2016

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

3.85

788

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

Hug Your Haters 89%

Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.

by Jay Baer 2016

3.85

788 ratings

🗣️ Customer Complaints 🔄 Service Recovery 💻 Online Reputation 📣 Customer Advocacy 📱 Social Media Service

How to Start a Home-Based Handyman Business

by Terry Meany • 2009

Turn repair skills into a real business: the map from license to invoice to exit strategy.

2.89

🏠 Home Services 🚀 Business Startup 🧑‍💼 Solo Entrepreneurship 🎯 Client Acquisition 📊 Small Business Finance

How to Start a Home-Based Handyman Business Summary

How to Start a Home-Based Handyman Business 89%

Turn repair skills into a real business: the map from license to invoice to exit strategy.

by Terry Meany 2009

2.89

9 ratings

🏠 Home Services 🚀 Business Startup 🧑‍💼 Solo Entrepreneurship 🎯 Client Acquisition 📊 Small Business Finance

The Membership Economy

by Robbie Kellman Baxter • 2015

Why the smartest companies don't sell you a thing anymore: they enroll you in something.

3.73

1k+

🧾 Subscription Economy 🧲 Customer Retention 🚪 Customer Onboarding 🔓 Access Economy 💡 Business Model Innovation

The Membership Economy 89%

Why the smartest companies don't sell you a thing anymore: they enroll you in something.

by Robbie Kellman Baxter 2015

3.73

1k+ ratings

🧾 Subscription Economy 🧲 Customer Retention 🚪 Customer Onboarding 🔓 Access Economy 💡 Business Model Innovation

Average Is Over

by Tyler Cowen • 2013

The labor market is now a chess match: winning means teaming up with the machine.

3.64

2k+

🛠️ Labor Economics 🔮 Future Of Work 🤖 Technological Unemployment 🤝 Human-Machine Teams 💸 Wage Inequality

Average Is Over 89%

The labor market is now a chess match: winning means teaming up with the machine.

by Tyler Cowen 2013

3.64

2k+ ratings

🛠️ Labor Economics 🔮 Future Of Work 🤖 Technological Unemployment 🤝 Human-Machine Teams 💸 Wage Inequality

What's Mine Is Yours

by Rachel Botsman • 2010

Ownership is burden; access is power. How peer networks and digital trust are remaking the economy.

3.96

1k+

🔄 Sharing Economy 🌐 Peer-To-Peer Platforms ♻️ Sustainable Consumption ⭐ Reputation Economy 🎨 Design Thinking

What's Mine Is Yours 89%

Ownership is burden; access is power. How peer networks and digital trust are remaking the economy.

by Rachel Botsman 2010

3.96

1k+ ratings

🔄 Sharing Economy 🌐 Peer-To-Peer Platforms ♻️ Sustainable Consumption ⭐ Reputation Economy 🎨 Design Thinking

WTF?

by Tim O'Reilly • 2017

The economy is now an algorithm, and nobody wrote human well-being into its code.

4.08

2k+

🏗️ Platform Economy 🤖 Algorithmic Management 💼 Future Of Work 🌱 New Economics 🧠 Collective Intelligence

WTF? 89%

The economy is now an algorithm, and nobody wrote human well-being into its code.

by Tim O'Reilly 2017

4.08

2k+ ratings

🏗️ Platform Economy 🤖 Algorithmic Management 💼 Future Of Work 🌱 New Economics 🧠 Collective Intelligence

Free

by Chris Anderson • 2009

Free is not a price point; it's a business model built on attention, trust, and the new scarcities.

3.88

18k+

💻 Digital Economics 💰 Pricing Strategy 🧠 Behavioral Economics 👁️ Attention Economy 🎁 Gift Economy

Free 89%

Free is not a price point; it's a business model built on attention, trust, and the new scarcities.

by Chris Anderson 2009

3.88

18k+ ratings

💻 Digital Economics 💰 Pricing Strategy 🧠 Behavioral Economics 👁️ Attention Economy 🎁 Gift Economy

The Undercover Economist Strikes Back

by Tim Harford • 2013

Recessions come in two kinds. The fix that cures one will destroy the other.

3.92

3k+

📊 Macroeconomics 🏛️ Economic Policy 📉 Recession Economics 👷 Labor Markets ⚙️ Economic Productivity

The Undercover Economist Strikes Back Summary

The Undercover Economist Strikes Back 89%

Recessions come in two kinds. The fix that cures one will destroy the other.

by Tim Harford 2013

3.92

3k+ ratings

📊 Macroeconomics 🏛️ Economic Policy 📉 Recession Economics 👷 Labor Markets ⚙️ Economic Productivity

Chokepoint Capitalism

by Rebecca Giblin • 2022

A few corporations hold the gates between artists and audiences. The plan to pry them open.

4.25

1k+

🧠 Creative Industries 💻 Digital Platforms 🏢 Corporate Power ⚖️ Copyright Reform 🤝 Collective Bargaining

Chokepoint Capitalism 88%

A few corporations hold the gates between artists and audiences. The plan to pry them open.

by Rebecca Giblin 2022

4.25

1k+ ratings

🧠 Creative Industries 💻 Digital Platforms 🏢 Corporate Power ⚖️ Copyright Reform 🤝 Collective Bargaining

The Big Con

by Mariana Mazzucato • 2023

Consultancies charge steep fees while offloading risk; governments are their biggest marks.

3.61

2k+

💼 Management Consulting 🏛️ Outsourcing Governance ⚖️ Conflicts Of Interest 🏚️ Institutional Decay 💰 Rent-Seeking

The Big Con 88%

Consultancies charge steep fees while offloading risk; governments are their biggest marks.

by Mariana Mazzucato 2023

3.61

2k+ ratings

💼 Management Consulting 🏛️ Outsourcing Governance ⚖️ Conflicts Of Interest 🏚️ Institutional Decay 💰 Rent-Seeking

Heads in Beds

by Jacob Tomsky • 2012

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

3.58

23k+

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Heads in Beds 88%

Twenty dollars at check-in buys what a loyalty card cannot. A hotel veteran spills the rest.

by Jacob Tomsky 2012

3.58

23k+ ratings

🏨 Hotel Industry 🛎️ Service Industry 📋 Workplace Memoir 🕵️ Insider Expose 🎭 Emotional Labor

Amaze Every Customer Every Time

by Shep Hyken • 2013

How a hardware chain beats the giants on service: 52 tactics your business can steal.

3.94

192

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

Amaze Every Customer Every Time 88%

How a hardware chain beats the giants on service: 52 tactics your business can steal.

by Shep Hyken 2013

3.94

192 ratings

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture 💙 Customer Loyalty 🔗 Service Profit Chain

The Long Tail

by Chris Anderson • 2006

Digital shelves flip the economics: niche products collectively now outsell blockbusters.

3.82

30k+

🖥️ Digital Economics 🎯 Niche Markets 🔍 Algorithmic Curation 🌐 Cultural Fragmentation 📈 Abundance Economics

The Long Tail 88%

Digital shelves flip the economics: niche products collectively now outsell blockbusters.

by Chris Anderson 2006

3.82

30k+ ratings

🖥️ Digital Economics 🎯 Niche Markets 🔍 Algorithmic Curation 🌐 Cultural Fragmentation 📈 Abundance Economics

Why Nothing Works

by Marvin Harris • 1981

An anthropologist finds that broken toasters, inflation, and cults share a single cause.

3.76

264

🏛️ Cultural Anthropology 🇺🇸 American Society 📖 Cultural Criticism 📊 Political Economy 🛒 Consumer Culture

Why Nothing Works 88%

An anthropologist finds that broken toasters, inflation, and cults share a single cause.

by Marvin Harris 1981

3.76

264 ratings

🏛️ Cultural Anthropology 🇺🇸 American Society 📖 Cultural Criticism 📊 Political Economy 🛒 Consumer Culture

Winning on Purpose

by Fred Reichheld • 2021

Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.

3.97

428

🧲 Customer Loyalty 🔄 Customer Retention 🎯 Corporate Purpose ⭐ Service Excellence 🏛️ Organizational Culture

Winning on Purpose 88%

Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.

by Fred Reichheld 2021

3.97

428 ratings

🧲 Customer Loyalty 🔄 Customer Retention 🎯 Corporate Purpose ⭐ Service Excellence 🏛️ Organizational Culture

Uplifting Service

by Ron Kaufman • 2012

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

3.85

334

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

Uplifting Service 88%

Twelve building blocks and a common language: the blueprint for a service culture rivals can't copy.

by Ron Kaufman 2012

3.85

334 ratings

🛎️ Service Culture 🧠 Service Mindset 🏢 Corporate Culture 👥 Customer Experience 🔄 Internal Service

Revolutionary Wealth

by Alvin Toffler • 2006

New wealth is not made of things but of ideas and invisible contributions the market ignores.

3.88

668

🧠 Knowledge Economy 🏛️ Postindustrial Society 👻 Hidden Economy 🌫️ Intangible Assets 🌏 Global Economic Shift

Revolutionary Wealth 88%

New wealth is not made of things but of ideas and invisible contributions the market ignores.

by Alvin Toffler 2006

3.88

668 ratings

🧠 Knowledge Economy 🏛️ Postindustrial Society 👻 Hidden Economy 🌫️ Intangible Assets 🌏 Global Economic Shift

Hair Salon and Day Spa

by Entrepreneur Magazine • 2014

Most salon startups fail on the business side, not the styling. Ten steps fix that.

✂️ Service Business 🚀 Small Business Startup 📋 Startup Playbooks 📐 Business Planning 🏷️ Brand Building

Hair Salon and Day Spa 88%

Most salon startups fail on the business side, not the styling. Ten steps fix that.

by Entrepreneur Magazine 2014

✂️ Service Business 🚀 Small Business Startup 📋 Startup Playbooks 📐 Business Planning 🏷️ Brand Building

Rockonomics

by Alan B. Krueger • 2019

Why do the top 1 percent of musicians earn almost everything? The answer reaches far beyond music.

3.91

875

🎬 Entertainment Economics 🏆 Winner-Take-All Markets 📊 Economic Inequality 🎸 Gig Economy ✨ Creative Economy

Rockonomics 88%

Why do the top 1 percent of musicians earn almost everything? The answer reaches far beyond music.

by Alan B. Krueger 2019

3.91

875 ratings

🎬 Entertainment Economics 🏆 Winner-Take-All Markets 📊 Economic Inequality 🎸 Gig Economy ✨ Creative Economy

What Customers Crave

by Nicholas J. Webb • 2016

Good customer service is killing your business. The design-driven method that replaces it.

3.69

289

🧩 Customer Experience Design 🗺️ Customer Journey Mapping 🧈 Frictionless Service ❤️ Emotional Relevance 🤝 Co-Creation

What Customers Crave 88%

Good customer service is killing your business. The design-driven method that replaces it.

by Nicholas J. Webb 2016

3.69

289 ratings

🧩 Customer Experience Design 🗺️ Customer Journey Mapping 🧈 Frictionless Service ❤️ Emotional Relevance 🤝 Co-Creation

Niching Up

by Chris Dreyer • 2022

Why deliberately shrinking your market lifts your prices, conversions, and referrals.

4.01

279

🎯 Niche Marketing 🏢 Service Businesses 🧑‍💼 Solopreneurs 📚 Expertise Building 💰 Premium Pricing

Niching Up 88%

Why deliberately shrinking your market lifts your prices, conversions, and referrals.

by Chris Dreyer 2022

4.01

279 ratings

🎯 Niche Marketing 🏢 Service Businesses 🧑‍💼 Solopreneurs 📚 Expertise Building 💰 Premium Pricing

Planet Money

by Alex Mayyasi • 2026

Your weekend, your rent, and your 401(k) are all governed by economic rules you never learned.

4.04

920

🎙️ Pop Economics 🛒 Everyday Economics 🏗️ Market Design 🤖 Labor And Automation 🤝 Social Capital

Planet Money 88%

Your weekend, your rent, and your 401(k) are all governed by economic rules you never learned.

by Alex Mayyasi 2026

4.04

920 ratings

🎙️ Pop Economics 🛒 Everyday Economics 🏗️ Market Design 🤖 Labor And Automation 🤝 Social Capital

YouthNation

by Matt Britton • 2015

Eighty million young Americans dismantled marketing, work, and ownership. Most brands never noticed.

4.06

🧒 Youth Marketing 💻 Digital Marketing 🔄 Sharing Economy 🎪 Experience Economy 📣 Influencer Marketing

YouthNation 88%

Eighty million young Americans dismantled marketing, work, and ownership. Most brands never noticed.

by Matt Britton 2015

4.06

18 ratings

🧒 Youth Marketing 💻 Digital Marketing 🔄 Sharing Economy 🎪 Experience Economy 📣 Influencer Marketing

The Rise of the Creative Class

by Richard Florida • 2004

Jobs once followed factories. Now a class of creatives clusters in the most tolerant cities.

3.68

3k+

🏙️ Urban Economics 🎨 Creative Industries 🧠 Knowledge Work 🌍 Economic Geography 🏗️ Place Making

The Rise of the Creative Class 88%

Jobs once followed factories. Now a class of creatives clusters in the most tolerant cities.

by Richard Florida 2004

3.68

3k+ ratings

🏙️ Urban Economics 🎨 Creative Industries 🧠 Knowledge Work 🌍 Economic Geography 🏗️ Place Making

Web 2.0

by Amy Shuen • 2007

Your users are your best asset: why giving products away builds billion-dollar businesses.

3.32

149

🏗️ Platform Economics 🔗 Network Effects 🆓 Freemium Models 🔓 Open Innovation 📊 Data-Driven Strategy

Web 2.0 88%

Your users are your best asset: why giving products away builds billion-dollar businesses.

by Amy Shuen 2007

3.32

149 ratings

🏗️ Platform Economics 🔗 Network Effects 🆓 Freemium Models 🔓 Open Innovation 📊 Data-Driven Strategy

Edible Economics

by Ha-Joon Chang • 2022

Your dinner is a map of global economics: tariffs, subsidies, and the myths we still believe.

3.83

3k+

🧠 Economic Myths 🌐 Global Trade 🏭 Industrial Policy 📜 Economic History 🤲 Care Economy

Edible Economics 88%

Your dinner is a map of global economics: tariffs, subsidies, and the myths we still believe.

by Ha-Joon Chang 2022

3.83

3k+ ratings

🧠 Economic Myths 🌐 Global Trade 🏭 Industrial Policy 📜 Economic History 🤲 Care Economy

Customer Obsessed

by Eric Berridge • 2016

Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.

3.21

🤝 Customer Experience 👥 Employee Engagement 📊 Data-Driven Business 💻 Digital Transformation ⚖️ Gender Diversity

Customer Obsessed 88%

Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.

by Eric Berridge 2016

3.21

48 ratings

🤝 Customer Experience 👥 Employee Engagement 📊 Data-Driven Business 💻 Digital Transformation ⚖️ Gender Diversity

The Zero Marginal Cost Society

by Jeremy Rifkin • 2014

When everything costs nearly nothing to produce, what happens to an economy built on scarcity?

3.92

2k+

🏚️ Post-Capitalism 🤝 Sharing Economy 🤖 Technological Unemployment 🌐 Commons Thinking 🛠️ Maker Movement

The Zero Marginal Cost Society 88%

When everything costs nearly nothing to produce, what happens to an economy built on scarcity?

by Jeremy Rifkin 2014

3.92

2k+ ratings

🏚️ Post-Capitalism 🤝 Sharing Economy 🤖 Technological Unemployment 🌐 Commons Thinking 🛠️ Maker Movement

Working in Public

by Nadia Eghbal • 2020

Open source runs on solo maintainers, not communities. The scarcest resource: attention, not code.

3.92

951

💻 Open Source Software 💰 Creator Economy 👁️ Attention Economics 🔧 Digital Labor 🌐 Community Management

Working in Public 88%

Open source runs on solo maintainers, not communities. The scarcest resource: attention, not code.

by Nadia Eghbal 2020

3.92

951 ratings

💻 Open Source Software 💰 Creator Economy 👁️ Attention Economics 🔧 Digital Labor 🌐 Community Management

The Culture of the New Capitalism

by Richard Sennett • 2006

Flexible capitalism swapped stable careers for disposable skills and turned politics into shopping.

3.76

599

🏭 Late Capitalism 📉 Precarious Work 🎓 Critique Of Meritocracy 🤖 Automation And Jobs 🤝 Social Trust

The Culture of the New Capitalism Summary

The Culture of the New Capitalism 88%

Flexible capitalism swapped stable careers for disposable skills and turned politics into shopping.

by Richard Sennett 2006

3.76

599 ratings

🏭 Late Capitalism 📉 Precarious Work 🎓 Critique Of Meritocracy 🤖 Automation And Jobs 🤝 Social Trust

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