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The Invisible Touch
by Harry Beckwith • 2000
Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.
3.9
184
The Invisible Touch Summary
The Invisible Touch 90%
Specialists earn more even with made-up niches, and sacrifice builds loyalty faster than skill.
by Harry Beckwith 2000
3.9
184 ratings
What Clients Love
by Harry Beckwith • 2003
Clients choose who they like. A field guide for turning that fact into faster growth.
4.00
354
What Clients Love Summary
What Clients Love 89%
Clients choose who they like. A field guide for turning that fact into faster growth.
by Harry Beckwith 2003
4.00
354 ratings
Rain Making
by Ford Harding • 2008
A system for winning clients when you'd rather do the work, built on three multiplying levers.
3.82
97
Rain Making Summary
Rain Making 89%
A system for winning clients when you'd rather do the work, built on three multiplying levers.
by Ford Harding 2008
3.82
97 ratings
The Trusted Advisor
by David H. Maister • 2021
The formula that turns experts into advisors clients call first, pay without haggling, never leave.
3.81
5k+
The Trusted Advisor Summary
The Trusted Advisor 89%
The formula that turns experts into advisors clients call first, pay without haggling, never leave.
by David H. Maister 2021
3.81
5k+ ratings
Hug Your Haters
by Jay Baer • 2016
Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.
3.85
788
Hug Your Haters Summary
Hug Your Haters 89%
Two playbooks for turning whiners into loyal advocates: one for private calls, one for public posts.
by Jay Baer 2016
3.85
788 ratings
Power Questions - Build Relationships, Win New Business and Influence Others
by Andrew C. Sobel • 2012
What to ask when the relationship, the sale, or the career depends on your next sentence.
3.83
2k+
Power Questions - Build Relationships, Win New Business and Influence Others Summary
Power Questions - Build Relationships, Win New Business and Influence Others 89%
What to ask when the relationship, the sale, or the career depends on your next sentence.
by Andrew C. Sobel 2012
3.83
2k+ ratings
Getting Naked
by Patrick Lencioni • 2002
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
4.20
6k+
Getting Naked Summary
Getting Naked 89%
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
by Patrick Lencioni 2002
4.20
6k+ ratings
The Art of Client Service, Revised and Updated Edition
by Robert Solomon • 2003
The advertising guide that teaches one thing: the relationship is the product, not the campaign.
3.95
791
The Art of Client Service, Revised and Updated Edition Summary
The Art of Client Service, Revised and Updated Edition 89%
The advertising guide that teaches one thing: the relationship is the product, not the campaign.
by Robert Solomon 2003
3.95
791 ratings
Public Relations
by Ron Smith • 2013
How PR builds trust, manages crises, and earns goodwill: a field guide for newcomers.
3.91
23
Public Relations Summary
Public Relations 89%
How PR builds trust, manages crises, and earns goodwill: a field guide for newcomers.
by Ron Smith 2013
3.91
23 ratings
You're My Favorite Client
by Mike Monteiro • 2014
Stop saying 'make the logo bigger' and learn what to ask for instead.
4.26
446
You're My Favorite Client Summary
You're My Favorite Client 89%
Stop saying 'make the logo bigger' and learn what to ask for instead.
by Mike Monteiro 2014
4.26
446 ratings
The Pumpkin Plan
by Mike Michalowicz • 2012
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
4.10
4k+
The Pumpkin Plan Summary
The Pumpkin Plan 89%
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
by Mike Michalowicz 2012
4.10
4k+ ratings
The Customer Service Survival Kit
by Richard S. Gallagher • 2013
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
3.94
142
The Customer Service Survival Kit Summary
The Customer Service Survival Kit 89%
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
by Richard S. Gallagher 2013
3.94
142 ratings
Successful Technology Consulting
by Eetu Niemi • 2022
Nine habits that separate top-earning IT consultants from the rest of the bench.
4.47
17
Successful Technology Consulting Summary
Successful Technology Consulting 89%
Nine habits that separate top-earning IT consultants from the rest of the bench.
by Eetu Niemi 2022
4.47
17 ratings
The Activator Advantage
by Matthew Dixon • 2025
Five business development profiles. Four fail today. The learnable habits of the one that wins.
4.05
129
The Activator Advantage Summary
The Activator Advantage 89%
Five business development profiles. Four fail today. The learnable habits of the one that wins.
by Matthew Dixon 2025
4.05
129 ratings
Email Persuasion
by Ian Brodie • 2013
Email's 41:1 return on investment: how to build the list, earn the trust, and convert.
3.76
258
Email Persuasion Summary
Email Persuasion 89%
Email's 41:1 return on investment: how to build the list, earn the trust, and convert.
by Ian Brodie 2013
3.76
258 ratings
Brief
by Joseph McCormack • 2014
Why your expertise works against you: say half as much for twice the impact.
3.72
2k+
Brief Summary
Brief 89%
Why your expertise works against you: say half as much for twice the impact.
by Joseph McCormack 2014
3.72
2k+ ratings
The Trusted Advisor Fieldbook
by Charles H. Green • 2011
The trust formula: why what you know matters less than what you admit you don't.
3.95
160
The Trusted Advisor Fieldbook Summary
The Trusted Advisor Fieldbook 89%
The trust formula: why what you know matters less than what you admit you don't.
by Charles H. Green 2011
3.95
160 ratings
Be a Brilliant Business Writer
by Jane Curry • 2010
The practical playbook for business writing that busy readers will read, not skim past.
4.14
28
Be a Brilliant Business Writer Summary
Be a Brilliant Business Writer 89%
The practical playbook for business writing that busy readers will read, not skim past.
by Jane Curry 2010
4.14
28 ratings
The Bezos Blueprint
by Carmine Gallo • 2022
Amazon banned PowerPoint. The memo that replaced it trains a skill slide decks actively erode.
4.14
579
The Bezos Blueprint Summary
The Bezos Blueprint 88%
Amazon banned PowerPoint. The memo that replaced it trains a skill slide decks actively erode.
by Carmine Gallo 2022
4.14
579 ratings
The First Minute
by Chris Fenning • 2020
Most work conversations fail in the first minute. Three sentences can fix that.
3.84
1k+
The First Minute Summary
The First Minute 88%
Most work conversations fail in the first minute. Three sentences can fix that.
by Chris Fenning 2020
3.84
1k+ ratings
The Win Without Pitching Manifesto
by Blair Enns • 2010
The pitch is the enemy: how creative firms win clients without giving away their thinking.
4.44
3k+
The Win Without Pitching Manifesto Summary
The Win Without Pitching Manifesto 88%
The pitch is the enemy: how creative firms win clients without giving away their thinking.
by Blair Enns 2010
4.44
3k+ ratings
People Love You
by Jeb Blount • 2013
How likability, trust, and proactive care make you the partner clients refuse to leave.
3.60
120
People Love You Summary
People Love You 88%
How likability, trust, and proactive care make you the partner clients refuse to leave.
by Jeb Blount 2013
3.60
120 ratings
Excellence in Business Communication
by John V. Thill • 1990
Why your first draft should wait: a planning-first method for business writing that actually lands.
3.83
206
Excellence in Business Communication Summary
Excellence in Business Communication 88%
Why your first draft should wait: a planning-first method for business writing that actually lands.
by John V. Thill 1990
3.83
206 ratings
Youtility
by Jay Baer • 2013
Turn your marketing into a free tool: replace ads with apps, and customers sell themselves.
3.99
1k+
Youtility Summary
Youtility 88%
Turn your marketing into a free tool: replace ads with apps, and customers sell themselves.
by Jay Baer 2013
3.99
1k+ ratings
The Art of Explanation
by Ros Atkins • 2023
A BBC journalist's repeatable method for explaining anything clearly, even under pressure.
3.91
1k+
The Art of Explanation Summary
The Art of Explanation 88%
A BBC journalist's repeatable method for explaining anything clearly, even under pressure.
by Ros Atkins 2023
3.91
1k+ ratings
Wait, How Do I Write This Email?
by Danny Rubin • 2015
The email that lands the interview is half the length you think it should be.
3.92
168
Wait, How Do I Write This Email? Summary
Wait, How Do I Write This Email? 88%
The email that lands the interview is half the length you think it should be.
by Danny Rubin 2015
3.92
168 ratings
Design Is a Job
by Mike Monteiro • 2012
Stop designing for exposure: a field manual for building a profitable, sustainable design practice.
4.22
5k+
Design Is a Job Summary
Design Is a Job 88%
Stop designing for exposure: a field manual for building a profitable, sustainable design practice.
by Mike Monteiro 2012
4.22
5k+ ratings
Networking Like a Pro
by Ivan R. Misner • 2009
800 contacts sleep in your database. The playbook for turning them into a referral engine.
3.81
305
Networking Like a Pro Summary
Networking Like a Pro 88%
800 contacts sleep in your database. The playbook for turning them into a referral engine.
by Ivan R. Misner 2009
3.81
305 ratings
Big Talk, Small Talk (and Everything in Between)
by Shola Kaye • 2020
The small talk you dread, the tough conversations you avoid, and a playbook for both.
3.64
14
Big Talk, Small Talk (and Everything in Between) Summary
Big Talk, Small Talk (and Everything in Between) 88%
The small talk you dread, the tough conversations you avoid, and a playbook for both.
by Shola Kaye 2020
3.64
14 ratings
Smart Brevity
by Jim Vandehei • 2022
Readers give you 26 seconds. Journalists' best system for writing shorter and being read.
3.92
10k+
Smart Brevity Summary
Smart Brevity 88%
Readers give you 26 seconds. Journalists' best system for writing shorter and being read.
by Jim Vandehei 2022
3.92
10k+ ratings
Writing for Busy Readers
by Todd Rogers • 2023
Most people won't read what you write. A behavioral scientist's rules for changing that.
3.87
1k+
Writing for Busy Readers Summary
Writing for Busy Readers 88%
Most people won't read what you write. A behavioral scientist's rules for changing that.
by Todd Rogers 2023
3.87
1k+ ratings
How to Talk So People Listen
by Sonya Hamlin • 1988
Why most workplace messages get ignored, and the audience-first method that gets you heard.
3.22
109
How to Talk So People Listen Summary
How to Talk So People Listen 88%
Why most workplace messages get ignored, and the audience-first method that gets you heard.
by Sonya Hamlin 1988
3.22
109 ratings
Conversation Skills For Beginners
by Dale Blake • 2014
Most of what you communicate never leaves your mouth. A roadmap to the other 80 percent.
Conversation Skills For Beginners Summary
Conversation Skills For Beginners 88%
Most of what you communicate never leaves your mouth. A roadmap to the other 80 percent.
by Dale Blake 2014
The Irresistible Consultant's Guide to Winning Clients
by David A. Fields • 2017
Six steps that land consulting clients without self-promotion, by making it all about them.
4.44
248
The Irresistible Consultant's Guide to Winning Clients Summary
The Irresistible Consultant's Guide to Winning Clients 88%
Six steps that land consulting clients without self-promotion, by making it all about them.
by David A. Fields 2017
4.44
248 ratings
Communicate with Confidence, Revised and Expanded Edition
by Dianna Booher • 1994
The listening, trust, and feedback skills that make people want to hear what you say next.
3.83
134
Communicate with Confidence, Revised and Expanded Edition Summary
Communicate with Confidence, Revised and Expanded Edition 88%
The listening, trust, and feedback skills that make people want to hear what you say next.
by Dianna Booher 1994
3.83
134 ratings
Ask a Manager
by Alison Green • 2018
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
3.91
2k+
Ask a Manager Summary
Ask a Manager 88%
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
by Alison Green 2018
3.91
2k+ ratings
Got Your Attention?
by Sam Horn • 2015
Curiosity beats credentials. Open any conversation so people lean in and ask for more.
3.92
250
Got Your Attention? Summary
Got Your Attention? 88%
Curiosity beats credentials. Open any conversation so people lean in and ask for more.
by Sam Horn 2015
3.92
250 ratings
Am I Making Myself Clear?
by Terry Felber • 2002
Ten clarity techniques from the world's best communicators, for making complex ideas stick.
4.16
488
Am I Making Myself Clear? Summary
Am I Making Myself Clear? 88%
Ten clarity techniques from the world's best communicators, for making complex ideas stick.
by Terry Felber 2002
4.16
488 ratings
The Effortless Experience
by Matthew Dixon • 2013
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
3.94
1k+
The Effortless Experience Summary
The Effortless Experience 88%
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
by Matthew Dixon 2013
3.94
1k+ ratings
How to Talk to Anyone at Work
by Leil Lowndes • 2018
72 workplace scripts: how to enter a room, handle a micromanager, and defuse any complainer.
3.54
360
How to Talk to Anyone at Work Summary
How to Talk to Anyone at Work 88%
72 workplace scripts: how to enter a room, handle a micromanager, and defuse any complainer.
by Leil Lowndes 2018
3.54
360 ratings
No B.S. Trust Based Marketing
by Matt Zagula • 2012
Make customers trust you before they buy, using a system that removes risk and proves results.
4.29
149
No B.S. Trust Based Marketing Summary
No B.S. Trust Based Marketing 88%
Make customers trust you before they buy, using a system that removes risk and proves results.
by Matt Zagula 2012
4.29
149 ratings
How to Start a Home-Based Public Relations Business
by Randi Minetor • 2012
Start a PR firm from your spare room: pricing, pitching, ethics, and keeping work flowing.
4.50
2
How to Start a Home-Based Public Relations Business Summary
How to Start a Home-Based Public Relations Business 88%
Start a PR firm from your spare room: pricing, pitching, ethics, and keeping work flowing.
by Randi Minetor 2012
4.50
2 ratings
Digital Body Language
by Erica Dhawan • 2021
Half your emails land wrong. The cues, channels, and timing that fix digital communication.
3.71
2k+
Digital Body Language Summary
Digital Body Language 88%
Half your emails land wrong. The cues, channels, and timing that fix digital communication.
by Erica Dhawan 2021
3.71
2k+ ratings
Million Dollar Consulting
by Alan Weiss • 1992
Stop billing by the hour. The rules for value-based fees and an 80% proposal close rate.
3.90
2k+
Million Dollar Consulting Summary
Million Dollar Consulting 88%
Stop billing by the hour. The rules for value-based fees and an 80% proposal close rate.
by Alan Weiss 1992
3.90
2k+ ratings
The Seven Figure Agency Roadmap
by Josh Nelson • 2021
Charge $1,000 a month, not by the project: the playbook for a seven-figure agency.
4.35
486
The Seven Figure Agency Roadmap Summary
The Seven Figure Agency Roadmap 88%
Charge $1,000 a month, not by the project: the playbook for a seven-figure agency.
by Josh Nelson 2021
4.35
486 ratings
Simply Said
by Jay Sullivan • 2016
Your speaking, writing, and leadership share one failure point. Fix it and watch everything change.
4.10
1k+
Simply Said Summary
Simply Said 88%
Your speaking, writing, and leadership share one failure point. Fix it and watch everything change.
by Jay Sullivan 2016
4.10
1k+ ratings
Effective Communication
by D.K. Publishing • 2015
Speak, write, listen, negotiate: the communication skills that define effective management.
3.78
32
Effective Communication Summary
Effective Communication 88%
Speak, write, listen, negotiate: the communication skills that define effective management.
by D.K. Publishing 2015
3.78
32 ratings
Straight Talk About Public Relations, Revised and Updated
by Robert Wynne • 2019
Press releases still beat viral dreams. A PR veteran explains why, and what actually earns coverage.
4.00
3
Straight Talk About Public Relations, Revised and Updated Summary
Straight Talk About Public Relations, Revised and Updated 88%
Press releases still beat viral dreams. A PR veteran explains why, and what actually earns coverage.
by Robert Wynne 2019
4.00
3 ratings
Fierce Conversations
by Susan Scott • 2002
The conversation you're avoiding is costing you. Seven steps for finally having it.
4.00
11k+
Fierce Conversations Summary
Fierce Conversations 88%
The conversation you're avoiding is costing you. Seven steps for finally having it.
by Susan Scott 2002
4.00
11k+ ratings
Speak, Memorably
by Bill McGowan • 2025
Being on-message gets you ignored. Seven principles for making your ideas impossible to forget.
3.69
254
Speak, Memorably Summary
Speak, Memorably 88%
Being on-message gets you ignored. Seven principles for making your ideas impossible to forget.
by Bill McGowan 2025
3.69
254 ratings
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