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🔗 Customer Lock-In

The strategies — and ethical tensions — behind making it difficult for customers to leave, examining switching costs, network effects, and the fine line between loyalty and captivity.
The Membership Economy
by Robbie Kellman Baxter • 2015
Why the smartest companies don't sell you a thing anymore: they enroll you in something.
3.73
1k+
🧾 Subscription Economy🧲 Customer Retention🚪 Customer Onboarding
The Membership Economy Summary
The Membership Economy 90%
Why the smartest companies don't sell you a thing anymore: they enroll you in something.
by Robbie Kellman Baxter 2015
3.73
1k+ ratings
🧾 Subscription Economy🧲 Customer Retention🚪 Customer Onboarding
The Customer Success Economy
by Nick Mehta • 2020
Customers can walk anytime. A CEO's playbook for turning every department into a retention engine.
4.12
112
🔄 Subscription Economy💰 Recurring Revenue🎯 Customer Success
The Customer Success Economy Summary
The Customer Success Economy 89%
Customers can walk anytime. A CEO's playbook for turning every department into a retention engine.
by Nick Mehta 2020
4.12
112 ratings
🔄 Subscription Economy💰 Recurring Revenue🎯 Customer Success
The Platform Delusion
by Jonathan A. Knee • 2021
Not all platforms are created equal. The economic physics that separate Airbnb from Uber.
3.98
223
🖥️ Digital Platforms🏰 Competitive Moats🕸️ Network Effects
The Platform Delusion Summary
The Platform Delusion 89%
Not all platforms are created equal. The economic physics that separate Airbnb from Uber.
by Jonathan A. Knee 2021
3.98
223 ratings
🖥️ Digital Platforms🏰 Competitive Moats🕸️ Network Effects
Intention Economy
by Doc Searls • 2012
The market flipped: when customers bring the data and set the terms, everybody wins.
3.71
177
🌐 Internet Commerce💪 Customer Empowerment🔐 Data Ownership
Intention Economy Summary
Intention Economy 89%
The market flipped: when customers bring the data and set the terms, everybody wins.
by Doc Searls 2012
3.71
177 ratings
🌐 Internet Commerce💪 Customer Empowerment🔐 Data Ownership
The Automatic Customer
by John Warrillow • 2015
Nine ways to turn one-time buyers into subscribers, and why the math makes it essential.
4.08
2k+
🏗️ Subscription Models💰 Recurring Revenue📐 Business Model Design
The Automatic Customer Summary
The Automatic Customer 88%
Nine ways to turn one-time buyers into subscribers, and why the math makes it essential.
by John Warrillow 2015
4.08
2k+ ratings
🏗️ Subscription Models💰 Recurring Revenue📐 Business Model Design
Winning on Purpose
by Fred Reichheld • 2021
Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.
3.97
428
🧲 Customer Loyalty🔄 Customer Retention🎯 Corporate Purpose
Winning on Purpose Summary
Winning on Purpose 88%
Why customer devotion beats quarterly earnings, tracked with one number even Wall Street respects.
by Fred Reichheld 2021
3.97
428 ratings
🧲 Customer Loyalty🔄 Customer Retention🎯 Corporate Purpose
Enshittification
by Cory Doctorow • 2025
Big Tech didn't turn evil; competition, regulation, and worker power simply stopped holding it back.
4.06
13k+
🏚️ Platform Decay🏛️ Digital Monopoly📱 Gig Economy
Enshittification Summary
Enshittification 88%
Big Tech didn't turn evil; competition, regulation, and worker power simply stopped holding it back.
by Cory Doctorow 2025
4.06
13k+ ratings
🏚️ Platform Decay🏛️ Digital Monopoly📱 Gig Economy
The Forever Transaction
by Robbie Kellman Baxter • 2020
Build a subscription around an ongoing promise, and customers stop looking elsewhere.
4.01
244
🔄 Subscription Models🌐 Subscription Economy🎯 Customer Centricity
The Forever Transaction Summary
The Forever Transaction 88%
Build a subscription around an ongoing promise, and customers stop looking elsewhere.
by Robbie Kellman Baxter 2020
4.01
244 ratings
🔄 Subscription Models🌐 Subscription Economy🎯 Customer Centricity
Never Lose a Customer Again
by Joey Coleman • 2018
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
4.18
1k+
📈 Customer Retention✨ Customer Experience🚀 Onboarding
Never Lose a Customer Again Summary
Never Lose a Customer Again 88%
After the sale, keep the customer: a hundred-day playbook to turn one-time buyers into advocates.
by Joey Coleman 2018
4.18
1k+ ratings
📈 Customer Retention✨ Customer Experience🚀 Onboarding
The Age of Surveillance Capitalism
by Shoshana Zuboff • 2018
Your private moments are now raw data, harvested without consent to predict and sell your future.
4.05
14k+
👁️ Corporate Surveillance📊 Data Economy🔍 Tech Industry Critique
The Age of Surveillance Capitalism Summary
The Age of Surveillance Capitalism 88%
Your private moments are now raw data, harvested without consent to predict and sell your future.
by Shoshana Zuboff 2018
4.05
14k+ ratings
👁️ Corporate Surveillance📊 Data Economy🔍 Tech Industry Critique
The Effortless Experience
by Matthew Dixon • 2013
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
3.94
1k+
📞 Customer Service💝 Customer Experience🎨 Service Design
The Effortless Experience Summary
The Effortless Experience 88%
Delight doesn't build loyalty. Ease does. And the ratio is four to one.
by Matthew Dixon 2013
3.94
1k+ ratings
📞 Customer Service💝 Customer Experience🎨 Service Design
Move Fast and Break Things
by Jonathan Taplin • 2017
How three digital monopolies gutted music and news, and why democracy is their next casualty.
3.59
2k+
🏢 Platform Capitalism🔗 Tech Monopolies🎨 Creative Economy
Move Fast and Break Things Summary
Move Fast and Break Things 88%
How three digital monopolies gutted music and news, and why democracy is their next casualty.
by Jonathan Taplin 2017
3.59
2k+ ratings
🏢 Platform Capitalism🔗 Tech Monopolies🎨 Creative Economy
Retention Point
by Robert Skrob • 2018
Churn is the real enemy. The cure is one repeatable moment that makes a subscriber permanent.
3.73
309
🎯 Customer Retention🔄 Membership Economy🤝 Member Engagement
Retention Point Summary
Retention Point 88%
Churn is the real enemy. The cure is one repeatable moment that makes a subscriber permanent.
by Robert Skrob 2018
3.73
309 ratings
🎯 Customer Retention🔄 Membership Economy🤝 Member Engagement
Customer Obsessed
by Eric Berridge • 2016
Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.
3.21
48
🤝 Customer Experience👥 Employee Engagement📊 Data-Driven Business
Customer Obsessed Summary
Customer Obsessed 88%
Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.
by Eric Berridge 2016
3.21
48 ratings
🤝 Customer Experience👥 Employee Engagement📊 Data-Driven Business
Customer Success
by Nick Mehta • 2016
In subscriptions, the first sale is the smallest part. The real money requires a retention system.
4.00
1k+
📉 Customer Retention🔄 Subscription Economy📈 Product-Led Growth
Customer Success Summary
Customer Success 88%
In subscriptions, the first sale is the smallest part. The real money requires a retention system.
by Nick Mehta 2016
4.00
1k+ ratings
📉 Customer Retention🔄 Subscription Economy📈 Product-Led Growth
Creating Superfans
by Brittany Hodak • 2023
You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.
4.37
260
🛎️ Customer Experience💎 Customer Loyalty✨ Experience Design
Creating Superfans Summary
Creating Superfans 88%
You can't buy devotion, only earn it: a system for turning indifference into lifelong advocacy.
by Brittany Hodak 2023
4.37
260 ratings
🛎️ Customer Experience💎 Customer Loyalty✨ Experience Design
Hug Your Customers
by Jack Mitchell • 2003
A family retailer's playbook for replacing sales scripts with genuine human connection.
4.03
986
🛍️ Customer Experience👨‍👩‍👧‍👦 Family Business🏬 Retail Management
Hug Your Customers Summary
Hug Your Customers 87%
A family retailer's playbook for replacing sales scripts with genuine human connection.
by Jack Mitchell 2003
4.03
986 ratings
🛍️ Customer Experience👨‍👩‍👧‍👦 Family Business🏬 Retail Management
The Age of Extraction
by Tim Wu • 2025
Tech platforms now extract wealth from everyone. History shows where that concentration leads.
3.89
1k+
🏗️ Platform Economics⚖️ Antitrust Policy🔍 Big Tech Critique
The Age of Extraction Summary
The Age of Extraction 87%
Tech platforms now extract wealth from everyone. History shows where that concentration leads.
by Tim Wu 2025
3.89
1k+ ratings
🏗️ Platform Economics⚖️ Antitrust Policy🔍 Big Tech Critique
Subprime Attention Crisis
by Tim Hwang • 2020
The internet's ad economy is a bubble of fake clicks, hidden fees, and bad incentives.
3.61
1k+
🌐 Internet Economy👀 Attention Economy💥 Market Bubbles
Subprime Attention Crisis Summary
Subprime Attention Crisis 87%
The internet's ad economy is a bubble of fake clicks, hidden fees, and bad incentives.
by Tim Hwang 2020
3.61
1k+ ratings
🌐 Internet Economy👀 Attention Economy💥 Market Bubbles
Don't Be Evil
by Rana Foroohar • 2019
The internet promised openness. What arrived was surveillance, addiction, and monopoly.
3.85
1k+
🏢 Big Tech Critique🔒 Data Privacy🧠 Attention Economy
Don't Be Evil Summary
Don't Be Evil 87%
The internet promised openness. What arrived was surveillance, addiction, and monopoly.
by Rana Foroohar 2019
3.85
1k+ ratings
🏢 Big Tech Critique🔒 Data Privacy🧠 Attention Economy
Literally
by Marnie Stockman • 2021
How smart MSPs escape the price war: by turning client management into a systematic growth engine.
4.08
13
🖥️ Managed Service Providers🤝 Customer Success🗂️ Client Segmentation
Literally Summary
Literally 87%
How smart MSPs escape the price war: by turning client management into a systematic growth engine.
by Marnie Stockman 2021
4.08
13 ratings
🖥️ Managed Service Providers🤝 Customer Success🗂️ Client Segmentation
The Seven Pillars of Customer Success
by Wayne McCulloch • 2021
Turn customer success into a growth engine. Seven pillars, from onboarding to advocacy.
4.16
245
🧭 Customer Success Management🔄 Subscription Business💻 B2B SaaS
The Seven Pillars of Customer Success Summary
The Seven Pillars of Customer Success 87%
Turn customer success into a growth engine. Seven pillars, from onboarding to advocacy.
by Wayne McCulloch 2021
4.16
245 ratings
🧭 Customer Success Management🔄 Subscription Business💻 B2B SaaS
No B.S. Guide to Maximum Referrals and Customer Retention
by Dan S. Kennedy • 2016
Turn every customer into a referral engine: no luck, no begging, just a system that compounds.
4.13
84
🔄 Customer Retention🔗 Referral Marketing📬 Direct Response Marketing
No B.S. Guide to Maximum Referrals and Customer Retention Summary
No B.S. Guide to Maximum Referrals and Customer Retention 87%
Turn every customer into a referral engine: no luck, no begging, just a system that compounds.
by Dan S. Kennedy 2016
4.13
84 ratings
🔄 Customer Retention🔗 Referral Marketing📬 Direct Response Marketing
Our Biggest Fight
by Frank H. McCourt • 2024
Your mind is the product, and the price is democracy. A new protocol offers a buyback.
4.15
27
🌐 Big Tech Critique💰 Data Monopolies⏳ Attention Economy
Our Biggest Fight Summary
Our Biggest Fight 87%
Your mind is the product, and the price is democracy. A new protocol offers a buyback.
by Frank H. McCourt 2024
4.15
27 ratings
🌐 Big Tech Critique💰 Data Monopolies⏳ Attention Economy
Master Switch
by Tim Wu • 2010
Telephone, radio, film, TV: each began open and ended a monopoly. The internet is next.
3.89
8k+
🏢 Media Monopolies📜 Information History🔄 Technological Cycles
Master Switch Summary
Master Switch 87%
Telephone, radio, film, TV: each began open and ended a monopoly. The internet is next.
by Tim Wu 2010
3.89
8k+ ratings
🏢 Media Monopolies📜 Information History🔄 Technological Cycles
The Pumpkin Plan
by Mike Michalowicz • 2012
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
4.10
4k+
🧑‍💼 Client Management🔍 Extreme Focus✂️ Business Pruning
The Pumpkin Plan Summary
The Pumpkin Plan 87%
Fire your worst clients, spoil your best, and build systems so you don't have to run the show.
by Mike Michalowicz 2012
4.10
4k+ ratings
🧑‍💼 Client Management🔍 Extreme Focus✂️ Business Pruning
Who Owns the Future?
by Jaron Lanier • 2013
Free services enter the internet. Middle-class jobs leave. A plan to reverse the pump.
3.77
4k+
💻 Digital Economy🔍 Big Tech Critique🔐 Data Ownership
Who Owns the Future? Summary
Who Owns the Future? 87%
Free services enter the internet. Middle-class jobs leave. A plan to reverse the pump.
by Jaron Lanier 2013
3.77
4k+ ratings
💻 Digital Economy🔍 Big Tech Critique🔐 Data Ownership
The Four
by Scott Galloway • 2017
Amazon, Apple, Facebook, Google: four companies, four instincts, one trillion-dollar playbook.
3.83
19k+
🏢 Big Tech👁️ Attention Economy🔒 Data Privacy
The Four Summary
The Four 87%
Amazon, Apple, Facebook, Google: four companies, four instincts, one trillion-dollar playbook.
by Scott Galloway 2017
3.83
19k+ ratings
🏢 Big Tech👁️ Attention Economy🔒 Data Privacy
Fiber
by Susan P. Crawford • 2018
Fiber is this century's electricity, and America skipped the wiring job.
3.87
159
🌐 Internet Infrastructure📡 Telecom Policy⚖️ Regulatory Capture
Fiber Summary
Fiber 87%
Fiber is this century's electricity, and America skipped the wiring job.
by Susan P. Crawford 2018
3.87
159 ratings
🌐 Internet Infrastructure📡 Telecom Policy⚖️ Regulatory Capture
How to Win Customers and Keep Them for Life
by Michael LeBoeuf • 2000
Customers stay when the experience pays off for them. A system for making every touchpoint deliver.
3.9
200
🔄 Customer Retention✨ Customer Experience🎯 Customer Centricity
How to Win Customers and Keep Them for Life Summary
How to Win Customers and Keep Them for Life 87%
Customers stay when the experience pays off for them. A system for making every touchpoint deliver.
by Michael LeBoeuf 2000
3.9
200 ratings
🔄 Customer Retention✨ Customer Experience🎯 Customer Centricity
The Long Tail
by Chris Anderson • 2006
Digital shelves flip the economics: niche products collectively now outsell blockbusters.
3.82
30k+
🖥️ Digital Economics🎯 Niche Markets🔍 Algorithmic Curation
The Long Tail Summary
The Long Tail 87%
Digital shelves flip the economics: niche products collectively now outsell blockbusters.
by Chris Anderson 2006
3.82
30k+ ratings
🖥️ Digital Economics🎯 Niche Markets🔍 Algorithmic Curation
Uncommon Service
by Frances Frei • 2012
The counterintuitive rule of service: to be great, you must first decide where to be bad.
4.01
784
🎨 Service Design🧑‍🤝‍🧑 Customer Experience⚖️ Strategic Trade-Offs
Uncommon Service Summary
Uncommon Service 87%
The counterintuitive rule of service: to be great, you must first decide where to be bad.
by Frances Frei 2012
4.01
784 ratings
🎨 Service Design🧑‍🤝‍🧑 Customer Experience⚖️ Strategic Trade-Offs
The Pricing Roadmap
by Ulrik Lehrskov-Schmidt • 2023
B2B SaaS pricing done backwards: build the structure around who pays, not what you built.
5.00
1
💰 Pricing Strategy☁️ B2b Saas📊 Value-Based Pricing
The Pricing Roadmap Summary
The Pricing Roadmap 87%
B2B SaaS pricing done backwards: build the structure around who pays, not what you built.
by Ulrik Lehrskov-Schmidt 2023
5.00
1 ratings
💰 Pricing Strategy☁️ B2b Saas📊 Value-Based Pricing
Survival of the Richest
by Douglas Rushkoff • 2022
Tech billionaires build escape pods, not solutions. Rushkoff was invited to help plan one.
3.83
3k+
💻 Digital Capitalism🖥️ Tech Criticism👁️ Surveillance Capitalism
Survival of the Richest Summary
Survival of the Richest 87%
Tech billionaires build escape pods, not solutions. Rushkoff was invited to help plan one.
by Douglas Rushkoff 2022
3.83
3k+ ratings
💻 Digital Capitalism🖥️ Tech Criticism👁️ Surveillance Capitalism
The Ultimate Question 2.0
by Fred Reichheld • 2011
One question measures genuine loyalty. Build a feedback system around it and outgrow your rivals.
3.87
1k+
🏆 Customer Loyalty🔄 Customer Feedback Loops📣 Word Of Mouth Growth
The Ultimate Question 2.0 Summary
The Ultimate Question 2.0 87%
One question measures genuine loyalty. Build a feedback system around it and outgrow your rivals.
by Fred Reichheld 2011
3.87
1k+ ratings
🏆 Customer Loyalty🔄 Customer Feedback Loops📣 Word Of Mouth Growth
The Attention Merchants
by Tim Wu • 2016
Your attention has been for sale since 1833. The hidden industry that trades in it.
4.07
5k+
🎯 Attention Economy📺 Media History👁️ Surveillance Capitalism
The Attention Merchants Summary
The Attention Merchants 87%
Your attention has been for sale since 1833. The hidden industry that trades in it.
by Tim Wu 2016
4.07
5k+ ratings
🎯 Attention Economy📺 Media History👁️ Surveillance Capitalism
CRM at the Speed of Light
by Paul Greenberg • 2001
CRM is a business philosophy, not a technology project. The blueprint for making it real.
3.82
103
🤝 Customer Relationship Management🎯 Customer-Centricity🔄 Customer Retention
CRM at the Speed of Light Summary
CRM at the Speed of Light 87%
CRM is a business philosophy, not a technology project. The blueprint for making it real.
by Paul Greenberg 2001
3.82
103 ratings
🤝 Customer Relationship Management🎯 Customer-Centricity🔄 Customer Retention
World Without Mind
by Franklin Foer • 2017
A counterculture dream of global harmony became a corporate machine for total surveillance.
3.63
2k+
🏢 Big Tech Critique🧱 Monopoly Power🤖 Algorithmic Control
World Without Mind Summary
World Without Mind 87%
A counterculture dream of global harmony became a corporate machine for total surveillance.
by Franklin Foer 2017
3.63
2k+ ratings
🏢 Big Tech Critique🧱 Monopoly Power🤖 Algorithmic Control
Product-Led Growth
by Wes Bush • 2019
Replace your sales team with a product users try, love, and buy without a sales call.
4.09
2k+
🚀 SaaS Growth🎯 Go-To-Market Strategy📋 User Onboarding
Product-Led Growth Summary
Product-Led Growth 87%
Replace your sales team with a product users try, love, and buy without a sales call.
by Wes Bush 2019
4.09
2k+ ratings
🚀 SaaS Growth🎯 Go-To-Market Strategy📋 User Onboarding
Go Mobile
by Jeanne Hopkins • 2011
Mobile marketing without a big budget: how to adapt Fortune 500 tactics to your business.
3.55
60
📱 Mobile Marketing📊 Digital Strategy🧠 Consumer Behavior
Go Mobile Summary
Go Mobile 87%
Mobile marketing without a big budget: how to adapt Fortune 500 tactics to your business.
by Jeanne Hopkins 2011
3.55
60 ratings
📱 Mobile Marketing📊 Digital Strategy🧠 Consumer Behavior
A Hacker's Mind
by Bruce Schneier • 2023
Every system has loopholes. The powerful find them first, from tax codes to your attention.
3.68
1k+
🔒 Security Mindset💰 Financial Loopholes🏛️ Regulatory Capture
A Hacker's Mind Summary
A Hacker's Mind 87%
Every system has loopholes. The powerful find them first, from tax codes to your attention.
by Bruce Schneier 2023
3.68
1k+ ratings
🔒 Security Mindset💰 Financial Loopholes🏛️ Regulatory Capture
Forget the Funnel
by Georgiana Laudi • 2023
Stop chasing leaky funnels. The customer insight method that turned revenue up 900% in two years.
4.14
159
📊 Saas Marketing🧭 Customer Experience🎯 Jobs-To-Be-Done
Forget the Funnel Summary
Forget the Funnel 87%
Stop chasing leaky funnels. The customer insight method that turned revenue up 900% in two years.
by Georgiana Laudi 2023
4.14
159 ratings
📊 Saas Marketing🧭 Customer Experience🎯 Jobs-To-Be-Done
Working in Public
by Nadia Eghbal • 2020
Open source runs on solo maintainers, not communities. The scarcest resource: attention, not code.
3.92
951
💻 Open Source Software💰 Creator Economy👁️ Attention Economics
Working in Public Summary
Working in Public 87%
Open source runs on solo maintainers, not communities. The scarcest resource: attention, not code.
by Nadia Eghbal 2020
3.92
951 ratings
💻 Open Source Software💰 Creator Economy👁️ Attention Economics
Superfans
by Pat Flynn • 2019
Build a fan base that buys, shares, and stays: the four-stage method for creating true believers.
4.12
2k+
🧱 Audience Building👥 Fan Communities💎 Brand Loyalty
Superfans Summary
Superfans 87%
Build a fan base that buys, shares, and stays: the four-stage method for creating true believers.
by Pat Flynn 2019
4.12
2k+ ratings
🧱 Audience Building👥 Fan Communities💎 Brand Loyalty
The Innovator's Dilemma
by Clayton M. Christensen • 1997
Good management blinds firms to the cheaper, simpler technologies that eventually replace them.
4.04
61k+
🖥️ Technology Strategy🏢 Corporate Innovation🔄 Industry Evolution
The Innovator's Dilemma Summary
The Innovator's Dilemma 87%
Good management blinds firms to the cheaper, simpler technologies that eventually replace them.
by Clayton M. Christensen 1997
4.04
61k+ ratings
🖥️ Technology Strategy🏢 Corporate Innovation🔄 Industry Evolution
Mood Machine
by Liz Pelly • 2025
Your favorite playlist runs on anonymous musicians and ad-tech logic; it was never a music company.
3.83
5k+
🎧 Music Streaming🏢 Platform Capitalism🤖 Algorithmic Culture
Mood Machine Summary
Mood Machine 87%
Your favorite playlist runs on anonymous musicians and ad-tech logic; it was never a music company.
by Liz Pelly 2025
3.83
5k+ ratings
🎧 Music Streaming🏢 Platform Capitalism🤖 Algorithmic Culture
High-Tech, High-Touch Customer Service
by Micah Solomon • 2012
The personal-service secret of beloved brands, and the technology that scales it.
3.77
113
🛎️ Customer Experience🎨 Service Design🧠 Hiring For Attitude
High-Tech, High-Touch Customer Service Summary
High-Tech, High-Touch Customer Service 87%
The personal-service secret of beloved brands, and the technology that scales it.
by Micah Solomon 2012
3.77
113 ratings
🛎️ Customer Experience🎨 Service Design🧠 Hiring For Attitude
The Tech Coup
by Marietje Schaake • 2024
When tech companies became the state, democracy became a user agreement no one reads.
3.78
468
🏛️ Tech Regulation🏢 Corporate Power👁️ Surveillance Capitalism
The Tech Coup Summary
The Tech Coup 87%
When tech companies became the state, democracy became a user agreement no one reads.
by Marietje Schaake 2024
3.78
468 ratings
🏛️ Tech Regulation🏢 Corporate Power👁️ Surveillance Capitalism
Rocket
by Michael J. Silverstein • 2015
Customer surveys do not create breakthroughs. Winning brands build advocates who sell for them.
3.37
54
📊 Brand Strategy🎯 Customer Loyalty📣 Brand Advocacy
Rocket Summary
Rocket 87%
Customer surveys do not create breakthroughs. Winning brands build advocates who sell for them.
by Michael J. Silverstein 2015
3.37
54 ratings
📊 Brand Strategy🎯 Customer Loyalty📣 Brand Advocacy
The Customer Service Revolution
by John R. DiJulius • 2015
A systematic playbook for customer experiences so good your customers stop asking about price.
4.04
279
🎯 Customer Experience✨ Service Excellence💪 Employee Empowerment
The Customer Service Revolution Summary
The Customer Service Revolution 87%
A systematic playbook for customer experiences so good your customers stop asking about price.
by John R. DiJulius 2015
4.04
279 ratings
🎯 Customer Experience✨ Service Excellence💪 Employee Empowerment
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⭐
⭐
⭐
We have a special gift for you
Open
38% OFF
DISCOUNT FOR YOU
⭐
⭐
⭐
$79.99
$49.99/year
only $4.16 per month
Continue
2 taps to start, super easy to cancel