🧑‍💼 Retail Managers

The unique pressures and skills of managing a retail operation — from staffing and scheduling to handling the unpredictable human element on the sales floor.

The Nordstrom Way

by Robert Spector • 1995

How a Seattle shoe store became a retail empire by making employees think like owners.

3.90

794

🏬 Retail Management 🤝 Customer Service 🏢 Company Culture

The Nordstrom Way 91%

How a Seattle shoe store became a retail empire by making employees think like owners.

by Robert Spector 1995

3.90

794 ratings

🏬 Retail Management 🤝 Customer Service 🏢 Company Culture

Hug Your Customers

by Jack Mitchell • 2003

A family retailer's playbook for replacing sales scripts with genuine human connection.

4.03

986

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management

Hug Your Customers 90%

A family retailer's playbook for replacing sales scripts with genuine human connection.

by Jack Mitchell 2003

4.03

986 ratings

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management

Sam Walton, Made in America

by Sam Walton • 1992

One store, one plane, and a man who hated waste. The Walmart story by its founder.

4.16

28k+

📖 Founder Memoir 🛍️ Retail Business 🎯 Customer Focus

Sam Walton, Made in America 89%

One store, one plane, and a man who hated waste. The Walmart story by its founder.

by Sam Walton 1992

4.16

28k+ ratings

📖 Founder Memoir 🛍️ Retail Business 🎯 Customer Focus

Selling Luxury

by Robin Lent • 2009

Win luxury clients who return for life: the five-star service skills no sales training teaches.

3.54

233

🛍️ Luxury Retail 🧠 Sales Psychology ✨ Customer Experience

Selling Luxury 89%

Win luxury clients who return for life: the five-star service skills no sales training teaches.

by Robin Lent 2009

3.54

233 ratings

🛍️ Luxury Retail 🧠 Sales Psychology ✨ Customer Experience

The Western Illusion of Human Nature

by Marshall Sahlins • 2008

Turnover costs $43,000 per employee. The frontline leader's playbook for keeping your best people.

4.12

329

💼 Employee Engagement 🏢 Workplace Culture 👥 Frontline Management

The Western Illusion of Human Nature Summary

The Western Illusion of Human Nature 89%

Turnover costs $43,000 per employee. The frontline leader's playbook for keeping your best people.

by Marshall Sahlins 2008

4.12

329 ratings

💼 Employee Engagement 🏢 Workplace Culture 👥 Frontline Management

The Effective Manager

by Mark Horstman • 2016

The only two metrics your boss cares about, and the four tools that move them.

4.27

2k+

📋 Management Fundamentals 🧑‍💼 First Time Managers 🗣️ Feedback Skills

The Effective Manager 89%

The only two metrics your boss cares about, and the four tools that move them.

by Mark Horstman 2016

4.27

2k+ ratings

📋 Management Fundamentals 🧑‍💼 First Time Managers 🗣️ Feedback Skills

The New Rules of Retail

by Robin Lewis • 2010

Only three retail models will survive the next decade. Half of all brands will vanish.

3.80

314

🏬 Retail Industry 🛒 Consumer Behavior 📱 Digital Transformation

The New Rules of Retail 89%

Only three retail models will survive the next decade. Half of all brands will vanish.

by Robin Lewis 2010

3.80

314 ratings

🏬 Retail Industry 🛒 Consumer Behavior 📱 Digital Transformation

Wait, I'm the Boss?!?

by Peter Economy • 2020

Delegation, discipline, difficult conversations: the crash course every first-time manager needs.

3.43

114

🆕 New Managers 👥 People Management 🤝 Team Leadership

Wait, I'm the Boss?!? 89%

Delegation, discipline, difficult conversations: the crash course every first-time manager needs.

by Peter Economy 2020

3.43

114 ratings

🆕 New Managers 👥 People Management 🤝 Team Leadership

Not Everyone Gets a Trophy

by Bruce Tulgan • 2009

Clear rules, constant feedback, real rewards: the formula that turns young hires into top talent.

3.54

399

🧑‍💼 Managing Millennials 🔀 Generational Differences 🗣️ Coaching Skills

Not Everyone Gets a Trophy 89%

Clear rules, constant feedback, real rewards: the formula that turns young hires into top talent.

by Bruce Tulgan 2009

3.54

399 ratings

🧑‍💼 Managing Millennials 🔀 Generational Differences 🗣️ Coaching Skills

Sales Management. Simplified.

by Mike Weinberg • 2015

The blunt playbook for sales managers: cut the noise, and own what actually drives results.

4.37

2k+

🏢 Sales Management 🏗️ Culture Building 🎯 Sales Coaching

Sales Management. Simplified. 89%

The blunt playbook for sales managers: cut the noise, and own what actually drives results.

by Mike Weinberg 2015

4.37

2k+ ratings

🏢 Sales Management 🏗️ Culture Building 🎯 Sales Coaching

Behind Closed Doors

by Johanna Rothman • 2005

Saying no, coaching honestly, and building real trust: the learnable skills behind every great team.

3.98

1k+

🧑‍💼 People Management 🤝 Team Leadership 🗣️ Coaching Employees

Behind Closed Doors 88%

Saying no, coaching honestly, and building real trust: the learnable skills behind every great team.

by Johanna Rothman 2005

3.98

1k+ ratings

🧑‍💼 People Management 🤝 Team Leadership 🗣️ Coaching Employees

How to Be a Great Boss

by Gino Wickman • 2016

Accountability is built, not demanded. The leadership-plus-management formula every boss needs.

3.94

2k+

🧑‍💼 People Management 📋 Delegation Techniques 📊 Employee Accountability

How to Be a Great Boss 88%

Accountability is built, not demanded. The leadership-plus-management formula every boss needs.

by Gino Wickman 2016

3.94

2k+ ratings

🧑‍💼 People Management 📋 Delegation Techniques 📊 Employee Accountability

Amaze Every Customer Every Time

by Shep Hyken • 2013

How a hardware chain beats the giants on service: 52 tactics your business can steal.

3.94

192

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture

Amaze Every Customer Every Time 88%

How a hardware chain beats the giants on service: 52 tactics your business can steal.

by Shep Hyken 2013

3.94

192 ratings

✨ Customer Experience 💪 Employee Empowerment 🏛️ Company Culture

Dream Team

by Ludovic Girodon • 2019

Recruit smart, onboard well, and build the daily rituals that make teams impossible to leave.

4.28

👥 People Management 🎯 Talent Management 💪 Employee Engagement

Dream Team 88%

Recruit smart, onboard well, and build the daily rituals that make teams impossible to leave.

by Ludovic Girodon 2019

4.28

46 ratings

👥 People Management 🎯 Talent Management 💪 Employee Engagement

Growing Great Employees

by Erika Andersen • 2006

How to hire for fit, coach for growth, delegate for development, and fire with dignity.

4.00

5k+

🪴 Employee Development 👂 Active Listening 🔍 Hiring And Onboarding

Growing Great Employees 88%

How to hire for fit, coach for growth, delegate for development, and fire with dignity.

by Erika Andersen 2006

4.00

5k+ ratings

🪴 Employee Development 👂 Active Listening 🔍 Hiring And Onboarding

101 Tough Conversations to Have with Employees

by Paul Falcone • 2009

Body odor, missed deadlines, insubordination: 101 scripts for the conversations managers dread.

3.79

411

🗣️ Difficult Conversations ⚖️ Employee Discipline 📈 Performance Management

101 Tough Conversations to Have with Employees Summary

101 Tough Conversations to Have with Employees 88%

Body odor, missed deadlines, insubordination: 101 scripts for the conversations managers dread.

by Paul Falcone 2009

3.79

411 ratings

🗣️ Difficult Conversations ⚖️ Employee Discipline 📈 Performance Management

The One Minute Manager Meets the Monkey

by Kenneth H. Blanchard • 1989

The manager's curse: doing everyone else's job. A simple system to hand the work back.

4.02

4k+

📖 Management Fables 🧑‍💼 New Managers 🤝 Effective Delegation

The One Minute Manager Meets the Monkey Summary

The One Minute Manager Meets the Monkey 88%

The manager's curse: doing everyone else's job. A simple system to hand the work back.

by Kenneth H. Blanchard 1989

4.02

4k+ ratings

📖 Management Fables 🧑‍💼 New Managers 🤝 Effective Delegation

The Accidental Sales Manager

by Chris Lytle • 2011

Selling got you promoted. It is the trap. Coach talent, run real meetings, own the pipeline.

3.90

217

📊 Sales Management 🎯 Coaching Sales Teams 🌱 Talent Development

The Accidental Sales Manager 88%

Selling got you promoted. It is the trap. Coach talent, run real meetings, own the pipeline.

by Chris Lytle 2011

3.90

217 ratings

📊 Sales Management 🎯 Coaching Sales Teams 🌱 Talent Development

Leading the Starbucks Way

by Joseph A. Michelli • 2008

How Starbucks turned a commodity into community: the five principles any business can adopt.

3.78

562

🏢 Corporate Culture ☕ Customer Experience 💪 Employee Empowerment

Leading the Starbucks Way 88%

How Starbucks turned a commodity into community: the five principles any business can adopt.

by Joseph A. Michelli 2008

3.78

562 ratings

🏢 Corporate Culture ☕ Customer Experience 💪 Employee Empowerment

Não Tenha Medo de Ser Chefe

by Bruce Tulgan • 2007

Most bosses are too hands-off. The fix: a daily hour of coaching, clear orders, and accountability.

3.88

916

👥 People Management 📈 Performance Management 📅 Daily Management

Não Tenha Medo de Ser Chefe 88%

Most bosses are too hands-off. The fix: a daily hour of coaching, clear orders, and accountability.

by Bruce Tulgan 2007

3.88

916 ratings

👥 People Management 📈 Performance Management 📅 Daily Management

How to Become a Great Boss

by Jeffrey J. Fox • 2002

Stop coaching low performers. The rules for hiring, developing, and keeping your best people.

3.87

423

🧑‍💼 People Management 🌱 Talent Development 📋 Hiring Practices

How to Become a Great Boss 88%

Stop coaching low performers. The rules for hiring, developing, and keeping your best people.

by Jeffrey J. Fox 2002

3.87

423 ratings

🧑‍💼 People Management 🌱 Talent Development 📋 Hiring Practices

The New One Minute Manager

by Kenneth H. Blanchard • 1981

Three one-minute habits that replace the false choice between tough and nice management.

3.95

148k+

📈 Performance Management 👥 People Management 🧭 Team Leadership

The New One Minute Manager 88%

Three one-minute habits that replace the false choice between tough and nice management.

by Kenneth H. Blanchard 1981

3.95

148k+ ratings

📈 Performance Management 👥 People Management 🧭 Team Leadership

Reengineering Retail

by Doug Stephens • 2017

E-commerce ate the store. Here's how to rebuild retail into something worth leaving the couch for.

4.14

442

🛒 Omnichannel Retail 🎢 Experience Economy 🚚 Last-Mile Delivery

Reengineering Retail 88%

E-commerce ate the store. Here's how to rebuild retail into something worth leaving the couch for.

by Doug Stephens 2017

4.14

442 ratings

🛒 Omnichannel Retail 🎢 Experience Economy 🚚 Last-Mile Delivery

Managing to Change the World

by Alison Green • 2009

For nonprofit managers: how to hire, delegate, give honest feedback, and build a team that delivers.

4.26

662

🏛️ Nonprofit Management 👥 People Management 📊 Performance Management

Managing to Change the World 88%

For nonprofit managers: how to hire, delegate, give honest feedback, and build a team that delivers.

by Alison Green 2009

4.26

662 ratings

🏛️ Nonprofit Management 👥 People Management 📊 Performance Management

The First-Time Manager

by Loren B. Belker • 1978

The promotion came with no manual. Real rules for hiring, delegating, and admitting you were wrong.

3.82

3k+

👶 New Managers 👥 People Management 👂 Active Listening

The First-Time Manager 88%

The promotion came with no manual. Real rules for hiring, delegating, and admitting you were wrong.

by Loren B. Belker 1978

3.82

3k+ ratings

👶 New Managers 👥 People Management 👂 Active Listening

Discovering the Soul of Service

by Leonard L. Berry • 1999

The sustainable success playbook from 14 companies that chose values over shortcuts.

4.05

375

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management

Discovering the Soul of Service 88%

The sustainable success playbook from 14 companies that chose values over shortcuts.

by Leonard L. Berry 1999

4.05

375 ratings

🏢 Service Industry 🤝 Customer Experience 🏷️ Brand Management

Delegation and Supervision

by Brian Tracy • 2013

Master delegation: the skill that multiplies your impact by putting you on the highest-value work.

4.09

759

🔄 Delegation 🛠️ Management Skills ⚡ Staff Motivation

Delegation and Supervision 88%

Master delegation: the skill that multiplies your impact by putting you on the highest-value work.

by Brian Tracy 2013

4.09

759 ratings

🔄 Delegation 🛠️ Management Skills ⚡ Staff Motivation

Knock 'em Dead Hiring the Best

by Martin Yate • 1987

A bad hire costs more than a slow hire. Here is the system that prevents both.

3.62

135

🧑‍💼 Hiring And Recruiting 🎙️ Interviewing Techniques 📊 Performance Management

Knock 'em Dead Hiring the Best 88%

A bad hire costs more than a slow hire. Here is the system that prevents both.

by Martin Yate 1987

3.62

135 ratings

🧑‍💼 Hiring And Recruiting 🎙️ Interviewing Techniques 📊 Performance Management

Why We Buy

by Paco Underhill • 1999

The hidden choreography of shoppers, decoded from thousands of hours of store video.

3.88

14k+

🧠 Consumer Behavior 🏬 Store Design 🏙️ Environmental Psychology

Why We Buy 88%

The hidden choreography of shoppers, decoded from thousands of hours of store video.

by Paco Underhill 1999

3.88

14k+ ratings

🧠 Consumer Behavior 🏬 Store Design 🏙️ Environmental Psychology

Rules of Management

by Richard Templar • 2005

Stop managing your team: the single rule that turns a boss into a leader.

3.87

2k+

🧱 Management Fundamentals 👋 New Manager Training 💪 Empowerment

Rules of Management 88%

Stop managing your team: the single rule that turns a boss into a leader.

by Richard Templar 2005

3.87

2k+ ratings

🧱 Management Fundamentals 👋 New Manager Training 💪 Empowerment

Isn't It Obvious? Revised

by Eliyahu M. Goldratt • 2009

Reducing inventory to sell more sounds absurd, until you see where the forecast belongs.

4.23

1k+

📚 Business Parables 📦 Inventory Optimization 🏬 Retail Supply Chain

Isn't It Obvious? Revised 88%

Reducing inventory to sell more sounds absurd, until you see where the forecast belongs.

by Eliyahu M. Goldratt 2009

4.23

1k+ ratings

📚 Business Parables 📦 Inventory Optimization 🏬 Retail Supply Chain

Becoming Trader Joe

by Joe Coulombe • 2021

A cult grocery chain built on high wages, tiny selection, and an allergy to advertising.

3.45

5k+

🏪 Retail Entrepreneurship 📖 Founder Memoir ↕️ Contrarian Business

Becoming Trader Joe 88%

A cult grocery chain built on high wages, tiny selection, and an allergy to advertising.

by Joe Coulombe 2021

3.45

5k+ ratings

🏪 Retail Entrepreneurship 📖 Founder Memoir ↕️ Contrarian Business

Winning Well

by Karin Hurt • 2016

Reject the false choice between hitting targets and being human: a manager's guide to both.

4.14

139

👥 People Management ⚖️ Balanced Leadership 📋 Workplace Accountability

Winning Well 88%

Reject the false choice between hitting targets and being human: a manager's guide to both.

by Karin Hurt 2016

4.14

139 ratings

👥 People Management ⚖️ Balanced Leadership 📋 Workplace Accountability

Leading from the Middle

by Scott Mautz • 2021

Influence doesn't live in the corner office. It lives in the middle. Here's the playbook.

3.55

397

🏢 Middle Management 🧭 Managing Up 🗣️ Coaching And Feedback

Leading from the Middle 88%

Influence doesn't live in the corner office. It lives in the middle. Here's the playbook.

by Scott Mautz 2021

3.55

397 ratings

🏢 Middle Management 🧭 Managing Up 🗣️ Coaching And Feedback

No B.S. Ruthless Management of People and Profits

by Dan S. Kennedy • 2008

Your employees have their own agenda. The enforcement system that puts profit back in command.

4.09

729

🏢 Small Business Management 💰 Profit-First Management ⚖️ Workplace Accountability

No B.S. Ruthless Management of People and Profits Summary

No B.S. Ruthless Management of People and Profits 88%

Your employees have their own agenda. The enforcement system that puts profit back in command.

by Dan S. Kennedy 2008

4.09

729 ratings

🏢 Small Business Management 💰 Profit-First Management ⚖️ Workplace Accountability

Creating Magic

by Lee Cockerell • 2008

Ten leadership lessons from the man who ran Disney World's ops, starting in the laundry room.

4.27

3k+

🎯 Employee Engagement 🏨 Service Operations 🏰 Disney Leadership

Creating Magic 88%

Ten leadership lessons from the man who ran Disney World's ops, starting in the laundry room.

by Lee Cockerell 2008

4.27

3k+ ratings

🎯 Employee Engagement 🏨 Service Operations 🏰 Disney Leadership

How to Manage People

by Michael Armstrong • 2019

The ten skills managers need, from self-awareness to the feedback conversations most bosses avoid.

3.79

👥 People Management 🧭 Leadership Skills 🧠 Emotional Intelligence

How to Manage People 88%

The ten skills managers need, from self-awareness to the feedback conversations most bosses avoid.

by Michael Armstrong 2019

3.79

19 ratings

👥 People Management 🧭 Leadership Skills 🧠 Emotional Intelligence

Being the Boss

by Linda A. Hill • 2011

Inner work, wide networks, and team habits turn a promotion into real leadership.

3.85

722

🆕 New Managers 📋 Management Fundamentals 👥 Team Culture

Being the Boss 88%

Inner work, wide networks, and team habits turn a promotion into real leadership.

by Linda A. Hill 2011

3.85

722 ratings

🆕 New Managers 📋 Management Fundamentals 👥 Team Culture

Leading the Unleadable

by Alan Willett • 2016

Transforming toxic talent: the intervention method, and the line where you let them go.

3.50

543

🏢 Workplace Conflict 😤 Difficult Employees 🗣️ Performance Coaching

Leading the Unleadable 88%

Transforming toxic talent: the intervention method, and the line where you let them go.

by Alan Willett 2016

3.50

543 ratings

🏢 Workplace Conflict 😤 Difficult Employees 🗣️ Performance Coaching

How Did That Happen?

by Roger Connors • 2009

Accountability is a system, not a reaction. Build it before the deadline, not after.

4.08

1k+

🧑‍💼 People Management 📊 Performance Management 🏢 Organizational Culture

How Did That Happen? 88%

Accountability is a system, not a reaction. Build it before the deadline, not after.

by Roger Connors 2009

4.08

1k+ ratings

🧑‍💼 People Management 📊 Performance Management 🏢 Organizational Culture

The Manager's Path

by Camille Fournier • 2017

You got promoted for great code. Management is a different job. Here is the manual.

4.25

10k+

🛠️ Engineering Management 💻 Tech Leadership 🌱 New Managers

The Manager's Path 88%

You got promoted for great code. Management is a different job. Here is the manual.

by Camille Fournier 2017

4.25

10k+ ratings

🛠️ Engineering Management 💻 Tech Leadership 🌱 New Managers

The Ideal Team Player

by Patrick Lencioni • 2016

Three traits determine whether someone will lift your team or corrode it from within.

4.07

16k+

🔨 Team Building 🏢 Organizational Culture 📋 Hiring Practices

The Ideal Team Player 88%

Three traits determine whether someone will lift your team or corrode it from within.

by Patrick Lencioni 2016

4.07

16k+ ratings

🔨 Team Building 🏢 Organizational Culture 📋 Hiring Practices

On Emotional Intelligence

by Harvard Business Review • 2015

IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.

3.93

3k+

🧠 Emotional Intelligence 📈 Leadership Development 👥 People Management

On Emotional Intelligence 88%

IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.

by Harvard Business Review 2015

3.93

3k+ ratings

🧠 Emotional Intelligence 📈 Leadership Development 👥 People Management

Simply Managing

by Henry Mintzberg • 2013

Management isn't heroic. It's fragmented, oral, and learned in the mess, not the classroom.

3.64

338

🧱 Management Practice 🏢 Organizational Behavior 🥾 Anti-Heroic Leadership

Simply Managing 88%

Management isn't heroic. It's fragmented, oral, and learned in the mess, not the classroom.

by Henry Mintzberg 2013

3.64

338 ratings

🧱 Management Practice 🏢 Organizational Behavior 🥾 Anti-Heroic Leadership

HBR Guide to Office Politics

by Karen Dillon • 2014

Ignore office politics and they still win. How to play the game without becoming a player.

3.77

756

🏢 Office Politics 🔄 Workplace Dynamics 📈 Managing Up

HBR Guide to Office Politics 88%

Ignore office politics and they still win. How to play the game without becoming a player.

by Karen Dillon 2014

3.77

756 ratings

🏢 Office Politics 🔄 Workplace Dynamics 📈 Managing Up

Brilliant Checklists for Project Managers

by Richard Newton • 2008

The checklist shortcut: from scattered tasks to predictable project outcomes.

3.66

📊 Project Management ⚙️ Business Operations ✅ Checklists And Templates

Brilliant Checklists for Project Managers Summary

Brilliant Checklists for Project Managers 88%

The checklist shortcut: from scattered tasks to predictable project outcomes.

by Richard Newton 2008

3.66

35 ratings

📊 Project Management ⚙️ Business Operations ✅ Checklists And Templates

Leadership and the One Minute Manager

by Kenneth H. Blanchard • 1985

Stop looking for the one right way to lead. Match your style to each person's readiness.

3.96

5k+

🧭 Contingency Leadership 🌱 Employee Development 🎯 Performance Coaching

Leadership and the One Minute Manager Summary

Leadership and the One Minute Manager 88%

Stop looking for the one right way to lead. Match your style to each person's readiness.

by Kenneth H. Blanchard 1985

3.96

5k+ ratings

🧭 Contingency Leadership 🌱 Employee Development 🎯 Performance Coaching

Coaching Salespeople into Sales Champions

by Keith Rosen • 2008

Stop controlling resources and start creating possibilities: a playbook for sales leaders.

3.90

532

📈 Sales Leadership 🎯 Sales Coaching 🧑‍🏫 Manager As Coach

Coaching Salespeople into Sales Champions Summary

Coaching Salespeople into Sales Champions 88%

Stop controlling resources and start creating possibilities: a playbook for sales leaders.

by Keith Rosen 2008

3.90

532 ratings

📈 Sales Leadership 🎯 Sales Coaching 🧑‍🏫 Manager As Coach

101 Project Management Problems and How to Solve Them

by Tom Kendrick • 2010

A fix for every project problem: from scope creep to stalled teams to impossible deadlines.

3.54

📋 Project Management 👥 Team Leadership 🔄 Change Management

101 Project Management Problems and How to Solve Them Summary

101 Project Management Problems and How to Solve Them 88%

A fix for every project problem: from scope creep to stalled teams to impossible deadlines.

by Tom Kendrick 2010

3.54

48 ratings

📋 Project Management 👥 Team Leadership 🔄 Change Management

Be Our Guest

by Walt Disney Company • 2001

Behind Disney's legendary guest experience is a practical system any organization can adopt.

3.90

5k+

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management

Be Our Guest 88%

Behind Disney's legendary guest experience is a practical system any organization can adopt.

by Walt Disney Company 2001

3.90

5k+ ratings

🎯 Customer Experience 📐 Service Design 🏨 Hospitality Management

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