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SoBrief
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Coping with Difficult People
by Robert M. Bramson • 1981
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
3.77
661
Coping with Difficult People Summary
Coping with Difficult People 88%
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
by Robert M. Bramson 1981
3.77
661 ratings
I Respectfully Disagree
by Justin Jones-Fosu • 2024
Most people argue to win. The methods for arguing to learn, and why that changes everything.
3.79
100
I Respectfully Disagree Summary
I Respectfully Disagree 88%
Most people argue to win. The methods for arguing to learn, and why that changes everything.
by Justin Jones-Fosu 2024
3.79
100 ratings
The Good Fight
by Liane Davey • 2019
Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.
4.11
143
The Good Fight Summary
The Good Fight 88%
Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.
by Liane Davey 2019
4.11
143 ratings
Dealing with Difficult People
by Roy Lilley • 2001
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
3.24
566
Dealing with Difficult People Summary
Dealing with Difficult People 88%
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
by Roy Lilley 2001
3.24
566 ratings
The Genius of Opposites
by Jennifer B. Kahnweiler • 2015
How to turn opposite personalities from a liability into your partnership's sharpest edge.
3.19
237
The Genius of Opposites Summary
The Genius of Opposites 88%
How to turn opposite personalities from a liability into your partnership's sharpest edge.
by Jennifer B. Kahnweiler 2015
3.19
237 ratings
The 9 Types of Difficult People
by Nick Robinson • 2023
Difficult colleagues aren't random. They fall into nine patterns, and each one has a fix.
3.17
36
The 9 Types of Difficult People Summary
The 9 Types of Difficult People 88%
Difficult colleagues aren't random. They fall into nine patterns, and each one has a fix.
by Nick Robinson 2023
3.17
36 ratings
Resolving Conflicts at Work
by Kenneth Cloke • 2011
Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.
3.79
132
Resolving Conflicts at Work Summary
Resolving Conflicts at Work 88%
Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.
by Kenneth Cloke 2011
3.79
132 ratings
Dealing with Difficult People
by Harvard Business Review • 2007
Diagnose conflict before you act: hot fights and cold shoulders each need a different playbook.
3.66
1k+
Dealing with Difficult People Summary
Dealing with Difficult People 88%
Diagnose conflict before you act: hot fights and cold shoulders each need a different playbook.
by Harvard Business Review 2007
3.66
1k+ ratings
Why Are We Yelling
by Buster Benson • 2019
Disagreements can deepen relationships once you learn to read what your anxiety is signaling.
3.60
1k+
Why Are We Yelling Summary
Why Are We Yelling 88%
Disagreements can deepen relationships once you learn to read what your anxiety is signaling.
by Buster Benson 2019
3.60
1k+ ratings
Managing Narcissists, Blamers, Dramatics and More...
by Mark Murphy • 2019
When blame flies or drama explodes, the exact words that keep you calm and in control.
4.07
193
Managing Narcissists, Blamers, Dramatics and More... Summary
Managing Narcissists, Blamers, Dramatics and More... 88%
When blame flies or drama explodes, the exact words that keep you calm and in control.
by Mark Murphy 2019
4.07
193 ratings
Powerful Phrases for Dealing with Difficult People
by Renée Evenson • 2013
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
3.39
1k+
Powerful Phrases for Dealing with Difficult People Summary
Powerful Phrases for Dealing with Difficult People 88%
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
by Renée Evenson 2013
3.39
1k+ ratings
Conflict Fluent
by Emily Taylor • 2021
Every conflict you face gets the same response. There are four other options worth learning.
4.33
6
Conflict Fluent Summary
Conflict Fluent 88%
Every conflict you face gets the same response. There are four other options worth learning.
by Emily Taylor 2021
4.33
6 ratings
Fierce Conversations
by Susan Scott • 2002
The conversation you're avoiding is costing you. Seven steps for finally having it.
4.00
11k+
Fierce Conversations Summary
Fierce Conversations 88%
The conversation you're avoiding is costing you. Seven steps for finally having it.
by Susan Scott 2002
4.00
11k+ ratings
How to Work with Complicated People
by Ryan Leak • 2025
Most work misery comes from a few people. Here is how to make those relationships work.
4.00
654
How to Work with Complicated People Summary
How to Work with Complicated People 88%
Most work misery comes from a few people. Here is how to make those relationships work.
by Ryan Leak 2025
4.00
654 ratings
Crucial Conversations Tools for Talking When Stakes Are High
by Kerry Patterson • 2002
The playbook for the conversations you dread: say hard things without destroying the relationship.
4.07
83k+
Crucial Conversations Tools for Talking When Stakes Are High Summary
Crucial Conversations Tools for Talking When Stakes Are High 88%
The playbook for the conversations you dread: say hard things without destroying the relationship.
by Kerry Patterson 2002
4.07
83k+ ratings
Difficult Conversations
by Douglas Stone • 1999
Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.
4.07
20k+
Difficult Conversations Summary
Difficult Conversations 87%
Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.
by Douglas Stone 1999
4.07
20k+ ratings
The Customer Service Survival Kit
by Richard S. Gallagher • 2013
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
3.94
142
The Customer Service Survival Kit Summary
The Customer Service Survival Kit 87%
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
by Richard S. Gallagher 2013
3.94
142 ratings
Working with Difficult People
by Amy Cooper Hakim • 1990
How to disarm the ten types of difficult coworkers and keep your sanity intact.
3.24
190
Working with Difficult People Summary
Working with Difficult People 87%
How to disarm the ten types of difficult coworkers and keep your sanity intact.
by Amy Cooper Hakim 1990
3.24
190 ratings
The Mediation Process
by Christopher W. Moore • 1986
When you cannot impose a decision, how to guide hostile parties toward their own settlement.
3.96
185
The Mediation Process Summary
The Mediation Process 87%
When you cannot impose a decision, how to guide hostile parties toward their own settlement.
by Christopher W. Moore 1986
3.96
185 ratings
101 Tough Conversations to Have with Employees
by Paul Falcone • 2009
Body odor, missed deadlines, insubordination: 101 scripts for the conversations managers dread.
3.79
411
101 Tough Conversations to Have with Employees Summary
101 Tough Conversations to Have with Employees 87%
Body odor, missed deadlines, insubordination: 101 scripts for the conversations managers dread.
by Paul Falcone 2009
3.79
411 ratings
Collaborating with the Enemy
by Adam Kahane • 2017
Conventional collaboration demands agreement and trust. The alternative for when you have neither.
3.19
3k+
Collaborating with the Enemy Summary
Collaborating with the Enemy 87%
Conventional collaboration demands agreement and trust. The alternative for when you have neither.
by Adam Kahane 2017
3.19
3k+ ratings
Getting Past No
by William Ury • 1991
Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.
3.99
7k+
Getting Past No Summary
Getting Past No 87%
Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.
by William Ury 1991
3.99
7k+ ratings
Crucial Accountability
by Kerry Patterson • 2013
How to hold anyone accountable without attacking, avoiding, or making it worse.
4.09
3k+
Crucial Accountability Summary
Crucial Accountability 87%
How to hold anyone accountable without attacking, avoiding, or making it worse.
by Kerry Patterson 2013
4.09
3k+ ratings
What To Do If...?
by Anne-Maartje Oud • 2026
Rise above workplace talk, read the signals others miss, and steer every outcome.
4.14
7
What To Do If...? Summary
What To Do If...? 87%
Rise above workplace talk, read the signals others miss, and steer every outcome.
by Anne-Maartje Oud 2026
4.14
7 ratings
Como lidar com a política no trabalho
by Karen Dillon • 2018
Navigate office politics: disarm bullies, claim credit, turn rivals into allies.
3.57
30
Como lidar com a política no trabalho Summary
Como lidar com a política no trabalho 87%
Navigate office politics: disarm bullies, claim credit, turn rivals into allies.
by Karen Dillon 2018
3.57
30 ratings
The Unspoken Rules
by Gorick Ng • 2021
Your boss is always asking three questions about you. The answers determine your career.
4.24
1k+
The Unspoken Rules Summary
The Unspoken Rules 87%
Your boss is always asking three questions about you. The answers determine your career.
by Gorick Ng 2021
4.24
1k+ ratings
HBR Guide to Office Politics
by Karen Dillon • 2014
Ignore office politics and they still win. How to play the game without becoming a player.
3.77
756
HBR Guide to Office Politics Summary
HBR Guide to Office Politics 87%
Ignore office politics and they still win. How to play the game without becoming a player.
by Karen Dillon 2014
3.77
756 ratings
Leading the Unleadable
by Alan Willett • 2016
Transforming toxic talent: the intervention method, and the line where you let them go.
3.50
543
Leading the Unleadable Summary
Leading the Unleadable 87%
Transforming toxic talent: the intervention method, and the line where you let them go.
by Alan Willett 2016
3.50
543 ratings
Ask a Manager
by Alison Green • 2018
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
3.91
2k+
Ask a Manager Summary
Ask a Manager 87%
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
by Alison Green 2018
3.91
2k+ ratings
3 Vital Questions
by David Emerald • 2019
Stop reacting to drama and start creating outcomes: the three questions that refocus your workplace.
4.22
144
3 Vital Questions Summary
3 Vital Questions 87%
Stop reacting to drama and start creating outcomes: the three questions that refocus your workplace.
by David Emerald 2019
4.22
144 ratings
The Mediator's Handbook
by Jennifer E. Beer • 1997
How to guide hostile parties toward their own solutions: the mediator's craft, step by step.
3.95
208
The Mediator's Handbook Summary
The Mediator's Handbook 87%
How to guide hostile parties toward their own solutions: the mediator's craft, step by step.
by Jennifer E. Beer 1997
3.95
208 ratings
Thanks for the Feedback
by Douglas Stone • 2014
When feedback stings, you stop hearing it. Skills for receiving criticism without shutting down.
4.05
10k+
Thanks for the Feedback Summary
Thanks for the Feedback 87%
When feedback stings, you stop hearing it. Skills for receiving criticism without shutting down.
by Douglas Stone 2014
4.05
10k+ ratings
Jerks at Work
by Tessa West • 2022
Seven coworker types that make work miserable, and a specific counter-strategy for each one.
3.56
594
Jerks at Work Summary
Jerks at Work 87%
Seven coworker types that make work miserable, and a specific counter-strategy for each one.
by Tessa West 2022
3.56
594 ratings
The Unspoken Truths for Career Success
by Tessa White • 2023
What your manager won't teach you about getting paid, promoted, and heard at work.
4.26
550
The Unspoken Truths for Career Success Summary
The Unspoken Truths for Career Success 87%
What your manager won't teach you about getting paid, promoted, and heard at work.
by Tessa White 2023
4.26
550 ratings
Good Arguments
by Bo Seo • 2022
How to build arguments that hold, spot bad-faith moves, and know which battles to skip.
3.66
2k+
Good Arguments Summary
Good Arguments 87%
How to build arguments that hold, spot bad-faith moves, and know which battles to skip.
by Bo Seo 2022
3.66
2k+ ratings
Talking to Crazy
by Mark Goulston • 2015
When they dig in, lean in. A psychiatrist's counterintuitive guide to disarming irrational people.
3.92
2k+
Talking to Crazy Summary
Talking to Crazy 87%
When they dig in, lean in. A psychiatrist's counterintuitive guide to disarming irrational people.
by Mark Goulston 2015
3.92
2k+ ratings
Conflict Without Casualties
by Nate Regier • 2017
Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.
3.95
143
Conflict Without Casualties Summary
Conflict Without Casualties 87%
Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.
by Nate Regier 2017
3.95
143 ratings
Managing Up
by Mary Abbajay • 2018
Your boss won't change. Learn to read their style and adapt so your career thrives anyway.
3.77
876
Managing Up Summary
Managing Up 87%
Your boss won't change. Learn to read their style and adapt so your career thrives anyway.
by Mary Abbajay 2018
3.77
876 ratings
How to Have Impossible Conversations
by Peter Boghossian • 2019
Facts bounce off strongly held beliefs. The questioning method that works when evidence doesn't.
3.89
3k+
How to Have Impossible Conversations Summary
How to Have Impossible Conversations 87%
Facts bounce off strongly held beliefs. The questioning method that works when evidence doesn't.
by Peter Boghossian 2019
3.89
3k+ ratings
How to Deal With Difficult People
by Gill Hasson • 2014
Three types of difficult people, the script that disarms each, and the moment each script fails.
3.52
717
How to Deal With Difficult People Summary
How to Deal With Difficult People 87%
Three types of difficult people, the script that disarms each, and the moment each script fails.
by Gill Hasson 2014
3.52
717 ratings
Crucial Conversations
by Emily Gregory • 2021
Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.
4.04
2k+
Crucial Conversations Summary
Crucial Conversations 87%
Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.
by Emily Gregory 2021
4.04
2k+ ratings
Managing Your Manager
by Gonzague Dufour • 2010
Six boss types, one playbook: turn the manager you have into the career you want.
3.52
132
Managing Your Manager Summary
Managing Your Manager 87%
Six boss types, one playbook: turn the manager you have into the career you want.
by Gonzague Dufour 2010
3.52
132 ratings
Verbal Judo
by George J. Thompson • 1993
Street tested persuasion: how to deflect insults, calm hostility, and gain cooperation from anyone.
3.84
7k+
Verbal Judo Summary
Verbal Judo 87%
Street tested persuasion: how to deflect insults, calm hostility, and gain cooperation from anyone.
by George J. Thompson 1993
3.84
7k+ ratings
Am I The Only Sane One Working Here
by Albert J. Bernstein • 2009
Your crazy coworkers follow predictable patterns. Learn the patterns to save your sanity.
3.66
160
Am I The Only Sane One Working Here Summary
Am I The Only Sane One Working Here 86%
Your crazy coworkers follow predictable patterns. Learn the patterns to save your sanity.
by Albert J. Bernstein 2009
3.66
160 ratings
Debugging Teams
by Brian W. Fitzpatrick • 2015
Your team's biggest bug is not in the repo. The debugging tools you actually need.
4.07
788
Debugging Teams Summary
Debugging Teams 86%
Your team's biggest bug is not in the repo. The debugging tools you actually need.
by Brian W. Fitzpatrick 2015
4.07
788 ratings
Difficult Conversations
by Harvard Business Review • 2016
The conversations you avoid define your career. A method for starting them constructively.
3.70
366
Difficult Conversations Summary
Difficult Conversations 86%
The conversations you avoid define your career. A method for starting them constructively.
by Harvard Business Review 2016
3.70
366 ratings
How to Deal with Angry People
by Ryan Martin • 2023
Anger spreads like a virus. Ten psychology-backed strategies for staying steady when others lose it.
3.45
238
How to Deal with Angry People Summary
How to Deal with Angry People 86%
Anger spreads like a virus. Ten psychology-backed strategies for staying steady when others lose it.
by Ryan Martin 2023
3.45
238 ratings
High Conflict People in Legal Disputes
by Bill Eddy • 2005
The personality disorders that turn simple disputes into litigation wars, and how to handle them.
4.39
124
High Conflict People in Legal Disputes Summary
High Conflict People in Legal Disputes 86%
The personality disorders that turn simple disputes into litigation wars, and how to handle them.
by Bill Eddy 2005
4.39
124 ratings
Clear Leadership
by Gervase R. Bushe • 2005
Unchecked assumptions about coworkers poison teams. A practice for restoring clarity and trust.
3.93
176
Clear Leadership Summary
Clear Leadership 86%
Unchecked assumptions about coworkers poison teams. A practice for restoring clarity and trust.
by Gervase R. Bushe 2005
3.93
176 ratings
The Unwritten Laws of Business
by W.J. King • 1944
The 1944 classic that still governs the modern office: everyday rules no employee handbook contains.
3.99
5k+
The Unwritten Laws of Business Summary
The Unwritten Laws of Business 86%
The 1944 classic that still governs the modern office: everyday rules no employee handbook contains.
by W.J. King 1944
3.99
5k+ ratings
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