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SoBrief
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The Mediation Process
by Christopher W. Moore • 1986
When you cannot impose a decision, how to guide hostile parties toward their own settlement.
3.96
185
The Mediation Process Summary
The Mediation Process 92%
When you cannot impose a decision, how to guide hostile parties toward their own settlement.
by Christopher W. Moore 1986
3.96
185 ratings
Getting Past No
by William Ury • 1991
Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.
3.99
7k+
Getting Past No Summary
Getting Past No 92%
Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.
by William Ury 1991
3.99
7k+ ratings
The Mediator's Handbook
by Jennifer E. Beer • 1997
How to guide hostile parties toward their own solutions: the mediator's craft, step by step.
3.95
208
The Mediator's Handbook Summary
The Mediator's Handbook 92%
How to guide hostile parties toward their own solutions: the mediator's craft, step by step.
by Jennifer E. Beer 1997
3.95
208 ratings
Conflict Fluent
by Emily Taylor • 2021
Every conflict you face gets the same response. There are four other options worth learning.
4.33
6
Conflict Fluent Summary
Conflict Fluent 91%
Every conflict you face gets the same response. There are four other options worth learning.
by Emily Taylor 2021
4.33
6 ratings
Resolving Conflicts at Work
by Kenneth Cloke • 2011
Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.
3.79
132
Resolving Conflicts at Work Summary
Resolving Conflicts at Work 91%
Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.
by Kenneth Cloke 2011
3.79
132 ratings
Beyond Reason
by Roger Fisher • 2005
Your emotions aren't wrecking your negotiations. Ignoring them is. Here's how to put them to work.
3.88
1k+
Beyond Reason Summary
Beyond Reason 91%
Your emotions aren't wrecking your negotiations. Ignoring them is. Here's how to put them to work.
by Roger Fisher 2005
3.88
1k+ ratings
The 3rd Alternative
by Stephen R. Covey • 2011
Compromise is failure. A collaborative method for building answers neither side imagined.
4.08
2k+
The 3rd Alternative Summary
The 3rd Alternative 91%
Compromise is failure. A collaborative method for building answers neither side imagined.
by Stephen R. Covey 2011
4.08
2k+ ratings
Managing Narcissists, Blamers, Dramatics and More...
by Mark Murphy • 2019
When blame flies or drama explodes, the exact words that keep you calm and in control.
4.07
193
Managing Narcissists, Blamers, Dramatics and More... Summary
Managing Narcissists, Blamers, Dramatics and More... 91%
When blame flies or drama explodes, the exact words that keep you calm and in control.
by Mark Murphy 2019
4.07
193 ratings
Verbal Judo
by George J. Thompson • 1993
Street tested persuasion: how to deflect insults, calm hostility, and gain cooperation from anyone.
3.84
7k+
Verbal Judo Summary
Verbal Judo 91%
Street tested persuasion: how to deflect insults, calm hostility, and gain cooperation from anyone.
by George J. Thompson 1993
3.84
7k+ ratings
Collaborating with the Enemy
by Adam Kahane • 2017
Conventional collaboration demands agreement and trust. The alternative for when you have neither.
3.19
3k+
Collaborating with the Enemy Summary
Collaborating with the Enemy 91%
Conventional collaboration demands agreement and trust. The alternative for when you have neither.
by Adam Kahane 2017
3.19
3k+ ratings
Aikido in Everyday Life
by Terry Dobson • 1993
Stop meeting force with force. An Aikido master's guide to redirecting conflict until it dissolves.
3.86
176
Aikido in Everyday Life Summary
Aikido in Everyday Life 91%
Stop meeting force with force. An Aikido master's guide to redirecting conflict until it dissolves.
by Terry Dobson 1993
3.86
176 ratings
Difficult Conversations
by Douglas Stone • 1999
Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.
4.07
20k+
Difficult Conversations Summary
Difficult Conversations 91%
Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.
by Douglas Stone 1999
4.07
20k+ ratings
Crucial Conversations Tools for Talking When Stakes Are High
by Kerry Patterson • 2002
The playbook for the conversations you dread: say hard things without destroying the relationship.
4.07
83k+
Crucial Conversations Tools for Talking When Stakes Are High Summary
Crucial Conversations Tools for Talking When Stakes Are High 91%
The playbook for the conversations you dread: say hard things without destroying the relationship.
by Kerry Patterson 2002
4.07
83k+ ratings
How to Disagree Without Being Disagreeable
by Suzette Haden Elgin • 1997
Disagreement does not need to hurt. The tools for holding your ground without the casualties.
3.87
201
How to Disagree Without Being Disagreeable Summary
How to Disagree Without Being Disagreeable 90%
Disagreement does not need to hurt. The tools for holding your ground without the casualties.
by Suzette Haden Elgin 1997
3.87
201 ratings
Why Are We Yelling
by Buster Benson • 2019
Disagreements can deepen relationships once you learn to read what your anxiety is signaling.
3.60
1k+
Why Are We Yelling Summary
Why Are We Yelling 90%
Disagreements can deepen relationships once you learn to read what your anxiety is signaling.
by Buster Benson 2019
3.60
1k+ ratings
I Respectfully Disagree
by Justin Jones-Fosu • 2024
Most people argue to win. The methods for arguing to learn, and why that changes everything.
3.79
100
I Respectfully Disagree Summary
I Respectfully Disagree 90%
Most people argue to win. The methods for arguing to learn, and why that changes everything.
by Justin Jones-Fosu 2024
3.79
100 ratings
Coping with Difficult People
by Robert M. Bramson • 1981
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
3.77
661
Coping with Difficult People Summary
Coping with Difficult People 90%
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
by Robert M. Bramson 1981
3.77
661 ratings
Negotiating the Nonnegotiable
by Daniel Shapiro • 2016
Reason fails when identity is at stake. A framework for the conflicts that matter most.
3.86
831
Negotiating the Nonnegotiable Summary
Negotiating the Nonnegotiable 90%
Reason fails when identity is at stake. A framework for the conflicts that matter most.
by Daniel Shapiro 2016
3.86
831 ratings
Just Listen
by Mark Goulston • 2009
Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.
4.06
10k+
Just Listen Summary
Just Listen 90%
Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.
by Mark Goulston 2009
4.06
10k+ ratings
Solving Tough Problems
by Adam Kahane • 2004
Complex problems default to stalemate or force. The way out is a different kind of conversation.
3.98
324
Solving Tough Problems Summary
Solving Tough Problems 90%
Complex problems default to stalemate or force. The way out is a different kind of conversation.
by Adam Kahane 2004
3.98
324 ratings
How to Deal With Difficult People
by Gill Hasson • 2014
Three types of difficult people, the script that disarms each, and the moment each script fails.
3.52
717
How to Deal With Difficult People Summary
How to Deal With Difficult People 90%
Three types of difficult people, the script that disarms each, and the moment each script fails.
by Gill Hasson 2014
3.52
717 ratings
Make Peace With Anyone
by David J. Lieberman • 2002
Every fight comes down to two core needs. Psychological tactics for resolving any conflict, fast.
3.96
312
Make Peace With Anyone Summary
Make Peace With Anyone 90%
Every fight comes down to two core needs. Psychological tactics for resolving any conflict, fast.
by David J. Lieberman 2002
3.96
312 ratings
Negotiating the Impossible
by Deepak Malhotra • 2016
Standard tactics backfire in a deadlock. The counterintuitive moves that actually break through.
4.17
846
Negotiating the Impossible Summary
Negotiating the Impossible 90%
Standard tactics backfire in a deadlock. The counterintuitive moves that actually break through.
by Deepak Malhotra 2016
4.17
846 ratings
Power of a Positive No
by William Ury • 2007
Why your no gets ignored: connecting it to a bigger yes makes boundaries hold.
4.00
4k+
Power of a Positive No Summary
Power of a Positive No 90%
Why your no gets ignored: connecting it to a bigger yes makes boundaries hold.
by William Ury 2007
4.00
4k+ ratings
Contemporary Conflict Resolution
by Oliver Ramsbotham • 2005
The Cold War ended. Wars moved inside states. Conflict resolution rebuilt itself for what came next.
3.73
180
Contemporary Conflict Resolution Summary
Contemporary Conflict Resolution 90%
The Cold War ended. Wars moved inside states. Conflict resolution rebuilt itself for what came next.
by Oliver Ramsbotham 2005
3.73
180 ratings
Getting to Yes with Yourself
by William Ury • 2015
Negotiation fails because of what you bring, not what they do. The fix starts with you.
3.96
2k+
Getting to Yes with Yourself Summary
Getting to Yes with Yourself 90%
Negotiation fails because of what you bring, not what they do. The fix starts with you.
by William Ury 2015
3.96
2k+ ratings
High Conflict
by Amanda Ripley • 2021
Why some disagreements turn into unending feuds, and the specific technique that breaks the cycle.
4.26
5k+
High Conflict Summary
High Conflict 90%
Why some disagreements turn into unending feuds, and the specific technique that breaks the cycle.
by Amanda Ripley 2021
4.26
5k+ ratings
The Customer Service Survival Kit
by Richard S. Gallagher • 2013
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
3.94
142
The Customer Service Survival Kit Summary
The Customer Service Survival Kit 90%
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
by Richard S. Gallagher 2013
3.94
142 ratings
The Book of Real-World Negotiations
by Joshua N. Weiss • 2020
Turn power gaps, high emotions, and culture clashes into your biggest negotiation advantages.
3.97
29
The Book of Real-World Negotiations Summary
The Book of Real-World Negotiations 90%
Turn power gaps, high emotions, and culture clashes into your biggest negotiation advantages.
by Joshua N. Weiss 2020
3.97
29 ratings
Dealing with Difficult People
by Roy Lilley • 2001
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
3.24
566
Dealing with Difficult People Summary
Dealing with Difficult People 90%
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
by Roy Lilley 2001
3.24
566 ratings
The Good Fight
by Liane Davey • 2019
Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.
4.11
143
The Good Fight Summary
The Good Fight 90%
Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.
by Liane Davey 2019
4.11
143 ratings
Managing Conflict Mindfully
by Leonard L. Riskin • 2023
Why conflict hijacks your brain, and a three-part method to reclaim calm and find better solutions.
5.00
2
Managing Conflict Mindfully Summary
Managing Conflict Mindfully 90%
Why conflict hijacks your brain, and a three-part method to reclaim calm and find better solutions.
by Leonard L. Riskin 2023
5.00
2 ratings
Powerful Phrases for Dealing with Difficult People
by Renée Evenson • 2013
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
3.39
1k+
Powerful Phrases for Dealing with Difficult People Summary
Powerful Phrases for Dealing with Difficult People 89%
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
by Renée Evenson 2013
3.39
1k+ ratings
Conflict Without Casualties
by Nate Regier • 2017
Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.
3.95
143
Conflict Without Casualties Summary
Conflict Without Casualties 89%
Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.
by Nate Regier 2017
3.95
143 ratings
Order Out of Chaos
by Scott Walker • 2023
A kidnap negotiator's rules for influence: tactics that free hostages can land your next deal.
3.58
190
Order Out of Chaos Summary
Order Out of Chaos 89%
A kidnap negotiator's rules for influence: tactics that free hostages can land your next deal.
by Scott Walker 2023
3.58
190 ratings
Fierce Conversations
by Susan Scott • 2002
The conversation you're avoiding is costing you. Seven steps for finally having it.
4.00
11k+
Fierce Conversations Summary
Fierce Conversations 89%
The conversation you're avoiding is costing you. Seven steps for finally having it.
by Susan Scott 2002
4.00
11k+ ratings
Conflict Communication
by Rory Miller • 2014
Conflict follows hidden scripts. A manual for spotting the pattern and choosing a better response.
4.23
381
Conflict Communication Summary
Conflict Communication 89%
Conflict follows hidden scripts. A manual for spotting the pattern and choosing a better response.
by Rory Miller 2014
4.23
381 ratings
Crucial Conversations
by Emily Gregory • 2021
Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.
4.04
2k+
Crucial Conversations Summary
Crucial Conversations 89%
Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.
by Emily Gregory 2021
4.04
2k+ ratings
How to Deal with Angry People
by Ryan Martin • 2023
Anger spreads like a virus. Ten psychology-backed strategies for staying steady when others lose it.
3.45
238
How to Deal with Angry People Summary
How to Deal with Angry People 89%
Anger spreads like a virus. Ten psychology-backed strategies for staying steady when others lose it.
by Ryan Martin 2023
3.45
238 ratings
Getting Ready to Negotiate
by Roger Fisher • 1995
Most people prepare for minutes and negotiate for hours. This workbook flips the ratio.
3.88
73
Getting Ready to Negotiate Summary
Getting Ready to Negotiate 89%
Most people prepare for minutes and negotiate for hours. This workbook flips the ratio.
by Roger Fisher 1995
3.88
73 ratings
Hostage at the Table
by George Kohlrieser • 2006
A hostage negotiator reveals your organization's most dangerous place: the conflict nobody names.
4.07
546
Hostage at the Table Summary
Hostage at the Table 89%
A hostage negotiator reveals your organization's most dangerous place: the conflict nobody names.
by George Kohlrieser 2006
4.07
546 ratings
Dealing with Difficult People
by Harvard Business Review • 2007
Diagnose conflict before you act: hot fights and cold shoulders each need a different playbook.
3.66
1k+
Dealing with Difficult People Summary
Dealing with Difficult People 89%
Diagnose conflict before you act: hot fights and cold shoulders each need a different playbook.
by Harvard Business Review 2007
3.66
1k+ ratings
The Art of Persuasion
by Bob Burg • 1998
Eight words that dissolve resistance: scripts for getting your way without leaving enemies behind.
4.03
898
The Art of Persuasion Summary
The Art of Persuasion 89%
Eight words that dissolve resistance: scripts for getting your way without leaving enemies behind.
by Bob Burg 1998
4.03
898 ratings
Conflicts
by Edward de Bono • 1985
Most conflict resolution just refines the argument. What if disputes were design problems instead?
3.52
64
Conflicts Summary
Conflicts 89%
Most conflict resolution just refines the argument. What if disputes were design problems instead?
by Edward de Bono 1985
3.52
64 ratings
Getting to Yes
by Roger Fisher • 1981
Most people negotiate like they're in court. Here's how to negotiate like a problem solver.
3.93
88k+
Getting to Yes Summary
Getting to Yes 89%
Most people negotiate like they're in court. Here's how to negotiate like a problem solver.
by Roger Fisher 1981
3.93
88k+ ratings
Mingling with the Enemy
by Jeanne Martinet • 2020
The conversational prep, pivots, and exits for surviving our politically divided social world.
3.70
44
Mingling with the Enemy Summary
Mingling with the Enemy 89%
The conversational prep, pivots, and exits for surviving our politically divided social world.
by Jeanne Martinet 2020
3.70
44 ratings
How to Have That Difficult Conversation You've Been Avoiding with your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You're Dating
by Henry Cloud • 2003
Turn the conversation you have been avoiding into the one that saves the relationship.
3.99
1k+
How to Have That Difficult Conversation You've Been Avoiding with your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You're Dating Summary
How to Have That Difficult Conversation You've Been Avoiding with your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You're Dating 89%
Turn the conversation you have been avoiding into the one that saves the relationship.
by Henry Cloud 2003
3.99
1k+ ratings
Good for You, Great for Me
by Lawrence E. Susskind • 2014
Most negotiators leave value unclaimed. Create more together, then confidently take your share.
3.51
89
Good for You, Great for Me Summary
Good for You, Great for Me 89%
Most negotiators leave value unclaimed. Create more together, then confidently take your share.
by Lawrence E. Susskind 2014
3.51
89 ratings
Ask for More
by Alexandra Carter • 2020
Most people negotiate with demands. The pros start with three words anyone can say.
4.12
867
Ask for More Summary
Ask for More 89%
Most people negotiate with demands. The pros start with three words anyone can say.
by Alexandra Carter 2020
4.12
867 ratings
The Surprising Purpose of Anger
by Marshall B. Rosenberg • 2005
Anger isn't the enemy. The practice for finding the unmet need behind every outburst.
4.12
802
The Surprising Purpose of Anger Summary
The Surprising Purpose of Anger 89%
Anger isn't the enemy. The practice for finding the unmet need behind every outburst.
by Marshall B. Rosenberg 2005
4.12
802 ratings
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